10-26-2020 01:34 PM
No matter what mode i shoot in (1080, 1440, linar, wide screen, etc) the footage has a ghosting/ blurry effect to it. doesnt matter if it's sunny or over cast. anyone know why? my settings are
max hypersmooth : ON
Clips : OFF
Horizon Leveling : ON
Bit Rate : HIGH
Shutter : AUTO
Ev Comp : 0
White Balance : AUTO
Iso Min : 100
Iso Max : 1600
Sharpness : HIGH
Colour : GoPro
Bascially using Factory default settings.
SD Card : SANDISK EXTREME 64GB, U3, V30, A2 (Came with the max)
Also had the protective lens cover that comes with it. Any help would be appriciated. Thank you in advanced
10-26-2020 04:59 PM
Is this only happening on regular videos? How about photos or 360 files?
If you haven't yet, please try re-flashing the software. Follow the manual update steps on https://gopro.com/en/us/update/max
If it's still the same, please share a sample file with Support to have this checked further.
Please submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs
10-26-2020 11:13 PM
10-27-2020 08:01 AM
Hello, @neon-euc. Re-flashing the software meant manually updating the firmware. This is helpful for cases when the latest update on the camera was done through the app, for example, which may have not been completed. Doing the manual update helps clear any possible issue with the current installation.
If this has been done though and the issue persists, please let our Support team know so they can help with the next steps.
10-28-2020 09:04 AM