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%3CLINGO-SUB%20id%3D%22lingo-sub-225845%22%20slang%3D%22en-US%22%3EMain%20screen%20stays%20black.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-225845%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20a%20Problem%20with%20my%20GoPro%20Hero5%20Black%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20main%20screen%20stays%20black%20after%20turning%20the%20gopro%20on.%20On%20the%20front%20screen%20I%20can%20see%2C%20that%20the%20touchscreen%20is%20still%20working%20(when%20I%20swipe%20from%20left%20to%20right%20I%20get%20the%20media%20symbol%20in%20the%20front%20display)%2C%20but%20I%20can't%20see%20where%20I%20touch%2C%20because%20the%20screen%20is%20black.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDoes%20anyone%20have%20a%20solution%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-225845%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-225982%22%20slang%3D%22en-US%22%3ERe%3A%20Main%20screen%20stays%20black.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-225982%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F72405%22%20target%3D%22_blank%22%3E%40raphaele21014%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThank%20you%20for%20reaching%20out.%20If%20you%20have%20not%20done%20it%20yet%2C%20try%20manually%20updating%20the%20firmware%20of%20the%20camera%2C%20and%20make%20sure%20that%20the%20SD%20card%20is%20correctly%20seated%20on%20its%20slot.%20You%20can%20find%20manual%20update%20instructions%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2FSoftware-Update-Instructions-for-HERO5-Cameras%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehere%3C%2FA%3E.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20the%20manual%20update%20does%20not%20resolve%20the%20issue%2C%20it%20would%20be%20time%20to%20engage%20our%20Support%20team%20for%20further%20assistance.%20You%20can%20call%20or%20initiate%20a%20chat%20with%20them%20through%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%20regards%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1
Accepted Solution

Main screen stays black.

[ Edited ]

Hi,

 

I have a Problem with my GoPro Hero5 Black:

 

The main screen stays black after turning the gopro on. On the front screen I can see, that the touchscreen is still working (when I swipe from left to right I get the media symbol in the front display), but I can't see where I touch, because the screen is black.

 

Does anyone have a solution?

 

Thanks


Accepted Solutions
GoPro
Posts: 7,565

Re: Main screen stays black.

Hello @raphaele21014

 

Thank you for reaching out. If you have not done it yet, try manually updating the firmware of the camera, and make sure that the SD card is correctly seated on its slot. You can find manual update instructions here

If the manual update does not resolve the issue, it would be time to engage our Support team for further assistance. You can call or initiate a chat with them through https://gopro.com/help/ContactUs

 

Best regards, 
Marius

View solution in original post


All Replies
GoPro
Posts: 7,565

Re: Main screen stays black.

Hello @raphaele21014

 

Thank you for reaching out. If you have not done it yet, try manually updating the firmware of the camera, and make sure that the SD card is correctly seated on its slot. You can find manual update instructions here

If the manual update does not resolve the issue, it would be time to engage our Support team for further assistance. You can call or initiate a chat with them through https://gopro.com/help/ContactUs

 

Best regards, 
Marius