Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-144328%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-144328%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20dealing%20with%20the%20same%20issue.%20%26nbsp%3BI%20ordered%20the%20GoPro%20Hero%206%20from%20amazon%20last%20week%20and%20recieved%20it%20in%20two%20days.%20%26nbsp%3BI%20loved%20the%20camera%20so%20much%20that%20I%20decided%20I%20would%20go%20ahead%20and%20by%20the%20Karma%20Drone%20kit%20as%20well%20but%20this%20time%20I%20wanted%20to%20go%20directly%20through%20GoPro%20and%20support%20their%20company.%20%26nbsp%3BI%20woke%20up%20to%20an%20e-mail%20stating%20that%20there%20was%20a%20problem%20with%20my%20order.%20%26nbsp%3BI%20called%20the%20customer%20support%20staff%2C%20whom%20I%20could%20barely%20understand%2C%20and%20they%20transferred%20me%20to%20billing.%20%26nbsp%3BThat%20was%20a%20joke.%20%26nbsp%3BThey%20told%20me%20that%20they%20cancelled%20my%20order%20because%20they%20needed%20a%20verification%20code%20from%20my%20bank.%20%26nbsp%3BOk%2C%20fair%20enough%2C%20so%20I%20called%20my%20bank%20to%20see%20what%20the%20deal%20was.%20%26nbsp%3BWell%2C%20to%20my%20surprise%2C%20I%20authorized%20the%20payment%20already%20and%20didn't%20know%20why%20GoPro%20would've%20cancelled%20the%20order%2C%20or%20why%20they%20would%20need%20an%20authorization%20code.%20%26nbsp%3BOk%2C%20I%20call%20GoPro%20back%2C%20same%20terrible%20non-english%20speaking%20customer%20service.%20%26nbsp%3BThey%20couldn't%20really%20make%20sense%20of%20what%20happened%2C%20but%20asked%20if%20I%20would%20like%20to%20just%20process%20a%20new%20order.%20%26nbsp%3BSo%20I%20thought%20maybe%20it%20was%20just%20a%20glitch.%20%26nbsp%3BProvided%20them%20with%20all%20of%20the%20answers%20about%20my%20billing%20info%20and%20card%20info%20and%20mailing%20address%2C%20etc...%20%26nbsp%3BSeemed%20to%20have%20worked%20fine%20and%20we%20got%20off%20the%20phone.%20%26nbsp%3BThen%20the%20same%20thing%20happen%20withing%20an%20hour%20or%20two.%20%26nbsp%3BSo%20I%20called%20the%20bank%2C%20got%20two%20different%20authorization%20codes%20for%20GoPro%20since%20I%20processed%20two%20orders%2C%20ONE%20of%20which%20was%20already%20PERMITTED%20by%20my%20bank%2C%20and%20I%20submitted%20those%20numbers%20to%20an%20e-mail%20that%20I%20was%20requested%20to%20respond%20to%20with%20the%20confirmation%20number%20once%20I%20had%20them.%20I%20got%20a%20response%20back%20from%20that%20email%20that%20containt%20the%20authorization%20numbers%20that%20told%20me%20the%20case%20had%20been%20closed%20and%20if%20I%20needed%20to%20contact%20someone%20that%20I%20would%20need%20to%20call%20them....%20So%20here%20we%20are%2C%20round%203%2C%20and%20it%20was%20the%20same%20crap.%20%26nbsp%3BAtleast%20I%20could%20understand%20this%20person%20and%20she%20seemed%20much%20more%20personable%20and%20assured%20me%20that%20the%20problem%20would%20be%20fixed%20by%20the%20end%20of%20the%20busineess%20day%20(today%20Feb%2022%2C%202018)%20and%20insisted%20that%20I%20would%20get%20an%20email%20updating%20me%20about%20my%20order.%20%26nbsp%3BWell%2C%20here%20it%20is%2C%20just%20after%20midnight%2C%20and%20no%20email%20or%20anything%20to%20tell%20me%20one%20way%20or%20the%20other.%20%26nbsp%3BSo%20I%20contacted%20the%20online%20customer%20service%20and%20told%20them%20the%20same%20thing%2C%20though%20very%20apologetic%2C%20I%20was%20informed%20that%20they%20are%20only%20for%20technical%20support%20and%20that%20I%20need%20to%20call%20GoPro%20first%20thing%20in%20the%20morning%20to%20have%20these%20issues%20taken%20care%20of.%20%26nbsp%3BSo%2C%20I'm%20sure%20my%20card%20has%20been%20charged%20twice%2C%20thats%201200%24%20and%20I%20leave%20to%20board%20Breckenridge%20Colorado%20next%20Friday%20and%20was%20hoping%20to%20use%20the%20Karma%20Drone%20to%20follow%20me%20around%20the%20mountain.%20%26nbsp%3BReally%20fed-up%20with%20how%20poorly%20this%20has%20been%20handled%20and%20very%20unproffessional.%20%26nbsp%3BI%20have%20screen%20shots%20of%20everything%20and%20I%20will%20take%20this%20to%20every%20single%20level%20until%20I%20get%20to%20the%20right%20person%20and%20if%20that%20don't%20work%2C%20everything%20will%20be%20posted%20to%20every%20social%20media%2C%20youtube%2C%20whatever%20it%20takes.%20%26nbsp%3BI'm%20sure%20if%20the%20upper%20management%20knew%20about%20this%2C%20then%20it%20would've%20been%20fixed%20already.%20%26nbsp%3BI%20can't%20imagine%20the%20busy%20plan%20for%20this%20extremely%20successful%20company%20consist%20of%20its%20customers%20dealing%20with%20what%20I'm%20going%20through%2C%20and%20apparently%20many%20other.%20%26nbsp%3BSo%2C%20I%20will%20begin%2C%20right%20now%2C%20on%20determing%20how%20to%20reach%20some%20higher-ups%20in%20the%20company%20who%20hopefully%20speak%20better%20english%20and%20have%20the%20capability%20to%20do%20something%20about%20this%20in%20order%20to%20protect%20their%20brand.%20%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-201369%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-201369%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20thing%20here%20buddy.%20Ordered%20a%20gopro%20and%20mount%20for%20my%20motorcycle%20helmet.%20Next%20day%20get%20an%20email%20saying%20there%20was%20an%20issue%20with%20my%20order%20and%20i%20need%20to%20call%20support%20no%20reason%20though.%20Call%20support%20(heavy%20accents)%20and%20get%20told%20they%20don't%20know%20why%20something%20went%20wrong%20and%20i'll%20have%20to%20reprocess%20the%20order%20through%20billing....%20but%20that%20they%20aren't%20open%20yet...%20Email%20sent%20to%20me%20specifically%20says%20it's%20been%20open%20over%20an%20hour.%20Get%20asked%20to%20call%20back%20in%20an%20hour%2C%20not%20set%20up%20a%20call%20back...%20Go%20to%20online%20support%20and%20am%20told%20there%20is%20no%20info%20on%20what%20happened%20to%20the%20order%20and%20to%20call%20the%20support%20line.%20Explain%20what%20just%20happened%3A%20%22Oh%20it's%20probably%20an%20influx%20of%20calls%20and%20they%20are%20busy!%22%20Well%20buddy%2C%20why%20didn't%20they%20put%20me%20into%20the%20queue%3F%20They%20lied%20and%20told%20me%20to%20call%20later.%20Call%20again%205%20minutes%20after%20all%20that%20(been%2010%20minutes%20since%20the%20first%20call%20ended)%20this%20person%20puts%20me%20through%20even%20though%20the%20original%20told%20me%20they%20were%20closed%20for%20another%20hour.%20She%20keeps%20taking%20me%20out%20of%20the%20queue%20to%20tell%20me%20no%20one%20is%20picking%20up%20and%20i%20keep%20telling%20her%20to%20just%20leave%20me%20in%20it.%20Sets%20up%20a%20callback.%20Wait%20for%203%20hours%20and%20THEN%20someone%20calls%20me%20while%20im%20driving.%20The%20guy%20has%20no%20idea%20why%20my%20order%20failed%20and%20said%20it%20must%20be%20an%20error%20with%20the%20info%20I%20put%20in.%20Possible%2C%20but%20then%20the%20system%20should%20have%20been%20able%20to%20tell%20them%20that.%20Guy%20takes%20ALL%20OF%20MY%20BILLING%20AND%20PERSONAL%20INFO%20and%20says%20he%20is%20going%20to%20reprocess%20my%20order%20and%20verify%20info%20with%20my%20bank%2C%20like%2C%20what%3F%20Wait%202%20days%20and%20no%20new%20order%20is%20made%2C%20but%20i%20get%20an%20additional%20email%20telling%20me%20the%20original%20order%20is%20cancelled!!!%20Now%20I%20am%20wondering%20if%20my%20info%20was%20just%20stolen%20by%20a%20fake%20support%20line%20and%20whether%20or%20not%20to%20try%20ordering%20again%20because%20I%20don't%20want%20them%20to%20order%20it%20at%20the%20same%20time%20as%20me%20and%20double%20charge.%20Try%20online%20support%20again%20and%20get%20told%20maybe%20there%20is%20an%20issue%20with%20my%20card.%20No%20pal%2C%20i%20use%20my%20credit%20card%20exclusively%20for%20purchases%20hourly%20online%20and%20in%20person%2C%20impossible.%20Then%20i%20ask%20why%20a%20new%20order%20wasn't%20placed%20and%20he%20told%20me%20they%20tried%20and%20it%20failed%2C%20but%20i%20guess%20that%20wasn't%20info%20they%20thought%20to%20pass%20on%20to%20me.%20The%20support%20guy%20then%20suggests%20i%20just%20try%20a%20local%20retail%20store%20or%20somewhere%20else.%20Why%20the%20hell%20would%20I%20purchase%20it%20somewhere%20else%20other%20than%20the%20developer%20themselves%20if%20it's%20available!%3F!%3F%20I%20go%20ahead%20and%20place%20the%20order%20myself%20again%20and%20unbelievable...%20it%20takes%20the%20system%20like%2024%20hours%20to%20fricken%20process%20the%20order%2C%20not%20even%20ship%20it.%20So%20instead%20of%20two%20day%20shipping%20and%20receiving%20it%20Thursday%20like%20I%20should%20have%2C%20they%20won't%20ship%20during%20weekends%20(so%20already%20not%20within%20two%20days%20of%20the%20purchase)%20and%20now%20I%20am%20waiting%204%20days%20and%20over%20a%20week%20accumulative.%20Now%20i%20go%20online%20to%20see%20two%20seperate%20charges%20with%20different%20amounts%20over%20%24290%20coming%20from%20gopro%20and%20have%20to%20get%20that%20resolved.%20Last%20time%20i%20purchase%20from%20them%20or%20at%20least%20through%20their%20site.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-219080%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-219080%22%20slang%3D%22en-US%22%3EHi!%20I%20have%20the%20same%20problem.%20Could%20you%20solve%20it%3F%20I%20bet%20you%20to%20let%20me%20know%20what%20you%20did%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-219094%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-219094%22%20slang%3D%22en-US%22%3ELet%20me%20know%20what%20you%20did%20to%20solve%20this%20issue%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-219288%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-219288%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F70063%22%20target%3D%22_blank%22%3E%40omard2%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIt's%20best%20to%20reach%20out%26nbsp%3B%20to%20our%20Support%20Team%20regarding%20the%20status%20or%20concerns%20about%26nbsp%3Byour%20order.%3C%2FP%3E%0A%0A%3CP%3EYou%20may%20reach%20out%20to%20them%20via%20phone%20or%20chat.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-255652%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-255652%22%20slang%3D%22en-US%22%3EI%20have%20the%20same%20problem.%20After%20couple%20of%20weeks%20still%20no%20update%20about%20my%20case.%20Placed%20my%20order%20on%2013th%20October%202018%20and%20still%20haven%E2%80%99t%20received%20my%20order.%20Went%20from%20%E2%80%9C2%20days%20shipping%E2%80%9D%20to%20still%20no%20product.%20And%20instead%20of%20getting%20updates%2C%20contacting%20them%20every%20time%20myself.%20Because%20they%20make%20promises%20and%20after%20you%20won%E2%80%99t%20hear%20anything%20from%20them.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-265179%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-265179%22%20slang%3D%22en-US%22%3EI've%20been%20waiting%20for%20a%20refund%20for%20over%202%20months%20now...%20had%202%20different%20email%20conformations%20sent%20to%20my%20email%2C%20called%20multiple%20times%20and%20got%20no%20where%20but%20a%20bunch%20of%20%22customer%20service%20%22%20reps%20who%20just%20want%20to%20hear%20themselves%20talk%20and%20ALL%20say%20the%20same%20thing....%20I'll%20never%20ORDER%20ANYTHING%20from%20gopro%20directly%20or%20possibly%20ever%20again%20for%20that%20matter....%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-265348%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-265348%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F80908%22%20target%3D%22_blank%22%3E%40fastridge74380%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20to%20know%20that.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20would%20suggest%20to%20contact%20GoPro%20Customer%20Support%20so%20that%20they%20can%20follow%20up%20and%20check%20the%20case%20right%20away.%3C%2FP%3E%0A%0A%3CP%3EThey%20can%20also%20track%20the%20progress%20of%20the%20case%20or%20investigation.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-265350%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-265350%22%20slang%3D%22en-US%22%3EOhhh%20I%20have%2C%20they%20find%20a%20way%20to%20stall%2C%20now%20they're%20saying%20they%20refunded%20it%20to%20the%20wrong%20card%20number%20(after%203%20times%20of%20me%20giving%20them%20the%20new%20card%20to%20refund%20it%20too)%20so%20now%20they%20say%2010-21%20days%20for%20a%20follow%20up%2C%20which%20will%20make%203%20months%20now%20they've%20been%20holding%20%24460%20bucks%20of%20mine.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-283538%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-283538%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20here%20buddy.%20I%20have%20already%20tried%20more%20than%2010%20times.%20Funny%20thing%20is%20that%2C%20they%20accepted%20my%20order%20of%20accessories%2C%20but%20cancelled%20my%20order%20of%20Hero7Black.%20One%20of%20the%20customer%20supports%20suggested%20that%20my%20card%20was%20blacklisted%20due%20to%20multiple%20times%20of%20error%20billing%20address%20entered.%20But%20I%20was%20like%2C%20accessories%20order%20managed%20to%20pass%20through%20with%20the%20same%20information%2C%20but%20my%20order%20of%20camera%20%26amp%3B%20battery%20was%20cancelled.%20Well%2C%20I%20think%20I%20will%20try%20another%201%20or%202%20times.%20If%20not%2C%20I%26nbsp%3Bprobably%20will%20purchase%20at%20the%20store.%20It%20is%20frustrating%2C%20but%20hope%20the%20product%20worth%20such%20frustration.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-312707%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-312707%22%20slang%3D%22en-US%22%3E%3CP%3EI%20encounter%20the%20exact%20same%20issue%2C%20but%20a%20year%20later.%20I%20guess%20this%20has%20been%20a%20known%20issue%20for%20a%20while%2C%20and%20it%20seems%20like%20they%20don't%20care.%20Talking%20to%20a%20customer%20service%20rep%20was%20very%20exhausting%2C%20they%20are%20not%20helpful%20and%20hard%20to%20understand%20(thick%20accent)%2C%20and%20kept%20on%20telling%20me%20to%20go%20purchase%20at%20a%20local%20store.%20Oh%2C%20not%20to%20mention%20that%20one%20of%20the%20reps%20also%20suggesting%20that%20the%20only%20reason%20I%20order%20online%20is%20so%20I%20can%20get%20a%20free%20SD%20card.%20I%20don't%20even%20know%20what's%20the%20point%20of%20telling%20a%20customer%20that.%20It%20really%20shows%20how%20much%20customer%20service%20reps%20are%20willing%20to%20help.%20Sad.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-312789%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-312789%22%20slang%3D%22en-US%22%3EI%20buy%20all%20of%20my%20GoPro%20gear%20from%20GoPro.com%20and%20have%20for%20several%20years.%20Thirteen%20cameras%2C%20Karma%2C%20Karma%20Grip%20and%20countless%20accessories%2C%20never%20had%20a%20problem.%20I've%20used%20credit%20cards%20and%20Debit%20credit%20cards%20but%20never%20used%20PayPal.%20I've%20done%20a%20couple%20exchanges%2C%20used%20coupon%20codes%2C%20and%20even%20have%20experience%20with%20Support%20providing%20me%20with%20free%20replacements%20on%20items%20I've%20broken%20at%20no%20fault%20of%20GoPro%20or%20the%20product.%20One%20of%20the%20reasons%20I%20support%20GoPro%20and%20confidently%20recommend%20them%20is%20because%20of%20my%20very%20positive%20experience.%3CBR%20%2F%3E%3CBR%20%2F%3EIt's%20really%20a%20shame%20to%20hear%20when%20someone%20doesn't%20have%20the%20same%20experience.%20All%20my%20best%20and%20I%20hope%20you%20get%20it%20sorted%20out.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-312844%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-312844%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSTRONG%3E%3CFONT%20size%3D%222%22%3ECould%20not%20Agree%20more%3A%3C%2FFONT%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3E%3CFONT%20size%3D%222%22%3EI%26nbsp%3B%20wanted%20a%20Gopro%2C%20and%20its%20Sunday%20Night%2C%20I%20ordered%20online%2C%20By%20Wedsday%20my%20camera%20should%20be%20at%20my%20door%20steps%20from%20GoPro%2C%20due%20to%20their%20wording%202%20dat%26nbsp%3B%20free%20shipping.%26nbsp%3B%20I%20realized%20their%20Hub%20is%20in%20Ketucky%20and%20tehy%20use%20Fedex%20Ground%20and%26nbsp%3B%20that%20is%20impossible%20to%20getto%26nbsp%3B%20where%20i%20am%20at%20.%3C%2FFONT%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3E%3CFONT%20size%3D%222%22%3EIf%20I%20ordered%20from%20Amazon%20prime%20Sunday%20Night%20I%20may%20wake%20up%20Monday%20Morning%20with%20my%20order%2C%20or%20simply%20waited%20for%20bestBuy%20to%20Open%20the%20next%20day.%3C%2FFONT%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3E%3CFONT%20size%3D%222%22%3EImagine%26nbsp%3B%20the%20time%20to%20cancel%2C%20the%20days%20you%20have%20t%20owait%2C%20orimagine%20tryingto%20get%20a%20replacement%20that%20they%20must%20say%20to%20you%26nbsp%3B%20we'll%20get%20back%20to%20you%20in%2048%20hours%20when%20the%20camera%20is%20only%20a%20few%20months%20old.%26nbsp%3B%20Next%20time%26nbsp%3B%20If%20one%20orders.%26nbsp%3B%20It%20is%20best%20to%26nbsp%3B%20Use%20Amazon%20and%20their%20Warranty%26nbsp%3B%20that%20they%20have%2C%20or%20BestBuy%20and%20their%20warranty%20services.%3C%2FFONT%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3E%3CFONT%20size%3D%222%22%3EYou'll%20betaken%20care%20of%20way%20better%20then%20the%20actual%20Company%20can.%3C%2FFONT%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3E%3CFONT%20size%3D%222%22%3ENo%26nbsp%3B%20moreexcuses%2C%26nbsp%3B%20Just%20remember%20this%20site%20we%20are%20on%20only%20is%20a%20Forum%20and%20weshare%20opinions.%20Maybe%20GoPro%20can%20learn%20some%20better%26nbsp%3B%20Business%26nbsp%3B%20ways....%3C%2FFONT%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3E%3CFONT%20size%3D%222%22%3EFISh%3C%2FFONT%3E%3C%2FSTRONG%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-312869%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-312869%22%20slang%3D%22en-US%22%3EIn%20the%20USA%20they%20ship%20from%20California%20or%20Kentucky.%20The%20warehouse%20isn't%20open%20on%20weekends%20or%20holidays%20for%20shipping.%20It%20usually%20takes%201-2%20business%20days%20for%20processing%20and%20then%20the%20product%20is%20shipped%202-day%20via%20FedEx.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-312878%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-312878%22%20slang%3D%22en-US%22%3E%3CP%3EGoPro%20is%20not%20a%2024-7%20store%20and%20does%20not%20work%20like%20other%20stores%20that%20is%20the%20point%20we%20got%20out%20there.%26nbsp%3B%20Since%20GoPro%20has%3C%2FP%3E%3CP%3EFree%20shipping%202-Days%20~%20Returns%2C%20I%26nbsp%3B%20again%20trust%20a%20store%20outside%20of%20GoPro%20and%20go%20that%20Route.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-325220%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-325220%22%20slang%3D%22en-US%22%3EI%20ordered%20a%20mic%20adapter%20on%203-20-2019%202days%20shipping%20and%20still%20hasn%E2%80%99t%20arrived.%20Called%20ups%20they%20don%E2%80%99t%20have%20it%2C%20now%20waiting%20on%20them%20to%20contact%20the%20warehouse%20team.%20What%20a%20huge%20debacle.%20I%E2%80%99m%20so%20pissed%20right%20now.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-325670%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-325670%22%20slang%3D%22en-US%22%3E%3CP%3EHi%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F97105%22%20target%3D%22_blank%22%3E%40rockymesa14818%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWe%20have%20already%20tagged%20the%20team%20working%20on%20your%20case.%3C%2FP%3E%0A%0A%3CP%3ESomeone%20should%20be%20getting%20back%20to%20you%20soon.%3C%2FP%3E%0A%0A%3CP%3EPlease%20make%20your%20lines%20are%20open.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EApologies%20for%20any%20troubles%20caused.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-329120%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-329120%22%20slang%3D%22en-US%22%3E%3CP%3EI've%20encountered%20the%20same%20problem%20as%20the%20rest%20of%20you.%20I%20have%20attempted%20to%20order%20twice%20with%20the%20same%20credit%20card.%20In%20both%20cases%20the%20order%20was%20cancelled.%20I%20spoke%20with%20customer%20service%20and%20was%20told%20that%20it%20was%20%22probably%22%20an%20address%20mismatch%20or%20something%20like%20that.%20I%20was%20instructed%20to%20call%20my%20credit%20card%20company.%20My%20credit%20card%20company%20verified%20that%20the%20all%20of%20my%20info%20matched%20and%20that%20the%20charge%20had%20been%20approved%20by%20them%20during%20both%20attempts.%20I%20was%20told%20that%20gopro.com%20had%20cancelled%20the%20charge%20and%20not%20the%20credit%20card%20company.%20I%20tried%20again%20to%20make%20the%20purchase%20using%20a%20different%20credit%20card.%20The%20same%20thing%20happened%20again.%20Gopro%20cancelled%20my%20order%20the%20next%20morning.%20It%20is%20so%20frustrating.%20I%20went%20to%20leave%20feedback%20and%20got%20an%20error%20message%20losing%20my%20text.%20Let's%20see%20if%20this%20message%20gets%20through...%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-331798%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-331798%22%20slang%3D%22en-US%22%3EI%20am%20currentry%20trying%20to%20place%20an%20order%20and%20GoPro%20shopping%20website%20is%20a%20massive%20failure%2C%20i%20get%20a%20message%20to%20call%20support%20and%20when%20I%20call%20support%20they%20say%20we%20have%20no%20problem%20with%20our%20website%2C%20well%20obviously%20i%20wouldnt%20be%20calling%20if%20there%20was%20no%20problem%20I%20am%20trying%20to%20place%20a%20big%20order%20and%20send%20some%20items%20to%20a%20friend.%20is%20there%20anyone%20at%20GoPro%20that%20speaks%20english%20and%20is%20able%20to%20take%20ownership%20of%20the%20problem%20and%20help%3F!!!!!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-331901%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-331901%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F99065%22%20target%3D%22_blank%22%3E%40futureal%3C%2FA%3E.%20When%20you%20mentioned%20big%20order%20do%20you%20mean%20more%20than%20three%20(3)%20cameras%3F%26nbsp%3BIf%20you%20would%20like%20to%20make%20a%20purchase%20larger%20than%20three%20cameras%2C%20please%20contact%20our%20Sales%20Support%20Team%20to%20see%20if%20an%20exception%20can%20be%20made.%20%26nbsp%3BYou%20can%20contact%20one%20of%20our%20sales%20support%20reps%20at%20the%20below%20number%3A%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EMonday%20-%20Friday%3A%206am%20-%206pm%20Pacific%20time%3CBR%20%2F%3E%20Saturday%20and%20Sunday%3A%207am%20-%204pm%20Pacific%20time%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EToll%20free%20(within%20the%20US%2C%20excluding%20Alaska)%3CBR%20%2F%3E%201%20(888)%20600-4659%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EFrom%20all%20other%20locations%3CBR%20%2F%3E%201%20(650)%20980-0252%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20note%20that%20discounts%20are%20not%20offered%20on%20the%20purchase%20of%20multiple%20cameras.%20%26nbsp%3B%26nbsp%3BIf%20you%20are%20looking%20to%20become%20a%20dealer%2C%20please%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fauthorized-reseller-program%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Eapply%20on%20our%20website.%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-332469%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-332469%22%20slang%3D%22en-US%22%3EAt%20GoPro%20left%20hand%20does%20not%20talk%20to%20right%20hand%2C%20the%20call%20center%20in%20Philippines%20cannot%20do%20anything%20besides%20just%20help%20verbally%20in%20whatever%20way%20they%20can%20GoPro%20itself%20has%20no%20customer%20service%20whatsoever%2C%20order%20problems%2C%20GoPro%20plus%20member%20cannot%20place%20any%20orders.%20It%20is%20a%20huge%20mess%2C%20i%20may%20have%20to%20sell%20all%20my%20gopro%20stock.%20Whats%20going%20on%20GoPro%20fix%20your%20site!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-332521%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-332521%22%20slang%3D%22en-US%22%3ESorry%20to%20hear%20you're%20having%20issues.%20I've%20ordered%20%241%2C000s%20of%20merchandise%20directly%20from%20GoPro%20over%20the%20years%20and%20have%20never%20had%20any%20issues.%20Batteries%20can%20cause%20problems%20with%20shipping%20orders%2C%20so%20if%20you%20have%20items%20that%20can%20be%20purchased%20separately%2C%20it%20might%20be%20best.%3CBR%20%2F%3E%3CBR%20%2F%3EAs%20far%20as%20stock%20is%20concerned%2C%20just%20FYI%2C%20it%20has%20no%20effect%20on%20the%20company%20whether%20you%20buy%2C%20sell%2C%20or%20hold%20stock.%20GoPro%20made%20their%20money%20when%20the%20stock%20was%20initially%20issued.%20After%20that%20point%2C%20the%20rise%20and%20fall%20off%20stock%20prices%20only%20effects%20stock%20holders%20profits%20when%20they%20sell.%20While%20this%20can%20effect%20the%20employees%20who%20hold%20shares%20and%20options%2C%20it%20doesn't%20really%20effect%20the%20company%20as%20a%20whole.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-336170%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-336170%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20the%20same%20issue.%20Better%20stay%20away%20from%20Gopro's%20website%20to%20buy%20anything!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-336230%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-336230%22%20slang%3D%22en-US%22%3E%3CP%3EGoPro%20web%20tech%20and%20online%20billing%20please%20fix%20your%20site!%20I%20escalated%20to%20CISO%20Todd%20Barnum%20on%20LinkedIn%2C%20who%20kindly%20finally%20got%20hold%20of%20Jeff%20Terrell%2C%20although%20I%20have%20not%20heard%20from%20Jeff%2C%20but%20I%20got%20a%20voicemail%20from%20Mike%20in%20Philippines%20telling%20me%20website%20works%20and%20use%20different%20credit%20card.%20Really%3F%20Guys%20comeon%2C%20I%20have%20multiple%20cards%2C%20I%20use%20them%20daily%2C%20There%20is%20an%20HUGE%20issue%20with%20billing%20on%20GoPro%20Shopping%20Cart.%20Site%20spits%20out%20%22ERROR%22%20message%20after%20submitting%20the%20order.%20If%20I%20was%20runing%20your%20shopping%20card%2C%20someone%20would%20be%20getting%20fired%20yesterday.%20How%20many%20customers%20are%20you%20losing%20on%20this%3F%20I%20am%20a%20GoPro%20plus%20subscriber%20for%20god%20sakes.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-336233%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-336233%22%20slang%3D%22en-US%22%3E%3CP%3ENo%20matter%20if%20I%20check%20out%20with%20visa%2C%20mastercard%2C%20amex%20or%20paypal%2C%20get%20same%20screen%20-%20-%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-336234%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-336234%22%20slang%3D%22en-US%22%3E%3CP%3EAnd%20after%20this%20if%20you%20checked%20out%20with%20PayPal%2C%20PayPal%20sends%20you%20an%20email%20to%20finish%20transaction%20because%20GoPro%20shopping%20cart%20crapped%20out.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-336235%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-336235%22%20slang%3D%22en-US%22%3EYes%20I%20agreed!!%20My%20order%20is%20around%201000%24%2C%20i%20paid%20a%20week%20ago%20%2C%20and%20they%20still%20can%E2%80%99t%20deliver!%20I%20had%20to%20call%20their%20support%20center%20three%20tomes%2C%20nothing%20was%20fixed.%20First%2C%20they%20said%20there%20was%20something%20wrong%20with%20my%20bank%20(%20I%20use%20it%20daily%20without%20any%20issues%2C%20money%20was%20deducted%20in%20my%20bank%20as%20well)%2C%20then%20they%20said%20They%20didn%E2%80%99t%20have%20my%20address%20sothat%20they%20can%E2%80%99t%20deliver%2C%20what%20a%20joke!%20Seriously%2C%20it%20has%20been%20a%20week%20and%20my%20order%20is%20still%20pending.Noone%20tried%20to%20solve%20me%20issue%20seriously.%20I%20totally%20don%E2%80%99t%20understand%20what%20is%20going%20on%20with%20this%20company%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-336338%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-336338%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F99065%22%20target%3D%22_blank%22%3E%40futureal%3C%2FA%3E%20-%20I'm%20the%20one%20who%20asked%20Mike%20to%20work%20with%20you%20on%20this.%20Mike%20is%20closest%20to%20these%20types%20of%20issues%20some%20customers%20have%2C%20and%20he's%20going%20to%20be%20the%20best%20source%20to%20get%20your%20specific%20issues%20addressed.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-336339%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-336339%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F100613%22%20target%3D%22_blank%22%3E%40sweetbeach6436%3C%2FA%3E%20-%20If%20you%20reach%20out%20to%20our%20team%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%2C%20any%20of%20our%20agents%20can%20check%20on%20the%20status%20of%20your%20order.%20If%20there%20are%20any%20issues%2C%20our%20team%20can%20address%20them%20with%20you%20individually.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-336362%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-336362%22%20slang%3D%22en-US%22%3EHi%20Jeff%20thank%20you%20so%20much%20for%20reaching%20out.%20Mike%20did%20not%20leave%20contact%20information%20for%20me%20to%20be%20able%20to%20get%20back%20to%20him.%20I%20just%20wanted%20to%20explain%20the%20issue%20so%20he%20can%20help.%20I%20can%20send%20screenshots%20etc%20whatever%20needed%20to%20help%20you%20help%20me.%20All%20things%20aside%20I%20am%20a%20GoPro%20fan.%20Just%20trying%20to%20get%20some%20accesories.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-336518%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-336518%22%20slang%3D%22en-US%22%3E%3CP%3EWow%2C%20I%20called%20them%20three%20times.%20Each%20time%2C%20they%20gave%20me%20different%20answers%20and%20they%20all%20said%20that%20they%20will%20ship%20my%20item%20within%20the%20day%20and%20the%20issue%20was%20fixed.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20got%20nothing%20up%20to%20now.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-336631%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-336631%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F99065%22%20target%3D%22_blank%22%3E%40futureal%3C%2FA%3E%20-%20I'll%20send%20a%20note%20to%20Mike%20to%20reach%20back%20out.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-339700%22%20slang%3D%22es-ES%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-339700%22%20slang%3D%22es-ES%22%3E%3CP%3EI'm%20having%20the%20same%20problem!%20I%20have%20dealt%20with%203%20different%20cards%2C%20from%20different%20banks%20..%20and%20nothing.%20The%20worst%20thing%20is%20that%20when%20he%20presents%20an%20error%2C%20he%20DOES%20NOT%20SAY%20ANY%20DETAIL%20OF%20WHY%20HE%20IS%20GIVING%20THAT%20ERROR%20!!!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-339725%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-339725%22%20slang%3D%22en-US%22%3E%3CP%3ESorry%20to%20hear%20about%20the%20trouble%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F101632%22%20target%3D%22_blank%22%3E%40josed11817%3C%2FA%3E.%20If%20you%20ran%20across%20into%20some%20issues%20with%20your%20order%2C%20you'll%20be%20able%20to%20resubmit%20your%20order%20online%20through%26nbsp%3Bshop.gopro.com%2C%20however%20before%20you%20do%20so%2C%20please%20ensure%20that%20your%20billing%20information%20is%20accurate%20with%20your%20bank%20or%20you%20may%20want%20to%20try%20using%20a%20different%20card.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CBR%20%2F%3E%20Alternatively%2C%20you%20can%20contact%26nbsp%3Bour%20Support%20team%20for%20further%20assistance.%20You%20may%20reach%20them%20by%20phone%20or%20chat.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-356270%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-356270%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20placed%202%20orders%20in%20the%20last%20week%2C%20neither%20order%20can%20be%20seen%20by%20GoPro%2C%20my%20credit%20card%20was%20charged.%20I%20keep%20calling%20them%2C%20and%20they%20are%20not%20giving%20me%20any%20information.%20They%20promissed%20to%20send%20me%20an%20email%20saying%20that%20they%20will%20give%20me%20a%20discount%20if%20I%20don't%20cancel.%20They%20failed%20to%20send%20me%20the%20email.%20Today%20spoke%20to%20them%20again%2C%20I%20asked%20them%20to%20email%20me%20immediately%20to%20confirm%20what%20are%20the%20next%20steps.%20Again%20did%20not%20receive%20an%20email.%20I%20am%20now%20seeking%20a%20full%20refund.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAlso%20had%20problems%20signing%20up%20for%20GoPro%20Plus%2C%20the%20pre-authorization%20went%20through%20to%20my%20credit%20card%20every%20time.%20Despite%20that%20the%20website%20show'd%20an%20error.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAre%20the%20products%20as%20bad%20as%20the%20website%3F%20Right%20now%20considering%20buying%20an%20alternative%20product.%20This%20whole%20experience%20has%20been%20super%20disappointing.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-356402%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-356402%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F106845%22%20target%3D%22_blank%22%3E%40alexgrainger%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWe're%20sorry%20for%20any%20troubles%20caused.%3C%2FP%3E%0A%0A%3CP%3EPlease%20continue%20working%20with%20our%20Support%20Team%20regarding%20your%20case.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-356770%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-356770%22%20slang%3D%22en-US%22%3E%3CP%3EHi.%20The%20supply%20chain%20and%20logistics%20problems%20is%20now%20a%20massive%20cockup%20at%20GoPro.%20I%20placed%20an%20order%20from%20the%20UK%20on%20June%2014%2C%20selecting%20express%20delivering.%20When%20I%20got%20the%20email%20confirming%20the%20order%20I%20noticed%20the%20system%20had%20automatically%20-%20and%20sneakily%2C%20changed%20it%20to%202-3%20standard%20delivery.%20When%20I%20called%20customer%20service%20the%20assistant%20could%20not%20even%20find%20the%20order%20in%20the%20system%2C%20which%20I%20found%20concerning.%20Ten%20days%20afterwards%20I%20was%20still%20awaiting%20for%20the%20delivery%20so%20I%20had%20a%20chat%20with%20the%20GoPro%20chat%20bot%20which%20was%20a%20total%20fiasco.%20This%20customer%20service%20rep%20wrote%20that%20GoPro%20was%20having%20problems%20with%20the%20shipping%20company.%20I%20told%20them%20that%20this%20was%20why%20beyond%20any%20delivery%20times%20and%20it%20they%20could%20find%20exactly%20if%20this%20was%20a%20stock%20problem%20or%20really%20a%20shipping%20problem.%20The%20issue%20apparently%20was%20not%20being%20able%20to%20even%20see%20where%20my%20order%20and%20the%20products%20where.%20I%20waited%20more%20days%20and%20eventually%20found%20a%20telephone%20number%20for%20UK%20customer%20care.%20The%20problem%20still%20persisted%20and%20this%20time%20I%20asked%20for%20the%20order%20to%20be%20cancelled.%20I%20was%20told%20that%20I%20would%20received%20a%20cancellation%20email%20confirming%20in%2024%20hours%20(not%20even%20automatically!).%20I%20never%20received%20it.%20When%20I%20called%20again%20my%20order%20was%20still%20active%20in%20the%20system%20and%20I%20was%20told%20again%20that%20the%20problem%20was%20with%20the%20shipping%20company.%20Which%20logistic%20partners%20is%20GoPro%20using%3F%20I%20do%20not%20think%20it%20is%20a%20logistics%20problem%20but%20GoPro%20itself.%20UPS%20and%20DHL%20work%20like%20a%20charm%20for%20everyone%20and%20Amazon%20used%20the%20postal%20service%20in%20the%20UK%20and%20not%20a%20failed%20delivering%20in%2020%20years%20of%20operations.%20I%20have%20now%20requested%20again%20for%20the%20order%20to%20be%20cancelled%20and%20the%20funds%20returned.%20If%20GoPro%20has%20these%20kind%20of%20issues%20they%20should%20not%20take%20new%20orders.%20It%20is%20really%20verging%20on%20the%20illegal%2C%20taking%20payment%20for%20products%20that%20they%20have%20not%20idea%20if%20they%20can%20be%20shipped%20and%20delivered.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-356823%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-356823%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F106971%22%20target%3D%22_blank%22%3E%40imru00338%3C%2FA%3E%2C%20Sorry%20to%20hear%20about%20the%20trouble%20and%20for%20any%20inconvenience%20this%20may%20have%20caused%20you.%26nbsp%3BRest%20assured%2C%20we're%20working%20deliberately%20to%20get%20the%20issue%20resolved.%26nbsp%3BYou%20should%20be%20receiving%20an%20email%20once%20the%20order%20is%20updated.%20For%20reference%2C%20can%20I%20have%20your%20Sales%20Order%20number%20that%20I%20can%20check%3F%20Your%20time%20and%20patience%20are%20very%20much%20appreciated.%3CBR%20%2F%3E%20%3CBR%20%2F%3E%20Kind%20Regards%2C%20Ann%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-371780%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-371780%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20having%20the%20same%20bad%20issues.%26nbsp%3B%20I%20ordered%20my%20go%20pro%20on%20Sunday%204th%20August%2C%20thinking%20I%20would%20get%20my%20GoPro%20by%20Wednesday%2FThursday.%26nbsp%3B%20Its%20now%20the%207th%20August%20and%20I%20have%20had%20no%20notification%20to%20say%20its%20shipped.%26nbsp%3B%20I've%20called%20GoPro%20a%20few%20times%20and%20they%20tell%20me%20a%20different%20thing%20every%20time.%26nbsp%3B%20Firstly%20they%20told%20me%20that%20they%20are%20basically%20doing%20an%20'inventory%20check'%2C%20then%20they%20are%20telling%20me%20that%20it%20can%20take%20a%20few%20days%20to%20verify%20my%20payment.%26nbsp%3B%20I%20told%20the%20person%20on%20the%20phone%20that%20no%20company%20has%20to%20verify%20any%20payment%20I%20have%20made%20and%20its%20usually%20instant!%26nbsp%3B%20I%20asked%20them%20then%20to%20give%20me%20a%20date%20it%20will%20be%20shipped%20by%20and%20they%20couldn't%20give%20me%20an%20answer.%26nbsp%3B%20In%20the%20end%20I%20was%20given%20a%20tracking%20number%20as%20apparently%20the%20person%20on%20the%20phone%20had%20just%20been%20told%20its%20ready%20to%20be%20shipped%20(sounded%20a%20bit%20strange%20to%20me)%20and%20now%20I%20can't%20see%20where%20this%20tracking%20number%20can%20be%20used%20(I%20have%20tracked%20using%20my%20order%20number%20but%20this%20is%20an%20entirely%20different%20number).%26nbsp%3B%20Sort%20it%20out%20GoPro%20as%20this%20is%20absolountely%20terrible%20customer%20service!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-371854%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-371854%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F112412%22%20target%3D%22_blank%22%3E%40deftwave866%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20for%20any%20troubles%20caused.%3C%2FP%3E%0A%0A%3CP%3EWe'd%20like%20to%20see%20how%20we%20can%20help%20you.%3C%2FP%3E%0A%0A%3CP%3EIs%20there%20a%20case%20or%20an%20order%20number%20we%20can%20reference%20to%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-371909%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-371909%22%20slang%3D%22en-US%22%3EHi%2C%20my%20order%20number%20is%20MP-03586215%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-372220%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-372220%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F112412%22%20target%3D%22_blank%22%3E%40deftwave866%3C%2FA%3E%2C%20I%20sent%20you%20a%20private%20message%20with%20the%20order%20details.%20Please%20check%20your%20inbox.%20Thanks!%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-381143%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-381143%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20case%20with%20me%20too.%20I%20even%20raised%20a%20case%20with%20GoPro%20customer%20care.%20The%20case%20is%20pending%20for%204%20months%20now.%20No%20resolution%20yet.%20Wonderful%20technical%20support%20team..%20cannot%20fix%20an%20issue%20on%20their%20website%20for%204%20months...%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-381151%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-381151%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20case%20with%20me%20too.%20I%20even%20raised%20a%20case%20with%20GoPro%20customer%20care.%20The%20case%20is%20pending%20for%204%20months%20now.%20No%20resolution%20yet.%20I%20cannot%20place%20any%20order%20on%20their%20website%20since%20May%202019.%20As%20soon%20as%20I%20click%20the%20button%20to%20place%20the%20order%2C%20page%20refreshes%20again.%20Even%20I%20retype%20my%20billing%2C%20shipping%20address%20details%20again%2C%20the%20same%20thing%20repeats.%20Initially%20the%20support%20team%20was%20saying%20that%20it%20may%20be%20due%20to%20my%20browser.%20I%20tries%20multiple%20browsers%2C%20machines%2C%20tablets%2C%20phones%20to%20place%20an%20order%20from%20GoPro%20website.%20No%20luck.%20Wonderful%20technical%20support%20team..%20cannot%20fix%20an%20issue%20on%20their%20website%20for%204%20months...%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-381152%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-381152%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F115672%22%20target%3D%22_blank%22%3E%40abhilashsaif%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3ENot%20the%20same%20case%20as%20others%20have%20posted.%26nbsp%3B%20Your%20issue%20seems%20to%20be%20with%20the%20process%20of%20making%20an%20order.%26nbsp%3B%20The%20other%20issues%20are%20related%20to%20people%20placing%20orders%20and%20not%20receiving%20their%20items%20on%20the%20expected%20date.%26nbsp%3B%20While%20GoPro%20uses%202-day%20shipping%2C%20this%20does%20not%20include%20processing%20times%20(which%20often%20takes%20a%20few%20days%20and%20is%20only%20during%20normal%20business%20hours).%26nbsp%3B%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F115672%22%20target%3D%22_blank%22%3E%40abhilashsaif%3C%2FA%3E%26nbsp%3BI%20have%20ordered%2C%20and%20received%2C%20multiple%20items%20several%20times%20during%20the%20past%20four%20months%20from%20the%20gopro.com%20website.%26nbsp%3B%20There%20is%20obviously%20an%20issue%20with%20ordering%20from%20your%20location%20or%20web%20server%2C%20but%20the%20gopro.com%20website%20works%20just%20fine%20for%20most%20people%20(including%20myself).%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-381154%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-381154%22%20slang%3D%22en-US%22%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F115672%22%20target%3D%22_blank%22%3E%40abhilashsaif%3C%2FA%3E%20is%20correct.%20Most%20of%20these%20issues%20reported%20(including%20mine)%20had%20nothing%20to%20do%20with%20delivery.%20It%20had%20to%20do%20with%20the%20total%20failure%20in%20being%20able%20to%20process%20the%20order.%20Same%20experience.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-381168%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-381168%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F50196%22%20target%3D%22_blank%22%3E%40grayriver61176%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3ENo%2C%20your%20reported%20issues%20has%20nothing%20to%20do%20with%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F115672%22%20target%3D%22_blank%22%3E%40abhilashsaif%3C%2FA%3E%26nbsp%3Breporting%2C%20%22%26nbsp%3BI%20cannot%20place%20any%20order%20on%20their%20website%20since%20May%202019.%20As%20soon%20as%20I%20click%20the%20button%20to%20place%20the%20order%2C%20page%20refreshes%20again.%22%26nbsp%3B%20You%2C%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F50196%22%20target%3D%22_blank%22%3E%40grayriver61176%3C%2FA%3E%26nbsp%3B%2C%20are%20having%20billing%20verification%20issues.%26nbsp%3B%20This%20is%20also%20not%20the%20same%20as%20most%20of%20the%20reported%20issues%20in%20this%20post%2C%20however%2C%20it's%20also%20not%20the%20same%20thing%20that%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F115672%22%20target%3D%22_blank%22%3E%40abhilashsaif%3C%2FA%3E%26nbsp%3Bis%20reporting.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-381169%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-381169%22%20slang%3D%22en-US%22%3ENearly%2020%25%20of%20all%20GoPro%20revenue%20sales%20comes%20from%20gopro.comLiterally%20hundreds%20of%20thousands%20of%20items%20are%20processed%20through%20the%20gopro.com%20website%20every%20quarter.%20Considering%20this%2C%20the%20very%20few%20complaints%20listed%20here%20is%20relatively%20minuscule.%20I%20understand%20the%20personal%20frustration%2C%20and%20I'm%20sorry%20to%20hear%20that%20you%20are%20having%20issues%2C%20but%20just%20because%20you%2C%20and%20a%20few%20others%2C%20are%20having%20problems%2C%20don't%20mistakenly%20think%20that%20this%20is%20an%20intrinsically%20systemic%20problem.%20It's%20not.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-381170%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-381170%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20been%20having%20the%20same%20problem%20for%20months%20I%20have%20escalated%20to%20management%20through%20LinkedIn.%20GoPro%20filipino%20support%20keeps%20sending%20%22rest%20assured%22%20crap%20emails%20and%20have%20still%20not%20fixed%20their%20shopping%20cart.%20I%20am%20a%20GoPro%20Plus%20member%20and%20cannot%20place%20an%20order%20to%20take%20advantage%20of%20the%20discount.%20I%20am%20discussing%20legal%20options%20due%20to%20deceptive%20advertising%20of%20the%20GoPro%20Plus%20program%20and%20then%20not%20letting%20me%20place%20the%20order%20and%20take%20advantage%20of%20the%20discount%20advertised%20to%20the%20members.%20However%20they%20have%20no%20problem%20billing%20me%20for%20the%20subscription.%20Judge%20will%20decide.%20see%20you%20in%20court%20GoPro.%20%242000%20for%20a%20attorney%20to%20go%20to%20a%20hearing%2C%20is%20more%20expensive%20than%20just%20fixing%20the%20issue.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-381179%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-381179%22%20slang%3D%22en-US%22%3EYou%20are%20aware%20that%20you%20can%20place%20orders%20by%20phone%2C%20correct%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-381260%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-381260%22%20slang%3D%22en-US%22%3EDaniel%20obviously%20your%20statements%20on%20this%20biardmake%20you%20look%20like%20the%20most%20arrogant%20ass.%20Hope%20and%20pray%20you%20are%20no%20GoPro%20employee.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-381277%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-381277%22%20slang%3D%22en-US%22%3E%3CP%3ENo%20worries%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F99065%22%20target%3D%22_blank%22%3E%40futureal%3C%2FA%3E%20you%20can%20get%20off%20your%20knees%20and%20unclasp%20your%20hands.%26nbsp%3B%20I%20am%20not%20a%20GoPro%20employee%20or%20affiliated%20with%20them%20in%20any%20way%20other%20than%20my%20participation%20here%20on%20the%20support%20forum.%26nbsp%3B%20Thank%20you%20for%20best%20wishes%20and%20prayers%3B%20however%2C%20you%20can%20save%20them%20for%20yourself.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-381297%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-381297%22%20slang%3D%22en-US%22%3E%3CP%3EGet%20a%20**bleep**%20out%20of%20here%20Daniel%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-381305%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-381305%22%20slang%3D%22en-US%22%3ESuch%20language.%20Sad.%20Pretty%20telling%20as%20to%20why%20you%20are%20having%20difficulty%20conducting%20productive%20and%20civil%20communications%20with%20GoPro.%20I'm%20sorry%20that%20you%20are%20one%20of%20the%20very%20few%20people%20to%20have%20an%20issue%20ordering%20from%20the%20website.%20Considering%20the%20hundreds%20of%20thousands%20of%20successful%20orders%2C%20perhaps%20a%20deep%20breath%20and%20an%20introspective%20review%20might%20work%20better%20for%20you.%20Good%20luck!%20%F0%9F%98%81%F0%9F%91%8D%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-381307%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-381307%22%20slang%3D%22en-US%22%3EThanks!%20Best%20wishes%20to%20you%20as%20well.%20%F0%9F%98%89%F0%9F%91%8D%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-381306%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-381306%22%20slang%3D%22en-US%22%3E%3CP%3EYou%20are%20judging%20according%20to%20your%20own%20merits.%20Good%20luck%20with%20your%20sad%20life.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-381308%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-381308%22%20slang%3D%22en-US%22%3E%3CP%3EI%20dont%20think%20you%20understand%20what%20that%20means%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-381328%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-381328%22%20slang%3D%22en-US%22%3EI%20was%20thinking%20the%20same%20thing.%20For%20someone%20who%20doesn%E2%80%99t%20work%20for%20or%20affiliated%20with%20GoPro%20seem%20to%20invested%20a%20lot%20of%20time%20on%20this%20thread%20as%20if%20he%20is%20part%20of%20the%20company.%20Just%20because%20a%20small%20group%20of%20people%20from%20different%20states%2Fcountries%20are%20having%20issues%20that%20doesn%E2%80%99t%20mean%20the%20issue%20doesn%E2%80%99t%20exist.%20And%20who%20knows%20if%20they%20were%20all%20reported.%20Suggesting%20people%20to%20order%20via%20phone%20call%20or%20go%20to%20the%20store%20is%20just%20flat%20out%20arrogant%20and%20not%20helpful%2C%20of%20course%20a%20customer%20would%20do%20that%20if%20he%2Fshe%20absolutely%20needs%20the%20products%2C%20have%20time%2C%20or%20even%20capable%20of%20doing%20so.%20I%20love%20GoPro%20and%20just%20like%20any%20other%20companies%2Fbrands%20that%20I%20like%20I%20rather%20buy%20directly%20from%20the%20source.%20The%20way%20you%20respond%20to%20this%20thread%2C%20Daniel%2C%20is%20starting%20to%20make%20GoPro%20looks%20bad%2C%20have%20some%20empathy%20towards%20the%20community.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-381354%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-381354%22%20slang%3D%22en-US%22%3EFirst%2C%20I'm%20not%20saying%20that%20some%20people%20don't%20have%20issues.%20I'm%20certain%20GoPro%20doesn't%20want%20that%2C%20as%20obviously%20they%20do%20want%20people%20to%20be%20able%20to%20purchase%20their%20items.%20However%2C%20look%20at%20the%20title%20of%20this%20post.%20It's%20ridiculous%20and%20misleading%20(not%20to%20mention%20the%20over%20use%20of%20Caps).%20Furthermore%2C%20this%20post%20was%20created%20regarding%20one%20members%20specific%20issue.%20It%20has%20sense%20been%20highjacked%20by%20others%20chiming%20in%20to%20state%20that%20they%20have%20the%20same%20problem%2C%20when%20in%20fact%20many%20are%20very%20different%20and%20unique.However%2C%20if%20people%20want%20to%20come%20here%20and%20rant%20and%20make%20threats%20of%20suing%20GoPro%20and%2For%20create%20uneasiness%20for%20others%20regarding%20ordering%20from%20the%20GoPro.com%20website%2C%20so%20be%20it.%20I%20haven't%20told%20one%20person%20that%20they%20can't%2C%20or%20even%20shouldn't%2C%20do%20so%20(even%20though%20I%20think%20some%20of%20the%20comments%20are%20impetulant%20and%20misleading).%20But%2C%20just%20as%20they%2C%20including%20you%2C%20have%20a%20right%20to%20post%20your%20thoughts%20about%20GoPro%20and%20even%20myself%2C%20I%20too%20have%20the%20right%20to%20post%20my%20opinions.Again%2C%20I%20mentioned%20earlier%20that%20I%20have%20made%20several%20orders%20over%20the%20past%20few%20months%20without%20issues%20from%20the%20GoPro%20website.%20I%20share%20this%20because%20it's%20important%20to%20provide%20clarity%20that%20this%20is%20not%20a%20universal%20issue.I%20mention%20the%20number%20of%20sales%20that%20are%20conducted%20(taken%20from%20GoPro%20quarterly%20reports)%20to%20emphasize%20that%20these%20are%20clearly%20not%20normal%20occurrences.I%20offer%20the%20solution%20of%20calling%20to%20place%20an%20order%20because%20the%20member%2C%20appearing%20very%20distraught%2C%20was%20talking%20about%20lawsuits%20against%20GoPro%20because%20they%20couldn't%20get%20their%20GoPro%20plus%20discount%20on%20accessories.%20As%20this%20is%20certain%20to%20fail%20and%2C%20as%20per%20the%20member%2C%20will%20ultimately%20cost%20the%20member%20thousands%20in%20court%20fees%2C%20I%20offered%20the%20reminder%20that%20phone%20orders%20are%20possible.%20GoPro%20Plus%20membership%20does%20not%20stipulate%20that%20orders%20must%20be%20placed%20over%20the%20web.%20Since%20GoPro%20does%20provide%20more%20than%20one%20avenue%20for%20obtaining%20the%20membership%20discount%2C%20wasting%20money%20on%20a%20lawsuit%20would%20be%20a%20shame.As%20far%20as%20my%20responses%20to%20childish%20and%20profane%20comments%2C%20I%20actually%20think%20I%20was%20being%20petty%20nice%20about%20it.%20%E2%98%BA%EF%B8%8F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-381366%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-381366%22%20slang%3D%22en-US%22%3EVoice%20to%20text...%20Sorry%20about%20some%20of%20the%20spelling%20choices%20%F0%9F%98%89%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-381367%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-381367%22%20slang%3D%22en-US%22%3EOh%2C%20and%20the%20idea%20that%20my%20comments%20in%20response%20to%20rants%20criticizing%2C%20attacking%2C%20and%20misleading%20others%20is%20somehow%20making%20GoPro%20look%20bad%20is%20silly.Again%2C%20I%20don't%20work%20for%20our%20have%20any%20affiliation%20with%20GoPro.%20However%2C%20by%20your%20logic%2C%20if%20I%20were%20to%20slander%20someone%20you%20know%20and%20started%20telling%20others%20that%20they%20shouldn't%20associate%20with%20that%20person%20based%20on%20my%20one%20experience%20with%20them%3B%20it%20would%20be%20You%20that%20would%20make%20them%20look%20bad%20if%20You%20offered%20a%20different%20perspective%20or%20defense%20of%20that%20person.%20Right.%20Makes%20sense.%20Sorry%20to%20do%20easily%20sway%20you.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-381382%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-381382%22%20slang%3D%22en-US%22%3E%3CP%3Edanielr15%20definitely%20seems%20someone%20iassociated%20with%20GoPro%20company.%20The%20way%20he%20is%20providing%20justifications%20and%20supporting%20GoPro%20clearly%20matches%20with%20the%20reponses%20that%20I%20got%20when%20I%20was%20chatting%20with%20GoPro%20support%20team%20on%20my%20issue.%20Anyways%2C%20whether%20danielr15%20being%20a%20GoPro%20employee%20or%20not%20is%20not%20my%20concern.%20My%20concern%20is%20regarding%20GoPro%20cheating%20their%20subscribers%20by%20not%20fixing%20the%20issue%20but%20continue%20to%20charge%20them%20subscription%20fees.%20They%20have%20also%20removed%20the%20option%20to%20buy%20products%20over%20phone.%20The%20only%20way%20to%20buy%20accessories%20from%20goPro%20is%20now%20thru%20online.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EBased%20on%20google%20results%2C%20I%20see%20that%20I%20am%20not%20the%20only%20one%20who%20is%20facing%20this%20issue.%20People%20across%20the%20globe%20are%20facing%20the%20issue.%20Mine%20started%20in%20May%202019%20and%20is%20not%20yet%20resolved.%20Which%20clearly%20tells%20that%20either%20GoPro%20has%20an%20incompetent%20or%20non%20existent%20technical%20team%20who%20cannot%20fix%20a%20technical%20error%20on%20their%20website%20even%20after%204%20months%2C%20or%20GoPro%20themselves%20are%20playing%20a%20dirty%20bait%20and%20switch%20game%20here%2C%20for%20recouping%20part%20of%20the%20money%20by%20charging%20customers%20for%20the%20discount%20they%20offered%20thru%20their%20subscription%20program%20and%20suspending%20the%20sales.%20Or%20the%20issue%20could%20be%20so%20widespread%20that%20the%20GoPro%20team%20cannot%20address%20even%20after%204%20months.%20What%20ever%20it%20is..%20this%20isn't%20what%20I%20was%20expecting%20from%20GoPro.%26nbsp%3B%20Now%20I%20will%20look%20for%20other%20alternatives%20in%20future%20instead%20of%20GoPro%20camera.%20How%20can%20I%20trust%20this%20company%20when%20it%20comes%20to%20their%20warranty%20support%2C%20if%20they%20cannot%20fix%20a%20simple%20issue%20on%20their%20website%20even%20after%204%20months....%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-381387%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-381387%22%20slang%3D%22en-US%22%3EGopro%20phone%20support%20is%20just%20sad%2C%20have%20no%20authority%20to%20do%20anything%2C%20suggesting%20to%20buy%20elswhere%2C%20yeah%20how%20about%20i%20take%20my%20business%20to%20DJI%2C%20gopro%20stock%20is%20tanking%20%2C%20its%20clear%20why%2C%20when%20you%20have%20employee%20taking%20on%20customers%20on%20their%20own%20board%20and%20being%20an%20ass.%20So%20childish%20he%20wont%20stop%20bull**bleep**ting%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-381482%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-381482%22%20slang%3D%22en-US%22%3ETruly%20you%20have%20a%20dizzying%20intellect.1)%20I%20sound%20like%20a%20GoPro%20employee%3FLOL%2C%20GoPro%20employees%20are%20some%20of%20the%20most%20positive%20and%20upbeat%20people%20I've%20ever%20dealt%20with.%20Yes%2C%20I%20may%20(or%20may%20not)%20being%20saying%20things%20they%20won't%20(or%20can't)%2C%20but%20I%20certainly%20don't%20sound%20like%20a%20GoPro%20rep.%20Pretty%20sure%20I%20never%20told%20anyone%20to%2C%20%22stay%20stoked!%22%F0%9F%98%822)%20It's%20all%20a%20bait%20and%20switch.Yes%2C%20I%20think%20you've%20figured%20it%20out.%20GoPro%20all%20started%20on%20a%20dream%20Nick%20had%20while%20surfing%20in%20Australia.%20%22I'll%20make%20a%20worldwide%20brand%20selling%20Action%20cameras%20and%20then%20after%20years%20of%20business%20I'll%20offer%20a%20cheap%20membership%20with%20the%20promise%20of%20discounted%20accessories%2C%20camera%20replacements%2C%20and%20cloud%20service.%20Although%20this%20will%20only%20represent%20a%20small%20fraction%20of%20the%20company%20income%2C%20I'll%20block%20the%20highest%20revenue%20channel%20by%20making%20the%20online%20store%20unaccessible!%20Muh%20Ha%20Ha!%22%20%F0%9F%98%82%F0%9F%98%86Yes%2C%20the%20old%20classic%20bait%20and%20switch%20to%20make%20LESS%20money.3)%20GoPro%20has%20planted%20an%20obnoxious%20employee%20in%20the%20member%20to%20member%20support%20community%20to%2C%20%22take%20on%20customers%22.Yeah%2C%20again%2C%20you've%20clearly%20figured%20it%20out.%20This%20whole%20action%20camera%20thing%20is%20all%20just%20an%20elaborate%20scheme%20to%20create%20a%20member%20to%20member%20support%20community%20for%20a%20cathartic%20outlet%20for%20one%20person%20(me)%20to%20be%20able%20to%20point%20out%20your%20ridiculous%20claims.4)%20I'm%20the%20one%20being%20childish%20and%20%22bull%20**beep**ting%22.The%20day%20you%20stop%20throwing%20temper%20tantrums%2C%20insults%2C%20and%20profanity%20will%20be%20the%20day%20you%20can%20stands%20on%20that%20high%20ground.%20Until%20then%2C%20try%20a%20deep%20breath%20and%20a%20look%20in%20the%20mirror.Anyway%2C%20best%20of%20luck%20to%20you%20both.%20Again%2C%20as%20I've%20said%20in%20the%20past%2C%20sorry%20to%20hear%20you're%20having%20issues.%20Hope%20you%20get%20it%20worked%20out.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-381534%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-381534%22%20slang%3D%22en-US%22%3EOK%2C%20so%20I%20started%20a%20chat%20with%20a%20GoPro%20rep%20and%20apparently%20it%20is%20true%20that%20they%20are%20no%20longer%20taking%20phone%20orders.%20While%20these%20appear%20to%20be%20isolated%20individual%20issues%2C%20I%20was%20incorrect%20when%20I%20suggested%20placing%20the%20orders%20by%20phone.%20You%20should%20continue%20to%20work%20with%20GoPro%20to%20rectify%20the%20issue.%20You%20can%20always%20reach%20out%20to%20them%20via%20chat%20or%20call%20here%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUsAs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUsAs%3C%2FA%3E%20far%20as%20my%20other%20comments%2C%20I%20stand%20by%20them%20%3A)%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-409192%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-409192%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%20same%20problem!!!%3C%2FP%3E%3CP%3ESaturday%2019%20October%20I%20buy%20the%20gopro%20hero%208%20and%20the%20new%20battery%20with%20his%20charger%20using%20the%20bonus%20code%20you%20gave%20it%20to%20me%20during%20the%20chat%3B%20my%20bank%20authorize%20the%20transaction%20but%20something%20goes%20wrong%20in%20step%203%20after%20the%20payment%20(confirmation%20page)%20and%20I%20have%20not%20receive%20any%20mail%20or%20something.%20When%20I%20try%20to%20search%20for%20my%20order%2C%20I%20receive%20%E2%80%9CNo%20Orders%20Found%E2%80%9D.%20I%20cannot%20tell%20you%20my%20order%20number%20because%20I%20don't%20receive%20any%20mail.%20What%20can%20i%20do%3F%20I%E2%80%99m%20Matteo%20Peroni%2C%20my%20email%20is%3A%20matteo.peroni89%40gmail.com%20and%20my%20postal%20code%20is%2025125%20(Brescia)%20-%20Italy.%20Do%20you%20need%20some%20other%20informations%20like%20address%20or%20telephone%20number%3F%20Please%20tell%20me%20what%20to%20do%20because%20I'm%20spending%20a%20terrible%20weekend%20thinking%20about%20this%20bad%20transaction.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%20%3A(%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMatteo%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-409255%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-409255%22%20slang%3D%22en-US%22%3EOP.%20Yup%20my%20preorder%20was%20processed%20by%20ModusLink%20BV.I%20suspect%20they%20are%20the%20ones%20who%20are%20to%20blame.%20I%20hope%20GoPro%20change%20payment%20systems%20after%20this%20debacle%2C%20I%20doubt%20it.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-409458%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-409458%22%20slang%3D%22en-US%22%3E%3CP%3Emore%20likely%20gopro%20will%20blame%20you%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-409479%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-409479%22%20slang%3D%22en-US%22%3E%3CP%3ECASE%20%2307126689%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESee%20Chat%20person%20who%20I%20sent%20this%20link%20to%2C%20I%20told%20you%20and%20the%20previous%208%20other%20chat%20persons%20I%20have%20had%20to%20chat%20with%20on%20a%20daily%20bases%20now%20THAT%20YOUR%20WEBSITE%20is%20the%20issue%2C%26nbsp%3B%20it%20is%20not%20on%20my%20end.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhy%20is%20it%20so%20difficult%20to%20buy%20the%20camera%2C%20you're%20tech%20company%2C%20you%20should%20not%20be%20having%20this%20problems%2C%20much%20less%20having%20this%20problems%20going%20on%20for%20a%20year%20now.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-409532%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-409532%22%20slang%3D%22en-US%22%3EYou%20are%20on%20a%20member%20to%20member%20community%20forum.%20Feel%20free%20to%20express%20your%20frustrations%2C%20but%20please%20stop%20saying%20%22your%22%20%22you're%22%20%22you%22%20when%20talking%20about%20GoPro.%20We%2C%20the%20community%2C%20have%20nothing%20to%20do%20with%20it.%20If%20you're%20hoping%20to%20communicate%20with%20GoPro%2C%20try%20using%20the%20feedback%20page%20and%2For%20continue%20to%20speak%20with%20the%20GoPro%20Support%20Team%20via%20chat.Feedback%3A%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fen%2Fus%2Ffeedback%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fen%2Fus%2Ffeedback%3C%2FA%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-409722%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-409722%22%20slang%3D%22en-US%22%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3E%40danielr15%26nbsp%3Bwrote%3AYou%20are%20on%20a%20member%20to%20member%20community%20forum.%20Feel%20free%20to%20express%20your%20frustrations%2C%20but%20please%20stop%20saying%20%22your%22%20%22you're%22%20%22you%22%20when%20talking%20about%20GoPro.%20We%2C%20the%20community%2C%20have%20nothing%20to%20do%20with%20it.%20If%20you're%20hoping%20to%20communicate%20with%20GoPro%2C%20try%20using%20the%20feedback%20page%20and%2For%20continue%20to%20speak%20with%20the%20GoPro%20Support%20Team%20via%20chat.Feedback%3A%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fen%2Fus%2Ffeedback%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fen%2Fus%2Ffeedback%3C%2FA%3E%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CP%3EIn%20my%20post%2C%20I%20am%20directly%20speaking%20to%20the%20Gorpo%20Support%20Team.%26nbsp%3B%20I%20start%20of%20my%20post%20with%20%22See%20Chat%20person%20who%20I%20sent%20this%20link%20to%22.%26nbsp%3B%26nbsp%3B%26nbsp%3B%20So%20all%20my%20uses%20of%20%22your%22%2C%20%22you're%22%2C%20and%20%22you%22%20are%20directed%20to%20the%20Gopro%20employee%20who%20I%20need%20to%20show%20proof%20of%20that%20the%20issue%20is%20not%20an%20isolated%20issue.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ENow%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F4335%22%20target%3D%22_blank%22%3E%40danielr15%3C%2FA%3E%20%2C%20%26nbsp%3B%20I%20see%20some%20previous%20posts%20of%20yours%2C%20as%20well%20as%20comments%20about%20you.%26nbsp%3B%20I%20see%20why%20those%20comments%20about%20you%20are%20made.%26nbsp%3B%20If%20you%20read%20my%20post%20you%20would%20have%20seen%20it%20was%20addressed%20to%20the%20Gopro%20Support%20team%20for%20them%20to%20read%2C%20but%20no%2C%20you%20just%20felt%20you%20needed%20to%20blindly%20defend%20Gopro%20again.%20(My%20uses%20of%26nbsp%3B%20%22yours%22%20and%20%22you%22%20in%20this%20paragraph%20are%26nbsp%3B%20refering%20to%20you%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F4335%22%20target%3D%22_blank%22%3E%40danielr15%3C%2FA%3E%2C%20since%20it%20appears%20you%20need%20the%20reading%20comprehension%20assistance.).%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-410231%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-410231%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F123657%22%20target%3D%22_blank%22%3E%40stevenr706%3C%2FA%3E.%20Thank%20you%20for%20the%20details%20that%20you%20provided.%20We%20have%20been%20able%20to%20verify%20that%20PayPal%20payments%20are%20accepted%20for%20regular%20orders.%20There%20is%20only%20a%20restriction%20with%20using%20them%20as%20payment%20method%20for%20pre-orders%20or%20trade%20up%20orders.%20This%20is%20due%20to%26nbsp%3Blimitations%20regarding%20pre-authorizations%20with%20PayPal.%20We%20are%20already%20looking%20into%20your%20case%20to%20see%20what%20is%20causing%20the%20trouble%20with%20ordering.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAs%20suggested%2C%20it%20would%20be%20best%20to%20continue%20working%20with%20Support%20to%20get%20this%20matter%20sorted%20out.%20Personally%2C%20I%20will%20monitor%20the%20case%20so%20I%20can%20also%20provide%20you%20updates%20as%20they%20come.%20Should%20you%20have%20further%20questions%20or%20concerns%2C%20you%20can%20send%20me%26nbsp%3Bor%20any%20of%20the%20members%20labeled%2Ftagged%20Admin%26nbsp%3Ba%20private%20message.%20We%20do%20not%20have%20access%20to%20order%20details%20but%20we%20can%20directly%20communicate%20with%20the%20Support%20team%20for%20follow%20up.%20We%20come%20to%20the%20Hub%20more%20often%2C%20though%20not%20regularly%2C%26nbsp%3B%20than%20those%20ranked%20Mod%2FGoPro.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-410234%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-410234%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F123828%22%20target%3D%22_blank%22%3E%40supertree71176%3C%2FA%3E.%20We%20see%20your%20order%20in%20the%20system.%20It%20is%20in%20pending%20status%2C%20and%20it%20should%20proceed%20as%20normal.%20Please%20check%20your%20inbox%20for%20order%20details.%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-410388%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-410388%22%20slang%3D%22en-US%22%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3E%40mariustanya%26nbsp%3Bwrote%3A%3CBR%20%2F%3E%3CP%3EHello%20%40stevenr706.%20Thank%20you%20for%20the%20details%20that%20you%20provided.%20We%20have%20been%20able%20to%20verify%20that%20PayPal%20payments%20are%20accepted%20for%20regular%20orders.%20There%20is%20only%20a%20restriction%20with%20using%20them%20as%20payment%20method%20for%20pre-orders%20or%20trade%20up%20orders.%20This%20is%20due%20to%26nbsp%3Blimitations%20regarding%20pre-authorizations%20with%20PayPal.%20We%20are%20already%20looking%20into%20your%20case%20to%20see%20what%20is%20causing%20the%20trouble%20with%20ordering.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAs%20suggested%2C%20it%20would%20be%20best%20to%20continue%20working%20with%20Support%20to%20get%20this%20matter%20sorted%20out.%20Personally%2C%20I%20will%20monitor%20the%20case%20so%20I%20can%20also%20provide%20you%20updates%20as%20they%20come.%20Should%20you%20have%20further%20questions%20or%20concerns%2C%20you%20can%20send%20me%26nbsp%3Bor%20any%20of%20the%20members%20labeled%2Ftagged%20Admin%26nbsp%3Ba%20private%20message.%20We%20do%20not%20have%20access%20to%20order%20details%20but%20we%20can%20directly%20communicate%20with%20the%20Support%20team%20for%20follow%20up.%20We%20come%20to%20the%20Hub%20more%20often%2C%20though%20not%20regularly%2C%26nbsp%3B%20than%20those%20ranked%20Mod%2FGoPro.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks!%3C%2FP%3E%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CP%3EOnce%20again%2C%20no.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EFirst%2C%20I%20know%20Paypal%20is%20not%20accept%20for%20Pre-orders%20and%20trade-ins.%20There%20is%20not%20even%20an%20option%20to%20use%20Payapl%20when%20buying%20via%20one%20of%20these%20two%20methods.%20The%20Paypal%20option%20is%20only%20avaliable%20when%20buying%20a%20camera%20without%20either%20of%20these%20methods.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20problem%20is%20that%20PayPal%20is%20not%20working%20on%20the%20Gopro%20website.%26nbsp%3B%20And%20apparently%2C%20no%20one%20at%20Gopro%20support%20is%20able%20to%20verify%20on%20their%20end%20if%20Paypal%20is%20actually%20working%20or%20not.%26nbsp%3B%20I%20have%20several%20chat%20logs%20where%20the%20Gopro%20Support%20team%20states%20they%20can%20not%20verify%20if%20Paypal%20is%20working%20on%20the%20Gopro%20website.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20problem%20is%20on%20Gopro's%20webisite%2C%20not%20Paypal.%20Paypal%20is%20working%20on%20their%20end%2C%20I%20even%20get%20the%20notification%20to%20%22Return%20To%20Merchant%20To%20Complete%20Purchase%22%2C%20but%20when%20doing%20so%2C%20Gopro%20does%20not%20proccess%20the%20order.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-120284%22%20slang%3D%22en-US%22%3EMASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-120284%22%20slang%3D%22en-US%22%3E%3CP%3ESomething%20is%20seriously%20and%20systematically%20wrong%20with%20gopro's%20technology%20when%20it%20comes%20to%20processing%20an%20order.%3C%2FP%3E%3CP%3EIf%20you%20can%20order%20your%20gopro%20ANYWHERE%20else%20(amazon%2C%20etc)%20-%20do%20it.%20It%20will%20save%20you%20so%20much%20heartache.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20ordered%20a%20large%20order%206%20days%20ago%20with%202%20day%20shipping%20and%20when%20I%20called%20to%20see%20why%20it%20hadn't%20shipped%20-%20they%20said%20they%20required%20some%20billing%20verification.%20NEVER%20had%20anyone%20contacted%20me%2C%20no%20email%2C%20no%20nothing%20over%20the%26nbsp%3Bsix%20days%20to%20communicate%20a%20delay%20or%20that%20that%20the%20conversation%20needed%20to%20happen.%20When%20I%20asked%20why%20-%20the%20customer%20service%20team%20was%20only%20able%20to%20mumble%20apologetically%20that%20they%20didn't%20now%20why%20and%20that%20that%20they%20were%20really%20busy...%20They%20even%20suggested%20I%20cancel%20the%20online%20order%20I%20had%20made%20six%20days%20earlier%20and%20go%20buy%20everything%20through%20a%20retail%20shop....!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20live%20overseas%20and%20was%20going%20to%20be%20in%20the%20US%20to%20pick%20up%20my%20shipment%20so%20I%20had%20used%20an%20overseas%20bank%20account%20-%20to%20which%20they%20wanted%20me%20at%2011%3A30pm%20to%20call%20my%20bank%20on%20friday%20night%20for%20an%20authorization%20code.%20Obviously%20nobody%20would%20be%20around%20during%20Friday%20night%20to%20do%20that.%20So%20we%20then%20CANCEL%20the%20whole%20order%20-%20open%20a%20new%20one%20and%20use%20a%20new%20one%20with%20US%20credit%20card.%20I%20go%20to%20bed%20-%206%20hours%20later%20-%20wake%20up%20with%20an%20email%20that%20says%20something%20went%20wrong%20with%20my%20order.%20What%20went%20wrong%20with%20my%20order%20was%20that%20they%20cancelled%20it%20(and%20didn't%20take%20the%20hold%20off%20my%20credit%20card).%20We're%20now%20on%20round%203.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20this%26nbsp%3Bdoesn't%26nbsp%3Bwork%20-%20I'm%20done%20with%20GoPro.%20You%20guys%20have%20absolutely%20massive%20billing%20issues%20and%20customer%20service%20issues%20in%20general.%20I%20don't%20know%20how%20you%20run%20an%20online%20business.%20From%20what%20I've%20seen%20-%20many%20other%20people%20have%20opened%20threads%20as%20they%20are%20experiencing%20the%20same%20grief.%20It's%202018.%20There%20are%20fantastic%20technologies%20for%20payment%20that%20don't%20involve%20manual%20checks%20from%20a%20billing%20department.%20Get%20with%20the%20times.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-120284%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-410671%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-410671%22%20slang%3D%22en-US%22%3E%3CP%3EI%20still%20cannot%20place%20any%20orders%20on%20GoPro.com%20I%20ve%20ordered%20my%20camera%20on%20BHPhoto.com%20instead%2C%20however%20I%20am%20a%20GoPro%20Plus%20member%20and%20I%20still%20cannot%20place%20the%20order%20on%20GoPro%20website%20and%20take%20advantage%20of%20my%20discount.%20I%20call%20it%20deseptive%20advertising%2C%20wait%20until%20GoPro%20gets%20hit%20with%20a%20lawsuit%20about%20that.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-411473%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-411473%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F99065%22%20target%3D%22_blank%22%3E%40futureal%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWhat%20mount%2Faccessory%20are%20you%20trying%20to%20order%3F%3C%2FP%3E%0A%0A%3CP%3EAre%20you%20getting%20an%20error%20message%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-411503%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-411503%22%20slang%3D%22en-US%22%3EI%20am%20trying%20to%20order%20the%20seeker%20backpack.%20When%20i%20order%20i%20get%20an%20error%20message%2C%20i%20have%20postedabout%20that%20on%20this%20board%20earlier%20in%20the%20year.%20Problem%20still%20remains%20no%20matter%20what%20credit%20card%20i%20am%20using%20or%20paypal%20or%20apple%20pay.%20Order%20gets%20shot%20down%20by%20gopro%20shopping%20cart%2C%20i%20even%20get%20emails%20from%20paypal%20asking%20to%20continue%20my%20order%20and%20emails%20from%20gopro%20site%20that%20i%20still%20have%20items%20in%20my%20cart.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-414274%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-414274%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F99065%22%20target%3D%22_blank%22%3E%40futureal%3C%2FA%3E.%20It%20would%20be%20best%20to%20get%20in%20touch%20with%20our%20Support%20team%20so%20they%20can%20take%20a%20closer%20look%20at%20your%20particular%20order%20issue.%20You%20may%20reach%20them%20through%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%26nbsp%3B%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%26nbsp%3B%3C%2FA%3E.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-414309%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-414309%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F123657%22%20target%3D%22_blank%22%3E%40stevenr706%3C%2FA%3E.%20We%20are%20not%20seeing%20any%20update%20from%20the%20Support%20team%20at%20this%20time.%20They%20should%20have%20contacted%20you%20back%20for%20an%20update.%20Are%20you%20still%20having%20issues%20ordering%20using%20PayPal%20as%20a%20payment%20method%3F%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-414329%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-414329%22%20slang%3D%22en-US%22%3E%3CP%3EDear%26nbsp%3Bmariustanya%2C%20I%20have%20news%20for%20you%20I%20have%20contacted%20your%20support%20via%20phone%20and%20email%20and%20%26nbsp%3BI%20am%20saddened%20to%20say%20they%20%26nbsp%3Bcannot%20do%20anything%20to%20help.%20They%20have%20no%20authority%20to%20do%20anything%20and%20it%20seems%20to%20me%20GoPro%20has%20no%20real%20IT%20support%2C%20by%20%22Real%20IT%20Support%22%20i%20mean%20guys%20that%20know%20exactly%20what%20and%20how%20their%20site%20runs%20and%20their%20shopping%20cart%20and%20merchant%20account%20vendor.%20There%20are%20too%20many%20layers%20at%20GoPro%20of%20people%20that%20dont%20want%20to%20do%20anything.%20They%20cant%20even%20help%20me%20place%20the%20order%20over%20the%20phone.%20They%20blame%20my%20credit%20card%20my%20computer%2C%20my%20brower%2C%20etc.%20I%20have%20no%20problem%20ordering%20items%20from%20other%20websites%20from%20%26nbsp%3BChina%20to%20Norway%20with%20any%20of%20my%20credit%20cards%20and%20my%20iMac%20computer.%20Tell%20guys%20in%20California%20office%20they%20need%20to%20fix%20their%20site%20and%20stop%20pushing%20service%20issues%20to%20Philippines%20office%20that%20has%20employees%20that%20are%20afraid%20to%20fix%20anything.%20May%20be%20customers%20like%20me%20will%20stop%20posting%20here%20about%20issue%20that%20should%20have%20been%20fixed%20very%20long%20time%20ago.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-421627%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-421627%22%20slang%3D%22en-US%22%3EDreadful%20and%20very%20frustrating.%20Ordered%2010%20Hero7s%20using%20a%20company%20card%20in%20the%20UK.%20Payment%20went%20through%20and%20I%20received%20an%20order%20number.%20I%20heard%20nothing%20for%202%20weeks%20so%20chased%20to%20be%20told%20they%20can%E2%80%99t%20tell%20me%20what%E2%80%99s%20holding%20up%20payment.%20After%20another%202%20weeks%20I%20contacted%20my%20card%20company%20who%20said%20GoPro%20had%20yet%20to%20charge%20the%20card.%20A%20whole%204%20weeks%20wasted.%20I%20placed%20the%20order%20again%20for%2010%20units%20and%20heard%20nothing%20again.%20Contacted%20their%20help%20desk%20who%20can%E2%80%99t%20help.%20I%E2%80%99m%20going%20to%20cancel%20now.%20Sort%20this%20problem%20out%20GoPro%20terrible%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-424135%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-424135%22%20slang%3D%22en-US%22%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3E%40mariustanya%26nbsp%3Bwrote%3A%3CBR%20%2F%3E%3CP%3EHello%20%40stevenr706.%20We%20are%20not%20seeing%20any%20update%20from%20the%20Support%20team%20at%20this%20time.%20They%20should%20have%20contacted%20you%20back%20for%20an%20update.%20Are%20you%20still%20having%20issues%20ordering%20using%20PayPal%20as%20a%20payment%20method%3F%26nbsp%3B%3C%2FP%3E%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CP%3EYes%2C%26nbsp%3B%20I%20am%20still%20having%20issues%2C%20so%20are%20they%20a%20lot%20of%20other%20people%2C%20several%20people%20have%20been%20posting%20the%20same%20issues%20on%20this%20forum.%26nbsp%3B%20And%20as%26nbsp%3B%20you%20were%20informed%20above%20by%20another%20person%20with%20the%20same%20issues%2C%20the%20Support%20Team%20does%20absulotely%20nothing.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-430270%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-430270%22%20slang%3D%22en-US%22%3E%3CP%3EI%20yet%20again%20hopelessly%20tried%20placing%20an%20order%20on%20GoPro.com%20just%20now%2C%20this%20is%20the%20message%20I%20get.%3C%2FP%3E%3CP%3EBasically%20I%20entered%20all%20my%20personal%20information%20including%20credit%20card%20and%20hit%20submit%20order%20and%20then%20I%20get%20kicked%20back%20to%20this%20screen.%20Oh%20by%20the%20way%2C%20GoPro%20payments%20with%20Paypal%20does%20not%20work%20on%20your%20site%20either.%20And%20when%20I%20say%20it%20does%20not%2C%20just%20Fn%20beleive%20me%20I%20have%20owned%20my%20own%20shopping%20websites%20and%20never%20seen%20anything%20like%20this.%20Its%20a%20glitch%20you%20need%20to%20fix%20yesterday!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-120292%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-120292%22%20slang%3D%22en-US%22%3E%3CP%3EI've%20had%20no%20problems%20with%20any%20orders%20from%20GoPro.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-120426%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-120426%22%20slang%3D%22en-US%22%3EJust%20placed%20an%20order%20last%20night%2C%20received%20notification%20today%20that%20it%20is%20shipping.Every%20time%20I%20have%20orderd%2C%20and%20I%20have%20ordered%20a%20lot%20of%20merchandise%2C%20the%20service%20has%20been%20prompt%20and%20without%20issue.%20The%20same%20goes%20for%20the%20Customer%20Service%20department.%20Apparently%20there%20are%20a%20few%20people%20who%20have%20had%20issues%2C%20but%20these%20are%20few%20and%20far%20between.%20That%20being%20said%2C%20I%20certainly%20understand%20the%20frustration%20one%20must%20feel%20if%20they%20are%20one%20of%20the%20unfortunate%20ones.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-442220%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-442220%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20there!Today%20I%20tried%20make%20order%20a%20lot%20of%20times%20during%20the%20day%2C%20used%20different%20payment%20methods(Apple%20Pay%2C%20Paypal%2C%20Card)%20and%20each%20time%20got%20error.Is%20it%20such%20a%20company%20policy%20to%20lure%20the%20buyer%20and%20sell%20him%20nothing%3FApparently%20I%20need%20to%20think%20about%20buying%20an%20action%20camera%20of%20another%20company%2C%20for%20example%20Sony%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-442233%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-442233%22%20slang%3D%22en-US%22%3E%3CP%3EGo%20Buy%20a%20DJI%20Osmo%20at%20%24279.00%26nbsp%3B%20and%20report%20back%2C%26nbsp%3B%20less%20%24%24%24%20less%20features%2C%20stil%20want%20to%20see%20you%20happy%20then%20going%20to%20Yi%20that%20is%20NO%20LONGER!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-442296%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-442296%22%20slang%3D%22en-US%22%3EInteresting%20comments%20and%20choice%20of%20words.%20It's%20as%20if%20people%20think%20GoPro%20doesn't%20want%20to%20sell%20products%20and%20that%20these%20issues%20are%20common.%20Well%2C%20just%20to%20clear%20it%20up%20for%20you%20all%2C%20they%20do%20care%20and%20the%20issues%20are%20not%20common.%20However%2C%20that%20being%20said%2C%20I%20can%20understand%20the%20frustration.%20Every%20case%20is%20unique%2C%20so%20there%20isn't%20one%20solution%20that%20will%20work%20for%20everybody.%20Contacting%20GoPro%20Support%20is%20a%20good%20first%20step%2C%20but%20of%20course%20they%20won't%20be%20able%20to%20solve%20everybody's%20problem.%20Technology%20is%20supposed%20to%20make%20things%20easier%20and%20faster%2C%20but%20software%20is%20software%20and%20if%20the%20company%20that%20wrote%20the%20software%20for%20GoPro's%20order%20processing%20had%20issues%2C%20it's%20not%20like%20GoPro%20can%20go%20in%20there%20and%20fix%20it%20themselves.%20I'm%20sure%20they%20are%20just%20as%20frustrated%20with%20their%20software%20vendor%20as%20you%20are%20feeling%20with%20GoPro.GoPro%20is%20most%20certainly%20not%20trying%20to%20%22lure%22%20you%20in%20only%20to%20not%20sell%20product.%20That's%20just%20a%20silly%20comment.However%2C%20there%20are%20many%20ways%20to%20purchase%20GoPro%20products%20other%20than%20through%20the%20GoPro.com%20webpage.If%20you%20are%20ordering%20on%20the%20GoPro.com%20website%20to%20get%20the%20benefits%20of%20GoPro%20Plus%2C%20and%20time%20already%20spoken%20with%20GoPro%20Support%2C%20then%20you%20might%20want%20to%20cancel%20your%20membership.%20Of%20course%2C%20there%20is%20much%20more%20to%20GoPro%20Plus%20(like%20two%20camera%20replacements%20a%20year%20and%20full%20resolution%20media%20storage)%2C%20but%20if%20you%20aren't%20getting%20enough%20value%20from%20it%2C%20cancel.%20Is%20really%20that%20simple.Again%2C%20I%20understand%20the%20frustration%2C%20but%20there%20is%20no%20need%20to%20go%20to%20another%20brand%20just%20to%20get%20an%20inferior%20camera%2C%20just%20because%20they%20can%20process%20your%20order.%20Plenty%20of%20stores%20and%20online%20options%20to%20get%20your%20GoPro%20gear.%20The%20HERO8%20really%20is%20the%20best%20action%20camera%2C%20by%20far%2C%20and%20as%20someone%20who%20uses%20the%20cameras%20(not%20a%20GoPro%20employee)%2C%20it%20saddens%20me%20to%20think%20that%20someone%20would%20resort%20to%20getting%20a%20camera%20that%20isn't%20nearly%20as%20good%20as%20the%20HERO8.%20But%2C%20your%20money%20and%20your%20decision.%20It%20doesn't%20effect%20me%20one%20way%20or%20another.%20But%20you%20really%20should%20consider%20other%20vendors%20before%20making%20the%20mistake%20of%20getting%20different%20brand.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-442298%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-442298%22%20slang%3D%22en-US%22%3E%3CP%3ESo%20I%20should%20go%20tp%20BestBuy.%26nbsp%3B%20Pay%26nbsp%3B%20the%20price.%20even%20take%20them%20up%20on%20the%20trade%20in%20if%20needed.%26nbsp%3B%20and%20the%26nbsp%3B%20Extended%20warranty%20they%20have%20as%20well.%20at%204.00%20plus%20per%20month%26nbsp%3B%20if%20need%20be%2C%20and%20if%20I%20have%20a%20problem%20I%20can%20walk%2C%20ride%20over%20and%26nbsp%3B%20simply%20hand%20in%20the%20product%20and%20when%20called.%26nbsp%3B%20%26nbsp%3BThat%20sounds%20like%20Better%20service%20then%20GoPro%2C%20wait%20it's%20the%20same%20service%20Just%20bestbuy%2C%26nbsp%3B%20%26nbsp%3BOfficial%20site%20does%20not%20mean%20better%20service%2C%26nbsp%3B%20or%20does%20it%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EYes%20go%20Elsewhere%20see%20the%20issues%26nbsp%3B%20that%20are%20just%20about%20the%20same%2C%26nbsp%3B%20I%20mention%20DJI%26nbsp%3B%20because%26nbsp%3B%20is%20Better%2C%20no%20I%20mention%20because%20they%20run%20a%20different%20ship.%26nbsp%3B%20I%20am%20going%20t%20ocontact%20Warranty%20about%20a%20Low%20battery%20concern.%20and%20I%20cann%20not%20call%20and%20talk%2C%20What%26nbsp%3B%20to%20Do%2C%20they%20are%20Closed%20GMT%20%2B%204%20what%20is%20that%3F%20tehir%20time%26nbsp%3B%20window%2C%20how%20can%20I%20get%20to%20them.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20contacting%20Yi%20because%20my%26nbsp%3B%20battery%20drain%20is%20back%20waht%20to%20do%20they%20are%26nbsp%3B%20Out%26nbsp%3B%20of%20Business%20%2C%20do%20I%20contact%20Wyze%20that%20took%20over%20Xiaomi%26nbsp%3B%20Please%20help%20me%26nbsp%3B%20in%20baby%20steps%26nbsp%3B%20that%20I%20can%20relate%20to.....%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'%20will%20use%20my%20Pencil%20and%26nbsp%3B%20rice%20paper%20t%20o%20post%20here.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-442459%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-442459%22%20slang%3D%22en-US%22%3E%3CP%3EAlright%20if%20you%20think%20GoPro%20is%20Bad%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20just%20got%20off%20with%20Chat%20with%20the%20Teller%20or%20whatever%20you%20call%20chat%20people.%26nbsp%3B%20%26nbsp%3B%20My%20DJI%20Osmo%20Battery%20is%20Bad%2C%20what%20to%20do.%26nbsp%3B%20%26nbsp%3BChat%20person%20says%20what%20fw%20ver.%2C%20you%20must%20send%20the%20battery%20in.%26nbsp%3B%20%26nbsp%3BI%20question%26nbsp%3B%20%26nbsp%3Bwhat%20about%20the%20use%20of%20my%20camera%20while%20I%20am%20able%20to%20use%20the%20camera%20on%20and%20off%2C%20in%20the%20mean%20time%20I%20am%20without%20a%26nbsp%3B%20camera%20to%20use.%26nbsp%3B%20I%20ask%20another%20question%26nbsp%3B%20%26nbsp%3Bwho%20is%20going%20to%20pay%20for%20shipping.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ERight%20there%20the%20answer%20is%20You%20the%20buyer%2FConsumer.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EChat%20person%20requests%20Seriel%20%2C%20product%20etc.%26nbsp%3B%20I%20prompted%20and%20said%20for%20what.%20so%20you%20can%20get%20marked%20down%20for%26nbsp%3B%20%26nbsp%3Bhelping%20a%20customer%20out%20show%20that%20you%20did%20work%20for%20today.%26nbsp%3B%20You%20refuse%20to%26nbsp%3B%20answer%20the%20shipping%20question%20that%20a%20seriel%20number%20has%20not%26nbsp%3B%20thing%20to%20do%20with%26nbsp%3B%20will%20it%20cost%20me%20shipping%20or%20DJI%20picks%20the%20tab%20up%3F%3F%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDJI%20does%20not%20support%20the%20Customer%20at%20all.%20Still%20think%20GoPro%20is%20the%20Worst.%26nbsp%3B%20They%20got%20you%20by%20the%20BALLS%20these%20companies.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-442536%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-442536%22%20slang%3D%22en-US%22%3EGoPro%20should%20offer%20%24200%20off%20the%20HERO8%20if%20you%20trade%20in%20Osmo%20Action.Sorry%20you're%20having%20issues%20with%20DJI%20fish.%20At%20least%20you%20have%20a%20HERO8%20%F0%9F%98%81%F0%9F%91%8D%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-442537%22%20slang%3D%22en-US%22%3ERe%3A%20MASSIVE%20BILLING%20PROBLEMS%20-%20DONT%20BUY%20ON%20GOPRO'S%20WEBSITE%20IF%20YOU%20CAN%20HELP%20IT%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-442537%22%20slang%3D%22en-US%22%3E%3CP%3ENo%20issues.%20I%26nbsp%3B%20thought%20I%20contact%20DJI%20see%20how%20their%20Support%20goes%20and%20it%20SUCK!%26nbsp%3B%20GoPro%20wants%20you%20as%20a%20customer%20not%20DJI.%26nbsp%3B%20Lol%26nbsp%3B%20Yes%20if%20DJI%26nbsp%3B%20did%20the%20same%20I%20get%20a%20free%20camera%20but%20gopr%20did%20that%26nbsp%3B%20they%20tell%20me%20to%20keep%20it%20we'll%20give%20you%20off%20anyways.%20for%20jsut%20coming%20over%20ha%20ha%20ha%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Highlighted
Tourist
Posts: 4

Re: MASSIVE BILLING PROBLEMS - DONT BUY ON GOPRO'S WEBSITE IF YOU CAN HELP IT

@abhilashsaif is correct. Most of these issues reported (including mine) had nothing to do with delivery. It had to do with the total failure in being able to process the order. Same experience.
Explorer
Posts: 12,075

Re: MASSIVE BILLING PROBLEMS - DONT BUY ON GOPRO'S WEBSITE IF YOU CAN HELP IT

@grayriver61176 

No, your reported issues has nothing to do with @abhilashsaif reporting, " I cannot place any order on their website since May 2019. As soon as I click the button to place the order, page refreshes again."  You, @grayriver61176 , are having billing verification issues.  This is also not the same as most of the reported issues in this post, however, it's also not the same thing that @abhilashsaif is reporting.

Explorer
Posts: 12,075

Re: MASSIVE BILLING PROBLEMS - DONT BUY ON GOPRO'S WEBSITE IF YOU CAN HELP IT

Nearly 20% of all GoPro revenue sales comes from gopro.com
Literally hundreds of thousands of items are processed through the gopro.com website every quarter. Considering this, the very few complaints listed here is relatively minuscule. I understand the personal frustration, and I'm sorry to hear that you are having issues, but just because you, and a few others, are having problems, don't mistakenly think that this is an intrinsically systemic problem. It's not.
Hiker
Posts: 17

Re: MASSIVE BILLING PROBLEMS - DONT BUY ON GOPRO'S WEBSITE IF YOU CAN HELP IT

I have been having the same problem for months I have escalated to management through LinkedIn. GoPro filipino support keeps sending "rest assured" crap emails and have still not fixed their shopping cart. I am a GoPro Plus member and cannot place an order to take advantage of the discount. I am discussing legal options due to deceptive advertising of the GoPro Plus program and then not letting me place the order and take advantage of the discount advertised to the members. However they have no problem billing me for the subscription. Judge will decide. see you in court GoPro. $2000 for a attorney to go to a hearing, is more expensive than just fixing the issue.

Explorer
Posts: 12,075

Re: MASSIVE BILLING PROBLEMS - DONT BUY ON GOPRO'S WEBSITE IF YOU CAN HELP IT

You are aware that you can place orders by phone, correct?
Hiker
Posts: 17

Re: MASSIVE BILLING PROBLEMS - DONT BUY ON GOPRO'S WEBSITE IF YOU CAN HELP IT

Daniel obviously your statements on this biard
make you look like the most arrogant ass. Hope and pray you are no GoPro employee.
Explorer
Posts: 12,075

Re: MASSIVE BILLING PROBLEMS - DONT BUY ON GOPRO'S WEBSITE IF YOU CAN HELP IT

No worries @futureal you can get off your knees and unclasp your hands.  I am not a GoPro employee or affiliated with them in any way other than my participation here on the support forum.  Thank you for best wishes and prayers; however, you can save them for yourself.

Hiker
Posts: 17

Re: MASSIVE BILLING PROBLEMS - DONT BUY ON GOPRO'S WEBSITE IF YOU CAN HELP IT

Get a **bleep** out of here Daniel