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Tourist
Posts: 2

Media mod audio

[ New ]
Whenever i connect my gopro hero 8 to media mod all the mics stops working. No crackling nothing. Without media mode inbuilt mic of gopro works fine.
GoPro
Posts: 25,269

Re: Media mod audio

[ New ]

Hi @loyalspiri7476

 

Do you have an external mic connected?

Check out External Microphone Information with the Pro 3.5mm Mic Adaptor and Media Mod

 

If it's not the case, please let our Support Team check on this further.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs
 

Thanks!

Ej

Tourist
Posts: 2

Re: Media mod audio

[ New ]
I have tried 3 different media modes but problem is still same. I am using microphone with TRS jack. Rode video micro mic. Not a single mic works when i connect media mod. I have updated firmware manually. I have done reset the factory settings. Again updated firmware manually but found nothing as solution. I have spent my saving of two year on these. I humbly request you please solve my problem. I have tried "contact us" so many times but its showing that we are busy so Please try in bussiness hour.
GoPro
Posts: 18,700

Re: Media mod audio

[ New ]

Hello, @loyalspiri7476. If chat does not work, you may submit a callback request. If you get the Captcha error or any error, try using a different device (computer or mobile phone). Clear cache on your browser, use a different browser or an incognito browser.