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Sightseer
Posts: 1
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Max unable to recognize battery

Just received my new MAX yesterday, and it will not recognize the battery, even after a full night on the charger. I've attempted a firmware update, but it will not work wirelessly (due to "low battery") nor via manual download. 

As I've just paid a large figure for this camera, it is very disappointing to be unable to use it at all in its current state. 

 


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GoPro
Posts: 11,411

Re: Max unable to recognize battery

Sorry to hear about that, @nicerange05825. Did you buy the camera directly from GoPro? If yes, it would be best to get in touch with our Support team so they can assist you with the next steps. To connect with Support, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 

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GoPro
Posts: 11,411

Re: Max unable to recognize battery

Sorry to hear about that, @nicerange05825. Did you buy the camera directly from GoPro? If yes, it would be best to get in touch with our Support team so they can assist you with the next steps. To connect with Support, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request.