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Nomad
Posts: 127

Max so blurry and Ghosting

No matter what mode i shoot in (1080, 1440, linar, wide screen, etc) the footage has a ghosting/ blurry effect to it. doesnt matter if it's sunny or over cast. anyone know why? my settings are

 

max hypersmooth : ON

Clips : OFF

Horizon Leveling : ON

Bit Rate : HIGH

Shutter : AUTO

Ev Comp : 0

White Balance : AUTO

Iso Min : 100

Iso Max : 1600

Sharpness : HIGH

Colour : GoPro

Bascially using Factory default settings.

 

SD Card : SANDISK EXTREME 64GB, U3, V30, A2 (Came with the max)

 

Also had the protective lens cover that comes with it. Any help would be appriciated. Thank you in advanced

 

 

 

 

Screenshot (73).png
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Nomad
Posts: 127

Max so blurry and Ghosting

[ Edited ]

 

 

Also done a few factory resets, and my previous Max had the same issue if i remember correctly

 

 

 

Screenshot (72).png
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GoPro
Posts: 20,097

Re: Max so blurry and Ghosting

Hi @neon-euc

 

Is this only happening on regular videos? How about photos or 360 files?

If you haven't yet, please try re-flashing the software. Follow the manual update steps on https://gopro.com/en/us/update/max

If it's still the same, please share a sample file with Support to have this checked further.

Please submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

 

Thanks!

Ej

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Nomad
Posts: 127

Re: Max so blurry and Ghosting

Thanks for the reply. Normal pics and 360 videos are fine. Just wondering how to refresh the firmware as the link you provided just tells me to download the app and manually update the camera which is already up to date
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GoPro
Posts: 16,084

Re: Max so blurry and Ghosting

Hello, @neon-euc. Re-flashing the software meant manually updating the firmware. This is helpful for cases when the latest update on the camera was done through the app, for example, which may have not been completed. Doing the manual update helps clear any possible issue with the current installation. 

 

If this has been done though and the issue persists, please let our Support team know so they can help with the next steps. 

Highlighted
Nomad
Posts: 127

Re: Max so blurry and Ghosting

Please tell me how to Manully do it. Really appreciate it
Highlighted
GoPro
Posts: 20,097

Re: Max so blurry and Ghosting

Hi @neon-euc

 

Please follow the manual update steps on https://gopro.com/en/us/update/max

 

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
 

 

Thanks!

Ej