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Sightseer
Posts: 1

Mi cámara no enciende

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Buenas tardes, soy propietaria de una gopro Hero 5, que usado en muy pocas ocasiones. La semana pasada la usé para hacer kitesurf, la cámara funcionaba perfectamente, al llegar a la playa seguía funcionando y tenía batería. la Apagué. Al llegar a casa ya NO encendió. Intenté cargarla y pude comprobar que había un poco de agua, cosa que no entiendo ya que es una cámara estanca especial para este tipo de situaciones. La cámara ya no enciende.
me podeis dar alguna solución?
Muchas gracias
Kira
 
 

 


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GoPro
Posts: 14,252

Re: Mi cámara no enciende

[ New ]

Hello @kiram8521. Sorry to hear about the trouble. The power or charging issue in the camera can be related to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: HERO5 Black Will Not Power On

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

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GoPro
Posts: 14,252

Re: Mi cámara no enciende

[ New ]

Hello @kiram8521. Sorry to hear about the trouble. The power or charging issue in the camera can be related to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: HERO5 Black Will Not Power On

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.