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Sightseer
Posts: 1
Accepted Solution

Lost my Gopro

HI,
I lost my Gopro hero5 in a bus between the border og Bolivia-Pero, or maybe it got stolen from my backpack.
I am wondering if it is possible to locate it if someone try to upload data from it to some device.
I still got the serial number of the camera if it helps.
And how can I reach the company if I want there help with such a thing.
Thanks in advance

Accepted Solutions
GoPro
Posts: 3,924

Re: Lost my Gopro

Hi @spiryflame15303 @sam3779,

 

I am sorry to hear about the lost cameras. 

 

For that issue you will need to get in contact with support directly: https://gopro.com/help/PKBContactus 

 

If you are having trouble getting through I would give it a try when the support channels open. 

 

Available Monday – Friday, 6:00am – 6:00pm, Pacific Time
Available Saturday & Sunday, 7:00am – 4:00pm

 

Hope that helps!

 

Ryan

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All Replies
Tourist
Posts: 5

Re: Lost my Gopro

I am in the same situation. I still cannot find out any answers or get get any customer support. Too bad.

GoPro
Posts: 3,924

Re: Lost my Gopro

Hi @spiryflame15303 @sam3779,

 

I am sorry to hear about the lost cameras. 

 

For that issue you will need to get in contact with support directly: https://gopro.com/help/PKBContactus 

 

If you are having trouble getting through I would give it a try when the support channels open. 

 

Available Monday – Friday, 6:00am – 6:00pm, Pacific Time
Available Saturday & Sunday, 7:00am – 4:00pm

 

Hope that helps!

 

Ryan

Explorer
Posts: 11,202

Re: Lost my Gopro

There is no location service available on GoPro cameras. If you get in contact with GoPro Support they may be able to flag the serial number if someone tries to register the camera.
Tourist
Posts: 5

Re: Lost my Gopro

Now, the problem is that I cannot contact customer support both phone or chat.

Adventurer
Posts: 8,943

Re: Lost my Gopro

Did you  put a file on the camera so if it was  lost, the person who opens it sees your contact info?