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Tourist
Posts: 3

Luz de status de camera

A luz do meu status de camera fica sempre ligada quando a camera esta desligada, ja resetei a camera e o problema continua! GoPro iai me ajuda poxa!!
GoPro
Posts: 3,744

Re: Luz de status de camera

@spirymesa51311, sorry to hear about the trouble. Several factors can cause such issues in the camera.

 

Do you get the same result with the SD card removed from the camera? If no, please ensure that you have a recommended SD card used. Using non-recommended SD cards may cause the camera to stay in an active mode trying to sync to the card.

If this isn't the case, try using a different battery (if available). Then you can manually reinstall the firmware update of the camera as it can help correct any errors with the current software installation. Follow the manual update instructions specified in this article: https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

Please let us know how it goes. Hoping to hear back from you.

Tourist
Posts: 3

Re: Luz de status de camera

GoPro gostaria de um telefone para suporte técnico aqui no Brasil, casa não resolvam meu problema estarei procurando os meus direitos como consumidor, minha GoPRO está na garantia e quero atendimento decente. Este portal não está resolvendo meu problema!!
GoPro
Posts: 11,601

Re: Luz de status de camera

Hi @spirymesa51311

 

Sorry for any troubles caused.

Our Support Team is available by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!

Ej