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Tourist
Posts: 3

Malfunction Gopro9 - which is the solution?

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20210505_150916.jpg
GoPro
Posts: 29,704

Re: Malfunction Gopro9 - which is the solution?

[ New ]

Hi @mirceac

 

See if powering the camera off then turning it back on will clear the issue.

Then proceed with a manual update. See https://gopro.com/en/us/update/hero9-black

Let us know how it goes.


If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
 

Thanks!

Ej

Tourist
Posts: 3

Re: Malfunction Gopro9 - which is the solution?

[ New ]
I tried everything. Sometimes he recovers, then it's the same. :(((
GoPro
Posts: 29,704

Re: Malfunction Gopro9 - which is the solution?

[ New ]

If you continue to get the same, the best path forward is to reach out to Support.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs
Please let them know of the troubleshooting steps taken.
 

Thanks!

Ej

Tourist
Posts: 3

Re: Malfunction Gopro9 - which is the solution?

[ New ]
It's getting worse. Sometimes it works, but rarely.
The best action camera... :((((
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