Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Hiker
Posts: 6

Max 360 video problem

Hello. I recorded four 360 videos. Each video was same length. Each had same settings. Each was recorded the same way. Three of the four worked fine. One is a black screen. The audio worked, but not the video. Anyone else experience something like this? Any idea what would cause this problem?
Highlighted
Sightseer
Posts: 10

Re: Max 360 video problem

Yes. Same problem. Along with many other problems as well. Thing is junk. I’m returning it.
Highlighted
GoPro
Posts: 14,483

Re: Max 360 video problem

Hello @jayb52 and @act1photo. We'd like to gather more details regarding the issue so we can help you best. Which resolution setting was used for the video that shows a black screen? Do you see it ever happening when the HERO mode is used? How are you viewing or accessing your 360 media? Have you tried viewing the media through a different device or the GoPro App?