Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 1
Accepted Solution

Max video not working

[ Edited ]
My go pro max video isn’t working. 360 does work but normal video does . The Max also beeps continuously .. can someone help with a solution please.

Accepted Solutions
Highlighted
GoPro
Posts: 9,889

Re: Max video not working

@adeptoasis2564, thanks for reaching out. We try to help out as best as we can. How do you record a video? Make sure that you're on video mode (swipe the screen left or right). And to capture spherical videos, you have to enable the 360 mode in the camera - a globe icon should show on the left-hand side of the touch LCD screen. If you're seeing a camera icon instead, this means that you're on HERO mode, which will shoot traditional videos. Tap on the icon to switch video modes.

For further reference, you can download a copy of the Product Manual at https://gopro.com/help/productmanuals.

Hopefully, this helps.

View solution in original post


All Replies
Highlighted
GoPro
Posts: 9,889

Re: Max video not working

@adeptoasis2564, thanks for reaching out. We try to help out as best as we can. How do you record a video? Make sure that you're on video mode (swipe the screen left or right). And to capture spherical videos, you have to enable the 360 mode in the camera - a globe icon should show on the left-hand side of the touch LCD screen. If you're seeing a camera icon instead, this means that you're on HERO mode, which will shoot traditional videos. Tap on the icon to switch video modes.

For further reference, you can download a copy of the Product Manual at https://gopro.com/help/productmanuals.

Hopefully, this helps.