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Sightseer
Posts: 2
Accepted Solution

Moving Vertical lines/ Static display on Hero 5 Screen

Hi. I just bought a Hero 5 and noticed something on the screen. There seem to be many vertical lines on the screen moving sideward. Is it normal?

Accepted Solutions
GoPro
Posts: 3,924

Re: Moving Vertical lines/ Static display on Hero 5 Screen

Hi @bravecave6005,

 

Sorry to hear that you are having some issues with your new HERO5. It is hard to tell from the video what is going on, but I would recommend manually updating that camera if you haven't already! You can find the page for the manual update by following this link: https://gopro.com/update/hero5

 

I am also curious to know if you see vertical lines in the videos that are being recorded or if it is just on the LCD Screen? Hopefully that update will solve any issues that you are seeing, but if it doesn't you can reach out to support by phone or chat for further troubleshooting: https://gopro.com/help/PKBContactus

 

 

Best,

Ryan

 

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Sightseer
Posts: 2

Re: Moving Vertical lines/ Static display on Hero 5 Screen

https://youtu.be/-_k3a8GdY-k

Here is a video link so you can see what I am talking about. Please help :(
GoPro
Posts: 3,924

Re: Moving Vertical lines/ Static display on Hero 5 Screen

Hi @bravecave6005,

 

Sorry to hear that you are having some issues with your new HERO5. It is hard to tell from the video what is going on, but I would recommend manually updating that camera if you haven't already! You can find the page for the manual update by following this link: https://gopro.com/update/hero5

 

I am also curious to know if you see vertical lines in the videos that are being recorded or if it is just on the LCD Screen? Hopefully that update will solve any issues that you are seeing, but if it doesn't you can reach out to support by phone or chat for further troubleshooting: https://gopro.com/help/PKBContactus

 

 

Best,

Ryan