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Tourist
Posts: 2

Media failed to upload

[ New ]

I have tried to upload video file (not too big, less than 1GB) in the Gopro media library.
It failed many times, and need to retry about 10+ times in order to upload completely.

Please advise if there is anything wrong or any limitation on the media library.


Accepted Solutions
GoPro
Posts: 32,093

Re: Media failed to upload

[ New ]

Hi @johnnywywong

 

Would you be able to share a screenshot of the error when uploading the file/s?

Can you also check if there are files stuck on upload?

See Manage Upload Page in Media Library

 

You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 21,675

Re: Media failed to upload

[ New ]

Hello, @johnnywywong. Do you recall getting an error message when the upload failed? How were you doing the upload? See if other methods of uploading media to the Cloud makes any difference. Let us know how it goes. Thanks!

Tourist
Posts: 2

Re: Media failed to upload

[ New ]

The probelm I uploaded the media is on gopro.com.

upload_err.jpg
GoPro
Posts: 32,093

Re: Media failed to upload

[ New ]

Hi @johnnywywong

 

Would you be able to share a screenshot of the error when uploading the file/s?

Can you also check if there are files stuck on upload?

See Manage Upload Page in Media Library

 

You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.

 

Thanks!

Ej