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%3CLINGO-SUB%20id%3D%22lingo-sub-309813%22%20slang%3D%22pt-BR%22%3EMy%207%20white%20camera%20does%20not%20detect%20the%20memory%20card.%20perfect%20card.%20the%20cam%20is%20locked%20in%20the%20photo%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-309813%22%20slang%3D%22pt-BR%22%3E%3CP%3EMy%207%20white%20camera%20does%20not%20detect%20the%20memory%20card.%20perfect%20card.%20already%20formatted.the%20cam%20is%20locked%20in%20the%20photo.%20does%20not%20turn%20off.%20only%20after%20the%20battery%20runs%20out.%20What%20to%20do.%20I%20can%20not%20update%20because%20it%20does%20not%20detect%20the%20card.%20Please%2C%20I%20need%20a%20solution.%20The%20camera%20is%20new%2C%20purchased%20from%20an%20authorized%20store%20in%20the%20USA.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-309813%22%20slang%3D%22pt-BR%22%3E%3CLINGO-LABEL%3EHERO7%20White%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-309842%22%20slang%3D%22en-US%22%3ERe%3A%20Minha%20camera%207%20white%20nao%20detecta%20o%20cartao%20de%20memaria.%20cartao%20perfeito.%20a%20cam%20fica%20travada%20na%20fot%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-309842%22%20slang%3D%22en-US%22%3EYou%20should%20return%20it%20to%20the%20store%20for%20an%20exchange.%20If%20you%20cannot%2C%20contact%20the%20GoPro%20Support%20Team.%20You%20can%20start%20a%20chat%20or%20find%20the%20number%20for%20your%20region%20here%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3ESpecifically%2C%20what%20SD%20card%20are%20you%20using%20(make%2C%20model%2C%20and%20size)%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-310064%22%20slang%3D%22en-US%22%3ERe%3A%20Minha%20camera%207%20white%20nao%20detecta%20o%20cartao%20de%20memaria.%20cartao%20perfeito.%20a%20cam%20fica%20travada%20na%20fot%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-310064%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F92493%22%20target%3D%22_blank%22%3E%40grayridge41158%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20contact%20our%20customer%20support%20team%20via%20phone%20or%20chat%20for%20assistance%20%3A%26nbsp%3B%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1

Minha camera 7 white nao detecta o cartao de memaria. cartao perfeito. a cam fica travada na foto

Minha camera 7 white nao detecta o cartao de memaria. cartao perfeito. já formatado.a cam fica travada na foto. não desliga. só após a bateria esgotar. O q fazer. não consigo atualizar, pois ela não detecta o cartão. Por favor, preciso de uma solução. A camera é nova, comprada em loja autorizada nos EUA.

Explorer
Posts: 11,720

Re: Minha camera 7 white nao detecta o cartao de memaria. cartao perfeito. a cam fica travada na fot

You should return it to the store for an exchange. If you cannot, contact the GoPro Support Team. You can start a chat or find the number for your region here https://gopro.com/help/ContactUs

Specifically, what SD card are you using (make, model, and size)?
GoPro
Posts: 3,505

Re: Minha camera 7 white nao detecta o cartao de memaria. cartao perfeito. a cam fica travada na fot

Hi @grayridge41158,

 

Please contact our customer support team via phone or chat for assistance :  https://gopro.com/help/ContactUs 

 

Regards,

-Jay