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Tourist
Posts: 12

Re: Massiv audio problems when using a gimbal on HERO 5 black

[ Edited ]

Are there any updates on this?  

Same audio issue here with the EVO SS wearable Gimbal.

I'm reading everywhere that we need to place our GPH5's in Audio/Wind mode.

Unacceptable.

This produces muffled audio on my our video playbacks.

I've written EVO about the Gimbal noise & they point back to the Camera Manufacturer for support.  Meh?, WHAAAAT???

Is GoPro Support working on this issue?  

Is anyone working on this issue instead of finger pointing?  

How about some collaboration?

*** If I had wanted to listen to low quality sound with a great picture, that's what I have my LG V20 mobile phone's 4K capabilities for ***.

 

HELP???

Tourist
Posts: 6

Re: Massiv audio problems when using a gimbal on HERO 5 black

nobody from Gopro wants to answer - they know it but do not want to comment I guess. Never had this with the Hero 4 black. Yesterday I was flying first time the KARMA drone from a friend. What a mess. But at least it works with the Hero4. Sometimes the drone shakes heavy. So it´s all a bit full of bugs and I hope they will come up with new and professional products. Also the gimbal is a bad joke. Please Gopro - as a fan from the first days - get your products fixed asap! Or you will loose the whole market to other companies like DJI, Sony...

Tourist
Posts: 12

Re: Massiv audio problems when using a gimbal on HERO 5 black

Yeah, I see that. These concerns go back months with no replies from them. I'll give it 48 hours & then back to the store it is for a refund. This is too much money to be throwing out the window. Thanks.
Explorer
Posts: 11,666

Re: Massiv audio problems when using a gimbal on HERO 5 black

The issue seems to be when the door is off the Hero5. I don't need excellent pro quality sound as I use my GoPro gear mainly for family/personal use. For me, the since isn't terrible, just a little muffled. When I need excellent audio I use an external have held audio recorder and just mute the audio on the video and insert the audio I've captured. For things like family outings, hikes, mountain biking, skating, the audio is fine for me on the Grip.

As far as, "are they working on this?" I have no doubt that GoPro is working on a solution.
Explorer
Posts: 11,666

Re: Massiv audio problems when using a gimbal on HERO 5 black

I don't understand the comment about the stabilizer on the Karma drone. I fly with both the Hero5 and Hero4 and both work great on the drone. With the latest update, the audio on the Hero5 auto mutes by default but this can be turned back on in the settings on the controller. After the update the stabilizer is much more stable. Excessive shake off the drone itself could be from damaged or unbalanced propellers. If your setting it in your video, go to calibrate in the controller settings and calibrate the stabilizer. This should be done periodically. DJI drones are notorious for having gimbal issues but their pilots are generally educated enough to know to calibrate to fix it.
Tourist
Posts: 3

Re: Massiv audio problems when using a gimbal on HERO 5 black

I got a Hero 5 Black and a Polaroid Gimbal. Audio quality is really bad! It makes recording audio without a seperate audio recorder impossible. I tried the wind noise setting, but still pretty much useless. With a smaller audio adapter I just might get away with an external mic. But the point of Gopro should be the ease of use and it's just not there with gimbals.

 

This is probably my last Gopro product unless you fix this issue quickly!

I guess Gopro is becoming another Apple type brand with expensive stuff that performs average and will charge you arm and leg with all the unnecessary (and poorly designed) adapters.

Tourist
Posts: 12

Re: Massiv audio problems when using a gimbal on HERO 5 black

I hear you pekkav5.
Due to their non-response to this particular thread and my official support request via email I sent to them 2 weeks ago it is my 1st and last GoPro product. Too bad. I was going to spring for their Karma drone. I know it won't matter to them because it's just one person's (me) purchase. But I influence a club of 30 members. Oh well... Good luck GoPro and enjoy it while you're still around.
Tourist
Posts: 3

Re: Massiv audio problems when using a gimbal on HERO 5 black

I would suggest getting a DJI drone. We have two of those and have had a very good experience (dji phantom 4 pro).