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Tourist
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Accepted Solution

Mi hero 7 white se bloquea frecuentemente

Acabo de comprar mi hero 7 white y me pasa todo el tiempo, que le doy una orden en la pantalla táctil y se queda bloqueada, debo reiniciar la imprimiendo el botón de modo durante 8 segundos. Lo que me llama la atención es que suceda todo el tiempo, no hay vez que la encienda que no se bloquee. Esto es normal?

Accepted Solutions
GoPro
Posts: 12,131

Re: Mi hero 7 white se bloquea frecuentemente

Hi @agilewater16376

 

This appears to be a freezing issue. If a camera is freezing up, it is usually an indicator the camera's software needs to be updated or there is potentially an issue with the microSD being used. Try removing the SD card and see if the camera still freezes up. If it no longer freezes, then the issue is likely stemming from the SD card. Here's some information on SD card recommendations.  
 

If its still the same, please try to re-flash the software through https://gopro.com/update/hero7-white

Please follow "Update your camera manually".

 

Let us know how it goes.

 

Thanks!

Ej

 

 

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All Replies
GoPro
Posts: 12,131

Re: Mi hero 7 white se bloquea frecuentemente

Hi @agilewater16376

 

This appears to be a freezing issue. If a camera is freezing up, it is usually an indicator the camera's software needs to be updated or there is potentially an issue with the microSD being used. Try removing the SD card and see if the camera still freezes up. If it no longer freezes, then the issue is likely stemming from the SD card. Here's some information on SD card recommendations.  
 

If its still the same, please try to re-flash the software through https://gopro.com/update/hero7-white

Please follow "Update your camera manually".

 

Let us know how it goes.

 

Thanks!

Ej