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Tourist
Posts: 1

Max battery won't charge past 50%

[ New ]
Originally the battery would charge to 100% in a couple of hours. But after about a week the battery refuses to charge past 50%. I am charging the battery in the camera using an Anker brand USB-c atom III charger with a USB-c to USB-c Anker cable.
How can I fix the problem of not charging?

Accepted Solutions
GoPro
Posts: 14,057

Re: Max battery won't charge past 50%

[ New ]

@zenofchem, we recommend using the GoPro USB-C cable provided with the camera. The power or charging issue in the camera can be related to either the charging fault, charging cable, battery problem, or the camera itself. Though these troubleshooting suggestions are for power issues, this can also help resolve problems with the battery or charging fault: MAX - Will Not Power On

 

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them through https://gopro.com/help/ContactUs

View solution in original post


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Nomad
Posts: 210

Re: Max battery won't charge past 50%

[ New ]
Try to charge from PC with original cable.
GoPro
Posts: 14,057

Re: Max battery won't charge past 50%

[ New ]

@zenofchem, we recommend using the GoPro USB-C cable provided with the camera. The power or charging issue in the camera can be related to either the charging fault, charging cable, battery problem, or the camera itself. Though these troubleshooting suggestions are for power issues, this can also help resolve problems with the battery or charging fault: MAX - Will Not Power On

 

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them through https://gopro.com/help/ContactUs