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Sightseer
Posts: 2

MAX - Cant Charge Batteries In Camera

I cannot get either of my batteries to charge while in my brand new GoPro MAX camera. The screen shows that the battery is charging but the percentage never goes above 3%. I have tried multiple wires and outlets. When the battery is not in the camera, I can still turn the camera on when it is plugged in, so there is power being tranfered to the camera. I find it hard to believe both of my batteries are defective, especially since I was able to charge them once.

 

Has anyone else experienced this? Anyone know how to fix this?

 

Thanks in advance.

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Sightseer
Posts: 2

Re: MAX - Cant Charge Batteries In Camera

Update: I have reset the camera and doing so seemed to force an upload of footage to the cloud and now it appears to be charging the battery. Perhaps the fact that this footage wasn't uploading initially was causing some sort of glitch within the camera.

Will update again if anything changes.
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GoPro
Posts: 14,179

Re: MAX - Cant Charge Batteries In Camera

Thanks @norsenova

 

Feel free to post back if something comes up.

 

Regards,

Ej