Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-253102%22%20slang%3D%22en-US%22%3EMy%20Case%20Has%20been%20escalated%3F%3F!%3F!%3F!%20I%20just%20want%20to%20return%20my%20gopro%20hero%207%20black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-253102%22%20slang%3D%22en-US%22%3E%3CP%3Ehi%2C%3C%2FP%3E%3CP%3E%3CBR%20%2F%3EBasically%20nobody%20is%20able%20to%20help%20me.%20noone%20can%20tell%20me%20what%20is%20happening%20with%20my%20case%20and%20everyone%20says%3A%20yea%20go%20ahead%20and%20call%20this%20number.....%20they%20tell%20me%20yea%20go%20ahead%20and%20talk%20to%20the%20support....%20forth%20and%20back.%26nbsp%3B%3CBR%20%2F%3E%3CBR%20%2F%3EI'm%20waiting%20for%2021%20days%20now%20to%20get%20a%20Rma%20and%20a%20Ups%20ticket%20to%20return%20my%20gopro.%3CBR%20%2F%3E%3CBR%20%2F%3EI%20just%20want%20to%20get%20a%20replacement%20or%20at%20least%20a%20refund%20to%20buy%20a%20new%20one.%26nbsp%3B%3CBR%20%2F%3E%3CBR%20%2F%3EI%20invested%20like%2020%20hours%20now%20contacting%20support%20and%20calling%20staff%20to%20get%20no%20help%20at%20all%2C%20thank%20you%20gopro.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECAN%20SOMEBODY%20IN%20THIS%20COMPANY%26nbsp%3BPLEASE%20HELP%20ME%20NOW%20AND%20SEND%20ME%20A%26nbsp%3B%20RMA%20AND%20UPS%20TICKET%20%3F!%3F!%3F!%3F!%3F%3CBR%20%2F%3E%3CBR%20%2F%3ECASE%20NUMBER%3A05181261%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-253102%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-253195%22%20slang%3D%22en-US%22%3ERe%3A%20My%20Case%20Has%20been%20escalated%3F%3F!%3F!%3F!%20I%20just%20want%20to%20return%20my%20gopro%20hero%207%20black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-253195%22%20slang%3D%22en-US%22%3E%3CP%3ESotty%20to%20hear%20your%20issues%26nbsp%3B%20%26nbsp%3Bgopro%20should%20within%20the%20phone%20call%26nbsp%3B%20issued%20while%20on%20the%20phone%20the%20retur1.%20where%20did%20you%20purchase%20from%3F%20gopro%20or%20outside%20of%20gopro%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-253808%22%20slang%3D%22en-US%22%3ERe%3A%20My%20Case%20Has%20been%20escalated%3F%3F!%3F!%3F!%20I%20just%20want%20to%20return%20my%20gopro%20hero%207%20black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-253808%22%20slang%3D%22en-US%22%3EI%20ordered%20IT%20direktly%20on%20the%20gopro%20Page.%20My%20first%20conract%20to%20the%20Support%20had%20no%20outcome%20at%20all.%20No%20casenumber%20no%20rma%20no%20nothing.%20After%20a%20handful%20of%20contacts%20through%20via%20Phone%20and%20Chat%20i%20finally%20got%20a%20case%20number%20WOW!%20But%20now%20i%20still%20have%20no%20valid%20rma%20nor%20a%20ups%20returnsheet.%20How%20can%20it%20be%20such%20a%20hustle%20to%20do%20These%20easy%20Tasks.%20Mist%20be%20to%20f***in%20clicks%20for%20a%20Supporter%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-254041%22%20slang%3D%22en-US%22%3ERe%3A%20My%20Case%20Has%20been%20escalated%3F%3F!%3F!%3F!%20I%20just%20want%20to%20return%20my%20gopro%20hero%207%20black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-254041%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F78023%22%20target%3D%22_blank%22%3E%40niceoasis1873%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20am%20really%20sorry%20for%20the%20delay.%3C%2FP%3E%0A%0A%3CP%3EAs%20we%20do%20not%20have%20access%20to%20the%20case%20here%20in%20the%20Support%20Hub%2C%20you%20may%20follow%20up%20with%26nbsp%3Bour%20Support%20Team%20via%20phone%20or%20chat.%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3CBR%20%2F%3E%20Ej%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-254272%22%20slang%3D%22en-US%22%3ERe%3A%20My%20Case%20Has%20been%20escalated%3F%3F!%3F!%3F!%20I%20just%20want%20to%20return%20my%20gopro%20hero%207%20black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-254272%22%20slang%3D%22en-US%22%3E%3CP%3EI%20already%20contacted%3A%3CBR%20%2F%3E%3CBR%20%2F%3EGerman%20Gopro%20Phone%20Support%20-%26gt%3B%20No%20help%2C%20they%20dont%20have%20access%20to%20my%20case%20(cant%20give%20me%20any%20info)%3CBR%20%2F%3EGerman%20Gopro%20Chat%20-%26gt%3B%20No%20help%2C%20cant%20access%20my%20case%20either%3C%2FP%3E%3CP%3EEnglish%20Gopro%20Chat%20-%26gt%3B%20No%20help%2C%20cant%20access%20it%20too%3CBR%20%2F%3E%3CBR%20%2F%3Esorry%20but%20im%20totally%20done%20with%20the%20support.%20they%20say%20my%20case%20is%20now%20in%20another%20departure%20but%20i%20cant%20have%20the%20contact%20to%20this%20departure.%3CBR%20%2F%3E%3CBR%20%2F%3EI%20just%20think%20something%20went%20wrong%20because%20it%20should%20not%20take%203%20weeks%20to%20send%20me%20a%20ups%20returnsheet%20and%20it%20even%20took%203%20weeks%20to%20finaly%20give%20me%20a%20case%20number.%26nbsp%3B%3CBR%20%2F%3E%3CBR%20%2F%3Ei%20wouldnt%20mind%20to%20wait%20for%20a%20replacement%20but%20i%20havent%20even%20send%20it%20in%20for%20review.%20they%20said%20they%20have%20to%20check%20my%20warranty%20on%20a%203%20day%20old%20device%20(SRSLY%3F%20this%20cam%20was%20on%20market%20for%20like%203%20days%20when%20it%20broke%20%3AD%3AD)%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-254594%22%20slang%3D%22en-US%22%3ERe%3A%20My%20Case%20Has%20been%20escalated%3F%3F!%3F!%3F!%20I%20just%20want%20to%20return%20my%20gopro%20hero%207%20black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-254594%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThank%20you%20for%20the%20trying%20to%20follow%20up%20with%20our%20Support%20Team%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F78023%22%20target%3D%22_blank%22%3E%40niceoasis1873%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWe%20have%20already%20tagged%20the%20team%20handling%20your%20case.%3C%2FP%3E%0A%0A%3CP%3EThey%20should%20be%20getting%20back%20to%20you%20soon%2C%20please%20keep%20your%20lines%20open.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 3

My Case Has been escalated??!?!?! I just want to return my gopro hero 7 black

hi,


Basically nobody is able to help me. noone can tell me what is happening with my case and everyone says: yea go ahead and call this number..... they tell me yea go ahead and talk to the support.... forth and back. 

I'm waiting for 21 days now to get a Rma and a Ups ticket to return my gopro.

I just want to get a replacement or at least a refund to buy a new one. 

I invested like 20 hours now contacting support and calling staff to get no help at all, thank you gopro.

 

 

CAN SOMEBODY IN THIS COMPANY PLEASE HELP ME NOW AND SEND ME A  RMA AND UPS TICKET ?!?!?!?!?

CASE NUMBER:05181261

Adventurer
Posts: 8,763

Re: My Case Has been escalated??!?!?! I just want to return my gopro hero 7 black

Sotty to hear your issues   gopro should within the phone call  issued while on the phone the retur1. where did you purchase from? gopro or outside of gopro?

Tourist
Posts: 3

Re: My Case Has been escalated??!?!?! I just want to return my gopro hero 7 black

I ordered IT direktly on the gopro Page. My first conract to the Support had no outcome at all. No casenumber no rma no nothing. After a handful of contacts through via Phone and Chat i finally got a case number WOW! But now i still have no valid rma nor a ups returnsheet. How can it be such a hustle to do These easy Tasks. Mist be to f***in clicks for a Supporter
Highlighted
GoPro
Posts: 8,509

Re: My Case Has been escalated??!?!?! I just want to return my gopro hero 7 black

 

Hi @niceoasis1873

 

I am really sorry for the delay.

As we do not have access to the case here in the Support Hub, you may follow up with our Support Team via phone or chat.

https://gopro.com/help/ContactUs

 

Thanks!
Ej

Tourist
Posts: 3

Re: My Case Has been escalated??!?!?! I just want to return my gopro hero 7 black

I already contacted:

German Gopro Phone Support -> No help, they dont have access to my case (cant give me any info)
German Gopro Chat -> No help, cant access my case either

English Gopro Chat -> No help, cant access it too

sorry but im totally done with the support. they say my case is now in another departure but i cant have the contact to this departure.

I just think something went wrong because it should not take 3 weeks to send me a ups returnsheet and it even took 3 weeks to finaly give me a case number. 

i wouldnt mind to wait for a replacement but i havent even send it in for review. they said they have to check my warranty on a 3 day old device (SRSLY? this cam was on market for like 3 days when it broke :D:D)

GoPro
Posts: 8,509

Re: My Case Has been escalated??!?!?! I just want to return my gopro hero 7 black

 

Thank you for the trying to follow up with our Support Team @niceoasis1873

 

We have already tagged the team handling your case.

They should be getting back to you soon, please keep your lines open.

 

 

Regards,

Ej