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Reply
Tourist
Posts: 3
Accepted Solution

Mode/hilight button sometimes seems stuck

I'm having a few problem with my Gopro Hero 6 Black. I've checked that I'm running up to date software, and I have tried to factory reset the unit.

The two main issues are:
1. After having captured something, either video, photo or time-lapse, the mode changes, just as if having pushed the mode/power button once.
2. While recording video or time-lapse, the videos are constantly being tagged every second. (just as if having pressed the mode button manually). In time lapse mode, this means I get the "HiLight already added" message repeatedly.

Even though I'm constantly seeing phantom presses, I don't experience any trouble powering the unit on or off. Mode changes also work as indented.

Accepted Solutions
Tourist
Posts: 3

Re: Mode/hilight button sometimes seems stuck

I got a replacement unit from GoPro support, which fixes this problem.

View solution in original post


All Replies
Highlighted
GoPro
Posts: 4,106

Re: Mode/hilight button sometimes seems stuck

 

Hi @torkildr

 

 

It would be best to contact GoPro Customer Support. 

https://gopro.com/help/ContactUs

 

They might be able to help. 

 

For the meantime you may try this. 

 

Update your firmware manually. 

Download the firmware on your SD card and the firmware is available here: https://gopro.com/update

 

Check if you're using a recommended SD card: https://gopro.com/help/articles/block/microSD-Card-Considerations

 

 

Thanks,

-Jay 

Adventurer
Posts: 10,239

Re: Mode/hilight button sometimes seems stuck

could you  tell us if voice command is on

Tourist
Posts: 3

Re: Mode/hilight button sometimes seems stuck

Voice command is off
Tourist
Posts: 3

Re: Mode/hilight button sometimes seems stuck

I got a replacement unit from GoPro support, which fixes this problem.