06-17-2021 03:04 PM
Re: Mancha verde en la pantalla.[ New ]
@hernánl50, do you observe this with the camera powered off?
If it seems to be visible only when the camera is turned on, reinstalling the firmware update of the camera can also help correct any errors with the current software installation. Using an SD card adapter, connect your microSD card to your computer and follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229
In addition, performing a factory reset in the camera may help.
However, if the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.