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Anonymous
Posts: 0
Accepted Solution

Missing capture settings hero 3 white

Hi !

After I updated my Hero3 White to the latest version, 3.0, I have no way to change the camera capture resolutions back again after I changed it to 5Mp.

That menu choise has dissapered from the camera settings.

What should I do to get that menu back again? Is there a way to roll back the update?

 

Regards 

Bosse Andersson


Accepted Solutions
GoPro Community Manager
Posts: 5,927

Re: Missing capture settings hero 3 white

If doing a manual update doesn't resolve this issue, please reach out to our Support team at https://gopro.com/help/ContactUs so we can troubleshoot this with you.

View solution in original post


All Replies
GoPro
Posts: 70

Re: Missing capture settings hero 3 white

@Anonymous

 

When you power on the camera does it read v.3.07?

 

Thanks,

 

Marc 

Tourist
Posts: 1

Re: Missing capture settings hero 3 white

[ Edited ]

Mine is V3.07 and I am having the same problem.

 

Inside the settings section from the video resolution setting it jumps to photo timer setter(setting how many seconds to take a picture when on timer) the second option should be, as I saw on some youtube videos, the photo resolution. But for me is time setter.

 

Im stuck on 5mp for photos.

Sightseer
Posts: 2

Re: Missing capture settings hero 3 white

I have tried to do the firmware update with 3 different SD cards, but the photo resolution configuration menu is still lost, it does not appear.
Someone found the solution ?? Support Go Pro says something ?? Please help

 

 

Sightseer
Posts: 3

Re: Missing capture settings hero 3 white

Hey Mate,

did you find any solution??? i've been struggling with this and I can't find anything on the internet.

Thanks,

GoPro Community Manager
Posts: 5,927

Re: Missing capture settings hero 3 white

If doing a manual update doesn't resolve this issue, please reach out to our Support team at https://gopro.com/help/ContactUs so we can troubleshoot this with you.