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%3CLINGO-SUB%20id%3D%22lingo-sub-189574%22%20slang%3D%22en-US%22%3EMissing%20Files%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-189574%22%20slang%3D%22en-US%22%3EUpon%20plugging%20my%20Hero%204%20into%20my%20Mac%20I%20was%20prompted%20that%20there%20was%20a%20new%20update%20containing%20over%20150%20bug%20fixes%20and%20improvements.%20So%20I%20downloaded%20the%20update%20and%20GoPro%20Quik%20was%20put%20on%20my%20computer.%20When%20it%20launched%20it%20said%20there%20were%20no%20files%20to%20import%2C%20but%20had%20spent%20the%20entire%20day%20taking%20videos.%20Even%20though%20it%20said%20no%20files%20to%20import%20it%20showed%20the%20SD%20card%20had%2011%20GB%20of%20data%20on%20it%20and%20said%20it%20had%20862%20files%20to%20transfer%20and%20automatically%20started%20importing.%20Once%20it%20was%20done%20all%20the%20files%20were%20automatically%20deleted%20from%20my%20device.%20No%20big%20deal%20I%20had%20never%20had%20an%20issue%20with%20it%20before%2C%20until%20now%20that%20it.%20The%20SD%20card%20is%20empty%2C%20so%20it%20says%2C%20and%20the%20files%20are%20no%20where%20on%20my%20computer.%20Have%20been%20through%20over%2060000%20photos%20looking%20for%20and%20single%20photo%20or%20video%20from%20today%20and%20found%20no%20luck.%20Nothing%20from%20today%E2%80%99s%20shoot%20showed%20up%20in%20my%20Quick%2C%20GoPro%20app%20or%20GoPro%20Studio.%20The%20GoPro%20file%20in%20my%20picture%20folder%20doesn%E2%80%99t%20even%20show%20up%20anymore.%20That%E2%80%99s%20going%20to%20be%20a%20huge%20loss%20if%20I%20can%E2%80%99t%20find%20those%20files.%20Please%20help%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-189574%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO4%20Black%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EHERO4%20Silver%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-190035%22%20slang%3D%22en-US%22%3ERe%3A%20Missing%20Files%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-190035%22%20slang%3D%22en-US%22%3E%3CP%3E%3Ca%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F63202%22%3E%40jtcamp34%3C%2Fa%3E%20-%20Quik%20for%20Desktop%20shouldn't%20automatically%20delete%20the%20files%20unless%20that's%20an%20option%20you%20have%20selected.%20If%20that's%20what%20has%20happened%2C%20you%20may%20be%20able%20to%20recover%20the%20files%20from%20the%20SD%20card%20using%20a%20data%20recovery%20program.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1
Accepted Solution

Missing Files

Upon plugging my Hero 4 into my Mac I was prompted that there was a new update containing over 150 bug fixes and improvements. So I downloaded the update and GoPro Quik was put on my computer. When it launched it said there were no files to import, but had spent the entire day taking videos. Even though it said no files to import it showed the SD card had 11 GB of data on it and said it had 862 files to transfer and automatically started importing. Once it was done all the files were automatically deleted from my device. No big deal I had never had an issue with it before, until now that it. The SD card is empty, so it says, and the files are no where on my computer. Have been through over 60000 photos looking for and single photo or video from today and found no luck. Nothing from today’s shoot showed up in my Quick, GoPro app or GoPro Studio. The GoPro file in my picture folder doesn’t even show up anymore. That’s going to be a huge loss if I can’t find those files. Please help

Accepted Solutions
GoPro Community Manager
Posts: 5,863

Re: Missing Files

@jtcamp34 - Quik for Desktop shouldn't automatically delete the files unless that's an option you have selected. If that's what has happened, you may be able to recover the files from the SD card using a data recovery program.

 

Jeff

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All Replies
GoPro Community Manager
Posts: 5,863

Re: Missing Files

@jtcamp34 - Quik for Desktop shouldn't automatically delete the files unless that's an option you have selected. If that's what has happened, you may be able to recover the files from the SD card using a data recovery program.

 

Jeff