Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-319427%22%20slang%3D%22en-US%22%3EMissing%20video%20on%20sdcard%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-319427%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20there%2C%20i%20have%20a%20new%20GoPro%20Hero%207%20Black%20and%20a%20big%20problem.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EGoPro%20Hero%207%20Black%20%2B%20original%20Micro%20SDXC%20256GB%20Samsung%20Evo%20Plus%20Class%2010%20A1%20U3%20bought%20from%20Samsung%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EYesterday%20i%20recorded%20(theoretically)%206%20hours%20of%20video%201080%20%2F%2050%20%2F%20L%20and%20checked%20the%20camera%20from%20time%20to%20time%20to%20make%20sure%20it%20is%20working%20but%20when%20i%20got%20home%20i%20had%20a%20very%20ugly%20surprise%20%3CIMG%20class%3D%22emoticon%20emoticon-smileysad%22%20id%3D%22smileysad%22%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Fi%2Fsmilies%2F16x16_smiley-sad.png%22%20alt%3D%22Smiley%20Sad%22%20title%3D%22Smiley%20Sad%22%20%2F%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20found%2046%20mp4%20video%20files%20of%201%3A00%20minute%20with%20coresponding%20.THM%20file%3C%2FP%3E%3CP%3Eand%20the%20rest%20of%20the%20card%20for%20the%20entire%20entire%20day%20full%20with%20only%20.LRV%20files%20and%20no%20videos%20%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhy%20is%20the%20camera%20not%20recording%20or%20where%20are%20the%20videos%20%3F%20There%20is%20nothing%20else%20on%20the%20card%2C%20238Gb%20of%20free%20space.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CPRE%3EManufacturer%20ID%3A%200x1b%3B%0AOEM%2FApplication%20ID%3A%20SM%3B%0AProduct%20Name%3A%20EE8QT%3B%0AProduct%20Version%3A%203.0%3B%0AProduct%20Serial%20Number%3A%200x38a36752%3B%0AManufacture%20Month%2FYear%3A%2012%2F2002%3B%3C%2FPRE%3E%3CPRE%3E%7B%0A%22info%20version%22%3A%222.0%22%2C%0A%22firmware%20version%22%3A%22HD7.01.01.70.00%22%2C%0A%22camera%20type%22%3A%22HERO7%20Black%22%2C%0A%7D%3C%2FPRE%3E%3CP%3E%3CBR%20%2F%3EPlease%20help%20asap%2C%20thank%20you!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-319427%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-320250%22%20slang%3D%22en-US%22%3ERe%3A%20Missing%20video%20on%20sdcard%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-320250%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F90546%22%20target%3D%22_blank%22%3E%40ubotter%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWhen%20the%20camera%20was%20recording%20where%20you%20able%20to%20see%20that%20it%20was%20on%20continuously%3F%3C%2FP%3E%0A%0A%3CP%3EWere%20you%20able%20to%20check%20if%20the%20front%20screen%20was%20recording%20at%20least%20over%2010%20minutes%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThere%20is%20a%20chance%20that%20the%20recording%20was%20done%20on%20Looping%20mode.%3C%2FP%3E%0A%0A%3CP%3ESee%20information%20on%3A%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fquestion_answer%2FGoPro-Camera-File-Chaptering-Information%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3EGoPro%20Camera%20File%26nbsp%3BChaptering%26nbsp%3BInformation%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fquestion_answer%2FHow-Does-Looping-Work%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3EHow%20Does%26nbsp%3BLooping%26nbsp%3BWork%3F%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-320428%22%20slang%3D%22en-US%22%3ERe%3A%20Missing%20video%20on%20sdcard%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-320428%22%20slang%3D%22en-US%22%3EYes%20i%20was%20recording%20in%20looping%20mode%20but%20we%20are%20talking%20about%20a%20256GB%20sdcard%20and%201080%2F50%2FL%20video%20settings%20which%20should%20had%20been%20more%20than%20enough%20for%2010%20hours%20of%20video.%3CBR%20%2F%3E%3CBR%20%2F%3EI%20used%20the%20camera%20for%206%20hours%20with%20a%2020000%20fast%20charge%20powerbank%20and%20there%20was%20space%20for%2010%2B%20hours%20however%20i%20barely%20had%201%20hour%20of%20video%20files%20of%201%20minute%20each%20and%20none%20was%20in%20order%20one%20after%20another.%3CBR%20%2F%3E%3CBR%20%2F%3EThere's%20definitely%20a%20bug%20with%20the%20gopro%20and%20considering%20to%20return%20it%20asap%20cause%20its%20too%20expensive%20to%20lose%20one%20day%20work%20for%20nothing.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-321093%22%20slang%3D%22en-US%22%3ERe%3A%20Missing%20video%20on%20sdcard%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-321093%22%20slang%3D%22en-US%22%3E%3CP%3ESorry%20to%20hear%20about%20the%20trouble%20and%20thanks%20for%20the%20update%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F90546%22%20target%3D%22_blank%22%3E%40ubotter%3C%2FA%3E.%20We%20also%20want%20to%20understand%20more%20about%20what%20might%20have%20caused%20this%20in%20order%20to%20prevent%20it%20from%20happening%20again.%20What%20Looping%20Interval%20did%20you%20set%20on%20your%20camera%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIn%20addition%2C%20re-flashing%20the%20firmware%20update%20of%20the%20camera%20can%20help%20correct%20any%20errors%20with%20the%20current%20software%20installation.%20Follow%20the%20manual%20update%20instructions%20specified%20on%20this%20article%3A%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2Fsoftware-update-instructions-for-hero7-cameras%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3ESoftware%20Update%20Instructions%20for%20HERO7%20Cameras%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 5

Missing video on sdcard

Hi there, i have a new GoPro Hero 7 Black and a big problem.

 

GoPro Hero 7 Black + original Micro SDXC 256GB Samsung Evo Plus Class 10 A1 U3 bought from Samsung

 

Yesterday i recorded (theoretically) 6 hours of video 1080 / 50 / L and checked the camera from time to time to make sure it is working but when i got home i had a very ugly surprise Smiley Sad 

 

I found 46 mp4 video files of 1:00 minute with coresponding .THM file

and the rest of the card for the entire entire day full with only .LRV files and no videos ?

 

Why is the camera not recording or where are the videos ? There is nothing else on the card, 238Gb of free space. 

 

Manufacturer ID: 0x1b;
OEM/Application ID: SM;
Product Name: EE8QT;
Product Version: 3.0;
Product Serial Number: 0x38a36752;
Manufacture Month/Year: 12/2002;
{
"info version":"2.0",
"firmware version":"HD7.01.01.70.00",
"camera type":"HERO7 Black",
}


Please help asap, thank you!

GoPro
Posts: 9,484

Re: Missing video on sdcard

Hi @ubotter

 

When the camera was recording where you able to see that it was on continuously?

Were you able to check if the front screen was recording at least over 10 minutes?

 

There is a chance that the recording was done on Looping mode.

See information on:

GoPro Camera File Chaptering Information 

How Does Looping Work?

 

Thanks!

Ej

 

 

Tourist
Posts: 5

Re: Missing video on sdcard

Yes i was recording in looping mode but we are talking about a 256GB sdcard and 1080/50/L video settings which should had been more than enough for 10 hours of video.

I used the camera for 6 hours with a 20000 fast charge powerbank and there was space for 10+ hours however i barely had 1 hour of video files of 1 minute each and none was in order one after another.

There's definitely a bug with the gopro and considering to return it asap cause its too expensive to lose one day work for nothing.
GoPro
Posts: 2,745

Re: Missing video on sdcard

Sorry to hear about the trouble and thanks for the update, @ubotter. We also want to understand more about what might have caused this in order to prevent it from happening again. What Looping Interval did you set on your camera?

 

In addition, re-flashing the firmware update of the camera can help correct any errors with the current software installation. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras

Tourist
Posts: 5

Re: Missing video on sdcard

The camera was updated to the latest software version through the phone app and the looping interval was set to 20 minutes. 

 

NOTE: The sd card was formated on the camera right before i started using it and at the end of the day there were lots of .LRV orphan files in place of the missing .mp4 files however not enough to count the missing videos.

GoPro
Posts: 9,484

Re: Missing video on sdcard

Hi @ubotter

 

Though your camera is on the latest version, we recommend to re-flash the software as part of troubleshooting.

Please follow "Update your camera manually" on https://gopro.com/update/hero7-black

 

Once done, proceed with some test recordings and see if it made a difference.

 

Let us know how it goes.

 

Thanks!

Ej