Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Hiker
Posts: 15

Low Power - Camera Turns Off?

[ New ]

Hi guys,

 

Experiencing a HIGHLY frustrating issue with the 9.Smiley Mad
Battery gets to around 25-30% and it just keeps powering the Camera off because of "Low battery" - even in the middle of recording, it'll just stop and power down?


I turn it back on, still at 25-30%, record for another 30seconds to a minute, and same issue again?

Anyone know what could be causing this, or how to stop it?

 

Cheers,

Sam

GoPro
Posts: 23,276

Re: Low Power - Camera Turns Off?

[ New ]

Hi @fireydusk66552

 

What version is the camera on?

See if re-flashing the software will help. Follow the manual update steps on https://gopro.com/en/us/update/hero9-black


If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs to have this checked further.
 

Thanks!

Ej

 

Hiker
Posts: 15

Re: Low Power - Camera Turns Off?

[ New ]

Updated the software recently, but haven't ran the batteries low enough.
Will update soon :)