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Sightseer
Posts: 5

Max.

07496406 this my case number. You recieved my camera 13.02.2020 . When i will get my new cam? Thanks
Hundred times try to connect to live chate but not work
Thanks
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GoPro
Posts: 5,756

Re: Max.

@isaisida, we try to help as best as we can. Orders concern is best handled by our Support Team as they can coordinate with the Orders Team to help resolve the problem or get the latest status of your replacement. Your patience and understanding are very much appreciated. You may reach out to them through https://gopro.com/help/ContactUs.

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Sightseer
Posts: 5

Re: Max.

That link always buzy
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GoPro
Posts: 6,097

Re: Max.

May I know where are you from? @isaisida

 

If you just want to check the status you may contact English (US) customer support. 

Just visit GoPro's website then click on the globe icon on the upper right hand corner. 

Change the country and language to English US. 

You should be able to contact them.

 

-Jay

 

 

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Sightseer
Posts: 5

Re: Max.

I am Russian. Ok.ill try
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Sightseer
Posts: 5

Re: Max.

I am Russian.
Speak English
Live in ireland

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GoPro
Posts: 6,097

Re: Max.

Please let us know if that will work @isaisida

 

 

 

-Jay

Highlighted
Sightseer
Posts: 5

Re: Max.

Live chat all day "Sorry, all agents are helping other customers right now. Please try again later."