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Tourist
Posts: 4
Accepted Solution

Mesmo problema

Comprei uma gopro hero5 black na fast shop e a bateria nao liga nem carrega a camera acho que esta nahora de um recall pois a bateria foi produzida em fev 2017 ou seja 18 meses. Pra quem esta acostumadao em pagar pelo melhor e ter uma assistencia digna , nos deixam resolver tudo sozinho com o vendedor( a caixa estava lacrada) uma pena a gopro fazer isso por isso esta encolhendo com demissao de 20% dos funcionarios e ameaca de ser vendida agora entendo , pelo pior lado do famoso se vire

Accepted Solutions
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GoPro
Posts: 14,121

Re: Mesmo problema

 

Hi @agilejump87143

 

Please go over the steps to get the camera to charge/power on.

  1. Disconnect the camera from any external power source and remove SD card. Remove, then reinsert the battery.
  2. Press the Mode Button to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screens).
  3. If there's no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button.
  4. If still unable to get any sign of life from camera, connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, look for red LED illumination to indicate charging. NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera. If the red LED does not illuminate, try using a secondary USB Type-C cable and/or charging adapter. 
  5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
  6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode Button.
  7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video.

If all else fails, please reach out to our Support Team for assistance. https://gopro.com/help/ContactUs

 

As this is a recent purchase, you may also refer to the same store/channel you purchased it from.

 

 

Regards,

Ej

 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 14,121

Re: Mesmo problema

 

Hi @agilejump87143

 

Please go over the steps to get the camera to charge/power on.

  1. Disconnect the camera from any external power source and remove SD card. Remove, then reinsert the battery.
  2. Press the Mode Button to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screens).
  3. If there's no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button.
  4. If still unable to get any sign of life from camera, connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, look for red LED illumination to indicate charging. NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera. If the red LED does not illuminate, try using a secondary USB Type-C cable and/or charging adapter. 
  5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
  6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode Button.
  7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video.

If all else fails, please reach out to our Support Team for assistance. https://gopro.com/help/ContactUs

 

As this is a recent purchase, you may also refer to the same store/channel you purchased it from.

 

 

Regards,

Ej

 

Highlighted
Tourist
Posts: 4

Re: Mesmo problema

Tentamos tudo e como descrito anteriormente esta ocorrendo a troca das cameras pelos revendedores e as cameras trocadas estao vindo com o mesmo problema da bateria provavelmente confirmando
Que foi um lote defeituoso pois todas as cameras vieram lacradas acho que o correto pela gopro era fazer um recall dessas baterias
Highlighted
GoPro
Posts: 14,121

Re: Mesmo problema

 

Hi @agilejump87143

 

Thank you for the feedback, I'll have this raised to the team in charge.

As previously suggested, if the troubleshooting listed above will not sort out the issue please contact our Support Team.

 

 

Thanks!

Ej

Highlighted
Tourist
Posts: 2

Re: Mesmo problema

Também estou com o mesmo problema. Comprei a Gopro hero 5 pelo site do extra e a câmera não liga e não carrega, e quando coloco na tomada, a luz pisca e em seguida apaga.
Highlighted
GoPro
Posts: 14,121

Re: Mesmo problema

Hi @paty2018

 

Were you able to try the steps listed above? How was the camera when plugged in without the SD card and the battery?

 

Also, what SD card are you using?

 

 

Thanks!

Ej

Highlighted
Tourist
Posts: 2

Re: Mesmo problema

Sim, fiz todos os procedimentos acima e não deu certo.
Highlighted
GoPro
Posts: 14,121

Re: Mesmo problema

 

Hi @paty2018

 

Thank you for trying the suggested steps. At this point, we'll be referring you to our Support Team. You may reach them via phone or chat. https://gopro.com/help/ContactUs

 

If this is a recent purchase, you may refer to the same store where you got it from.

 

 

Regards,

Ej