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Posts: 6

Max 360 video problem

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Hello. I recorded four 360 videos. Each video was same length. Each had same settings. Each was recorded the same way. Three of the four worked fine. One is a black screen. The audio worked, but not the video. Anyone else experience something like this? Any idea what would cause this problem?
Posts: 10

Re: Max 360 video problem

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Yes. Same problem. Along with many other problems as well. Thing is junk. I’m returning it.
Posts: 18,700

Re: Max 360 video problem

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Hello @jayb52 and @act1photo. We'd like to gather more details regarding the issue so we can help you best. Which resolution setting was used for the video that shows a black screen? Do you see it ever happening when the HERO mode is used? How are you viewing or accessing your 360 media? Have you tried viewing the media through a different device or the GoPro App?