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Sightseer
Posts: 4

Luce Rossa

[ New ]
Salve, la mia GoPRO Hero 7 rimane con la luce rossa frontale sempre accesa e questo comporta che la batteria si scarica velocemente. Ho notato che facendo un po’ di pressione nella zona della luce .. questa per un po’ si spegne ma poi si riaccende.

Accepted Solutions
GoPro
Posts: 25,955

Re: Luce Rossa

[ New ]

Hi @enricorun

 

Take the battery out then plug the camera directly to a power source.

Do some test recordings then replace the battery.

If it's still the same, try running a manual update. then do a factory reset.

 

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.
 

Thanks!

Ej

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All Replies
GoPro
Posts: 25,955

Re: Luce Rossa

[ New ]

Hi @enricorun

 

Take the battery out then plug the camera directly to a power source.

Do some test recordings then replace the battery.

If it's still the same, try running a manual update. then do a factory reset.

 

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.
 

Thanks!

Ej

Sightseer
Posts: 4

Re: Luce Rossa

[ New ]
I have the problem only with battery inside
GoPro
Posts: 19,164

Re: Luce Rossa

[ New ]

Hello, @enricorun. Have you been able to perform the recommended steps? How did it go? 

Sightseer
Posts: 4

Re: Luce Rossa

[ New ]
Yes...after factory reset ...I have the same problem. With buttery inside the led is on...and I can off for few minutes by little pressure over the led
GoPro
Posts: 25,955

Re: Luce Rossa

[ New ]

Thanks for the update. @enricorun

The best path forward is to reach out to our Support Team.

Let them know of the troubleshooting steps taken.

 

Regards,

Ej

Sightseer
Posts: 4

Re: Luce Rossa

[ New ]
Ok...thanks