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Tourist
Posts: 2
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Lost my Go pro hero 5

Hello, I lost my go pro and I was wondering if I can locate it or even to block it for someone not using it.

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GoPro
Posts: 9,401

Re: Lost my Go pro hero 5

Hello @boldstoke80568

 

Sorry to hear about what happened. There is no way that we can block usage of it but please get in touch with our Support team so a case can be created for the lost camera using available information that you may have such as the serial number. You can connect with the team via phone or chat through https://gopro.com/help/ContactUs

 

Best regards, 
Marius

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GoPro
Posts: 9,401

Re: Lost my Go pro hero 5

Hello @boldstoke80568

 

Sorry to hear about what happened. There is no way that we can block usage of it but please get in touch with our Support team so a case can be created for the lost camera using available information that you may have such as the serial number. You can connect with the team via phone or chat through https://gopro.com/help/ContactUs

 

Best regards, 
Marius

Tourist
Posts: 2

Re: Lost my Go pro hero 5

Thank you Marius,
I will contact them today for sure, basically it has been stole after I accidentally dropped it at a ski resort on the lift and a staff member gave it to a person to return it to me, which he did not.
GoPro
Posts: 5,378

Re: Lost my Go pro hero 5

Hello @boldstoke80568

 

I hope they do have a Security Cameras wherein they can somehow review the incident. But it would be best to contact GoPro Customer Support as well. 

 

 

I hope this would be all sorted out. 

 

Best Regards,

-Jay