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Tourist
Posts: 4
Accepted Solution

Many issues (charging, touchscreen) with hero 6

Hello,
I just bought by new hero 6 1 week ago and faced so many issues... I upgraded it to the last firmware on first day.
First issue I ve had is the charging problem (many people face this problem) :the first charge worked fine, then when plugged to a 2A or 1A charger the charging Led lights up for 10sec and stops. It never charges. I manage to do it by plugging/unplugging the sd card ! After ten times it charges continuously. But thats not normal.
Second issue I used it today for my first surf session like an hour. When home the touchscreen started to lag a lot and did not respond when I press. Moreover it enter menu/functions I do not press. Above all the screen starts to show green bands... even with sd card off. the camera is now unusable.
No the camera did not receive any impact, nor water inside.
So many issues after a week so disappointed for the price...

Accepted Solutions
GoPro
Posts: 3,505

Re: Many issues (charging, touchscreen) with hero 6

Hi @sweetbluff54156,

 

Make sure that you are using recommended SD card: https://gopro.com/help/articles/Block/microSD-Card-Considerations
Also try to manually update your camera: https://gopro.com/help/articles/how_to/software-update-instructions-for-hero6-black (Follow Manual Update Instruction)

Let us know if that will work if not it would be best to contact GoPro Customer Support instead: https://gopro.com/help/ContactUs

View solution in original post


All Replies
GoPro
Posts: 3,505

Re: Many issues (charging, touchscreen) with hero 6

Hi @sweetbluff54156,

 

Make sure that you are using recommended SD card: https://gopro.com/help/articles/Block/microSD-Card-Considerations
Also try to manually update your camera: https://gopro.com/help/articles/how_to/software-update-instructions-for-hero6-black (Follow Manual Update Instruction)

Let us know if that will work if not it would be best to contact GoPro Customer Support instead: https://gopro.com/help/ContactUs

Tourist
Posts: 4

Re: Many issues (charging, touchscreen) with hero 6

Hello,
Update : the screen is now totally black. But I can still record (without screen)
The issue was the same without the sd card. The camera was already updated manually. Should I do it again ?
GoPro
Posts: 3,505

Re: Many issues (charging, touchscreen) with hero 6

Hi @sweetbluff54156,

 

I suggest to get in touch with a GoPro Customer support instead:  https://gopro.com/help/ContactUs
 

Regards, 

-Jay