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Tourist
Posts: 3

Lost my gopro hero 8

[ New ]
Hi, i lost my gopro hero 8, what can i do?

Accepted Solutions
GoPro
Posts: 20,465

Re: Lost my gopro hero 8

[ New ]

Hello @farishartanto. You have the correct serial number information. Be sure that you are on the correct page for the GoPro registration. Try this. Visit https://gopro.com/en/us/update/ , then select HERO8 Black, then choose "Update your camera manually" under Other Ways to update. The serial number should be accepted once you put it in. 

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GoPro
Posts: 6,097

Re: Lost my gopro hero 8

[ New ]

Sorry to know that  @farishartanto,

 

Please contact GoPro customer support to report your camera. 

If still have the serial number that would help. 

 

 

https://gopro.com/help/ContactUs

 

-Jay

Tourist
Posts: 3

Re: Lost my gopro hero 8

[ New ]
I still have my box, because i just bought it recently. But i don’t know where is the serial number. I see at the buttom that there is a code starting with C but followed 13 numbers after that (C333********12). But the serial number only C followed with 11 numbers when i tried to type it on customer support registration.
GoPro
Posts: 6,097

Re: Lost my gopro hero 8

[ New ]

It should be written clearly on the box @farishartanto

 

-Jay

Tourist
Posts: 6

Re: Lost my gopro hero 8

[ New ]

Buy a new one.

GoPro
Posts: 20,465

Re: Lost my gopro hero 8

[ New ]

Hello @farishartanto. You have the correct serial number information. Be sure that you are on the correct page for the GoPro registration. Try this. Visit https://gopro.com/en/us/update/ , then select HERO8 Black, then choose "Update your camera manually" under Other Ways to update. The serial number should be accepted once you put it in.