Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see if it is on our Update page.
Cameras
Reply
Tourist
Posts: 4

Missing order & missed call from support

[ New ]
I missed the phone call from the support team and she asked me to call her back but
Only automatic machine replies me.
Case number is 08357512.
Paid with this email and payment was successful.
I can see that I am subscribing in gopro app.
But can not find my order.
How can I call them back? Or would they call me again soon?

Accepted Solutions
GoPro
Posts: 32,093

Re: Missing order & missed call from support

[ New ]

Hi @jinwookk7

 

Please try logging another request. https://gopro.com/help/ContactUs

Please reach out to Support to follow up on your case.
When logging a request, make sure not to have a zero after the country code.

You may also try initiating a chat session.
When filling out the form, please enter the details manually to avoid captcha errors.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 32,093

Re: Missing order & missed call from support

[ New ]

Hi @jinwookk7

 

Please try logging another request. https://gopro.com/help/ContactUs

Please reach out to Support to follow up on your case.
When logging a request, make sure not to have a zero after the country code.

You may also try initiating a chat session.
When filling out the form, please enter the details manually to avoid captcha errors.

 

Thanks!

Ej