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Tourist
Posts: 2

Missing Item from my order

[ New ]

Order placed, with the following:

FLASH MEMORY, 32GB, EXTREME MICROSDHC UHS-I, SANDISK SDSQXAF-032G-GNMNN

 

After waiting 3 weeks for 2-3 days shipping, the SD card was not included, so still cannot use the camera or even update the fimrwarre. 

No responce from support at all.. 

 

I would be very carefull ordering from the Go Pro website!

Nomad
Posts: 5,674

Re: Missing Item from my order

[ New ]

The SD card is usually found rattling around the box your camera came in.  It's packaged loose in the cardboard box and is in a small tiny film container.  

Tourist
Posts: 2

Re: Missing Item from my order

[ New ]

No, its just missing... 

No reply from support... They are terrible, I wish I had never bought this product 

GoPro
Posts: 18,365

Re: Missing Item from my order

[ New ]

Sorry for the delay, @jasonnw. We see your callback request in the system. Our team is currently working through a high volume of contacts so our response time may be slightly longer than usual. Rest assured, we'll follow up with you as soon as possible. Thank you for your patience.