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Tourist
Posts: 4

Missing order - MP-03590947

Hi GoPro community,,,

 

Bit lost here hence I've resorted to the GoPro forums for some desperate help.

 

I recently bought a new GoPro Black 7, I used the trade-up scheme for one of my old GoPros which I sent off and got £100 off my order value directly with GoPro.

 

Payment was taken and the order took a long time to process. I contacted GoPro on sales support chat and they advised me that my order had been cancelled and I now needed to re-order with a 25% discount code? Of course, I've now sent my old, but working GP to them so I'm without camera and 25% off is actually worse off than the £100 trade up scheme.

 

Anyhow - I've contacted them several times using the contact form and also on chat and am simply pushed around in circles.

 

I've been a lenghty owner of GoPros for several years and this recent episode is really leaving me with a sour taste in my mouth,

 

Can anyone else advise as I really just want to crack on with GoPros, but out of sheer principle I am reluctant to purchase one now as my perfectly working GP is now in the GP museum so I need to shell out on a new camera - hope you can see my plight?

 

Has anyone had a similar experience and can you advise on resolution.

 

Thanks all!

George

Tourist
Posts: 4

Re: Missing order - MP-03590947

Order status image - see below

 

2019-10-08 20_59_22-GoPro Official Website - Capture + share your world - Order Status.png

GoPro
Posts: 3,195

Re: Missing order - MP-03590947

@georgewkenny, apologies for any inconvenience this may have caused you. Our Support Team is coordinating with the Orders Team to get the status update of your order. It will be best to continue working with the team to get the process going. Please keep your lines open or check your email from time to time for any update. Should you need to get in touch with them, you may reach them by phone or live chat through https://gopro.com/help/ContactUs.