Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Tourist
Posts: 3

Manchas en el lente

[ New ]

Mi GoPro 7 silver tiene unas manchas en el lente al parecer como de gotas de agua no se como limpiarlo o como puedo cambiar el lente. 

GoPro
Posts: 6,097

Re: Manchas en el lente

[ New ]

Hi @eduardos24562,

 

Can you please send a picture of your camera?

 

Thanks!

-jay

Tourist
Posts: 3

Re: Manchas en el lente

[ New ]

Claro! adjunto imagen 

66a35d5b-088f-4a38-8394-f2025c580c02.jpg
GoPro
Posts: 6,097

Re: Manchas en el lente

[ New ]

Thanks @eduardos24562,

 

You have to contact GoPro customer support for assistance. 

https://gopro.com/help/ContactUs

 

Just visit that website and you can contact them through chat or just request for a callback. 

 

 

Regards,

-Jay

Nomad
Posts: 556

Re: Manchas en el lente

[ New ]

They will wash off, I see these spots on my lens all of the time... I often do not know where they came from... I read that gopro recommends you use your own spit and a soft cloth... I will, however, sometimes put a little bit of window cleaner (like windex for example) on a soft cloth, and carefully wipe the lens, being careful to not let any of the cleaner get in the small seam between the lens and the camera housing... it has worked very well, though gopro may not recommend this, I have not had any issues...

Highlighted
Adventurer
Posts: 14,107

Re: Manchas en el lente

[ New ]

maint in the manual never read,