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Sightseer
Posts: 1

Mi go pro hero 5 black no enciende

[ New ]

Hola mi go pro hero 5 black no enciede luego de la actualizacion que le hice, ¿que puedo hacer? ya no me da ninguna señal de vida


Accepted Solutions
GoPro
Posts: 24,297

Re: Mi go pro hero 5 black no enciende

[ New ]

Hi @limbernicko12

 

Please follow these instructions to get the HERO5 Black to power on again:

  1. Disconnect the camera from any external power source and remove SD card. Remove, then reinsert the battery.
  2. Press the Mode Button to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screens).
  3. If there's no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button.
  4. If still unable to get any sign of life from camera, connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, look for red LED illumination to indicate charging. NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera. If the red LED does not illuminate, try using a secondary USB Type-C cable and/or charging adapter. 
  5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
  6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode Button.
  7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video.

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs     

 

Thanks!
Ej

View solution in original post


All Replies
GoPro
Posts: 24,297

Re: Mi go pro hero 5 black no enciende

[ New ]

Hi @limbernicko12

 

Please follow these instructions to get the HERO5 Black to power on again:

  1. Disconnect the camera from any external power source and remove SD card. Remove, then reinsert the battery.
  2. Press the Mode Button to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screens).
  3. If there's no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button.
  4. If still unable to get any sign of life from camera, connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, look for red LED illumination to indicate charging. NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera. If the red LED does not illuminate, try using a secondary USB Type-C cable and/or charging adapter. 
  5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
  6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode Button.
  7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video.

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs     

 

Thanks!
Ej

Tourist
Posts: 5

Re: Mi go pro hero 5 black no enciende

[ New ]

Hola, yo tengo el mismo problema.

Desde la actualización, tuvo un error en la descarga y no ha vuelto a encender.

¿Lo pudiste solucionar?

GoPro
Posts: 18,341

Re: Mi go pro hero 5 black no enciende

[ New ]

Hello, @agileoasis18322. Have you been able to go through the troubleshooting steps posted on this thread? 

Tourist
Posts: 5

Re: Mi go pro hero 5 black no enciende

[ New ]

Hello, I tried this steps but they didn´t work.

GoPro
Posts: 12,487

Re: Mi go pro hero 5 black no enciende

[ New ]

Sorry to hear you're having issues with your GoPro, @rocioi68082. If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.