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Tourist
Posts: 2

MUY DESCONTENTO CON GOPRO

Buenos dias;

 

Tengo una camara GoPro Hero 5 y hace unos dias la probé en el agua.

Al sumergirla en el agua, la camara dejó de funcionar. Y al sacarla, ví que habia entrado agua tanto en el compratimento de la bateria como en los dos displays de la camara.

 

Dado que mi cámara está en garantia, procedí a hacer una reclamación y tratar de solucionar el tema. Me puse en contacto con el servicio de atención al cliente y me dijeron que les enviara fotos de la camara y la batería. Procedí a ello y envié muchas fotos desde diversos ángulos. Hasta ahi todo correcto.

 

Y en este punto llega mi gran decepción con GoPro. 

 

En pocas horas recibo una respuesta diciendo explicitamente, que no pueden ver defectos de fabrica en la camara y que GoPro no se hace responsable de nada.

 

Ah y por si no fuera suficiente falta de respeto, me intentan vender un descuento para una camara nueva, que es inferior al que se puede obtener comprandola por cualquier otra pagina que no sea gopro.

 

Sinceramente espero una respuesta más adecuada a una empresa que vende un "servicio premium"

 

 

Gracias por contactar con el equipo de Go Pro.

Con referente a tu caso, estuvimos analizando las fotografías enviadas y no pudimos encontrar ningún tipo de defecto de fabrica, y como ya se te fue explicado por vía llamada, los daños de agua no los cubre la garantía, por que nuestras cameras fueron diseñadas y probadas para soporta hasta 10 metros debajo del agua antes de salir al mercado, por lo tanto no se nos he posible realizar el cambio de tu cámara.

Te comento que Go Pro tiene una promoción de intercambio de cámaras, el cual lo puedes realizar a través de nuestra página web
Consiste en que tu nos envías tu cámara vieja(con un valor original de 99.99 Euros) y Go Pro te hace un descuento de 100 Euros en la HERO7 Black o Fusion. 

Espero que tengas un buen día.

 

GoPro
Posts: 10,603

Re: MUY DESCONTENTO CON GOPRO

[ Edited ]

Hi @snowyhero34267

 

So long as all camera doors are closed, the HERO5 Black is waterproof down to 10m (33ft) without a housing. 

Water damaged cameras are usually not covered by the warranty.

As stated on the warranty: This warranty does not apply to products damaged by misuse, accident, or normal wear and tear

 

Do you still have the case number since the last time you reached out to our Support Team?

 

Thanks!

Ej

Tourist
Posts: 2

Re: MUY DESCONTENTO CON GOPRO

Hi @aragon1006
The case number is 06693134

Regards
GoPro
Posts: 10,603

Re: MUY DESCONTENTO CON GOPRO

Hi @snowyhero34267

 

I was able to go over the case and I understand that we have looked into the matter and provided you with the best recommendation.

 

Moving forward here are some tips on using the camera underwater.

 

Thanks!

Ej