Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-60512%22%20slang%3D%22en-US%22%3ELost%20Hero%205%20black.%20Need%20serial%20number%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-60512%22%20slang%3D%22en-US%22%3EHi.%20Lost%20my%20hero%205%20black%20on%20holiday%20today.%20I%20need%20my%20serial%20number%20but%20the%20box%20is%20at%20home....%20can%20tech%20support%20provide%20this%20as%20I%20did%20register%20the%20camera%20when%20bought.%20Thanks.%20Chris%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-60512%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-60515%22%20slang%3D%22en-US%22%3ERe%3A%20Lost%20Hero%205%20black.%20Need%20serial%20number%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-60515%22%20slang%3D%22en-US%22%3E%3CP%3Eexcellent%20question%20open%20up%20the%20gopro%20app.%20%26nbsp%3B%20go%20to%20camera%20%26nbsp%3Bportion%20and%20your%20%26nbsp%3Bgp94569435%20is%20there%20that%20will%20be%20an%20example%20and%20then%20get%20to%20%26nbsp%3B%20an%20agent%20and%20request%20for%20the%20remaining%20numbers%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-60516%22%20slang%3D%22en-US%22%3ERe%3A%20Lost%20Hero%205%20black.%20Need%20serial%20number%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-60516%22%20slang%3D%22en-US%22%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-60532%22%20slang%3D%22en-US%22%3ERe%3A%20Lost%20Hero%205%20black.%20Need%20serial%20number%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-60532%22%20slang%3D%22en-US%22%3EMany%20thanks.%20I%20am%20on%20live%20chat%20to%20gopro%20now....%20hope%20they%20can%20sort%20it....%20I'll%20update%20on%20this%20when%20it%20happens....%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 5

Re: Lost Hero 5 black. Need serial number

Marlon (23/08/2017, 21:29:05): My name is Marlon. How can I help you?
Me (23/08/2017, 21:30:22): Hi. I lost my hero 5 black today on holiday. I need the serial number for insurance but I'm a long way from home. Can you supply it please?
Marlon (23/08/2017, 21:31:33): Sorry to hear that your HERO5 Black was lost.
Marlon (23/08/2017, 21:31:57): Let me check and see what I can do to help you.
Me (23/08/2017, 21:32:19): Thanks v much. Chris
Marlon (23/08/2017, 21:32:54): By the way, can you further explain to me what happen?
Me (23/08/2017, 21:33:47): I had the camera in my bag. When u next checked an hour later it was gone. Must have fallen out.
Marlon (23/08/2017, 21:35:38): I see. You mentioned earlier that you need the serial number for insurance. May I know what insurance is that?
Me (23/08/2017, 21:36:14): I am on holiday. My travel insurance will cover the most item.
Me (23/08/2017, 21:36:43): Sorry. ... *lost item
Marlon (23/08/2017, 21:37:04): I see. If you still have the original box of the GoPro, you can find the serial number at the back of the box.
Me (23/08/2017, 21:38:01): Yes I have the box at home but i am not at home. I will be on h
Me (23/08/2017, 21:38:52): On holiday longer than 30 days... insurance company need details including serial number within 30 days
Marlon (23/08/2017, 21:39:25): I see. Where did you purchase your camera? Some of our retailers will put the serial number of the camera on the receipt as well.
Me (23/08/2017, 21:40:39): Receipt is also at home. No use to me now. I hoped when I registered the gopro that my account would show the serial number but I can't find it on my account
Marlon (23/08/2017, 21:42:32): I see. If you register your camera under GoPro care, we can track down your cameras serial number using your email address. Do you have GoPro Care for your HERO5 Black?
Me (23/08/2017, 21:43:44): I don't remember if I have go pro care. Sorry. My email is chrisdennis@gmail.com
Marlon (23/08/2017, 21:44:23): Let me check this one for you. One moment please. Thank you!
Me (23/08/2017, 21:44:43): I am sure I submitted the serial number when I registered the hero 5 black.
Marlon (23/08/2017, 21:45:31): May I know what kind of registration is that?
Marlon (23/08/2017, 21:47:00): We have a GoPro Care, once your camera is registered under GoPro Care, the serial number of the camera should show on our system. Upon checking your email address, unfortunately, there is no record showing that you are a GoPro Care subscriber.
Me (23/08/2017, 21:47:16): When i registered my go pro camera with Go Pro online when new
Me (23/08/2017, 21:48:40): I may not have the Care package. But I am sure registering my camera on line with the manufacturers when it was first purchased required the serial number
Marlon (23/08/2017, 21:49:48): I believed that you are referring to the update process.
Marlon (23/08/2017, 21:52:02): During updating the software of the camera manually, require the serial number of the camera to make sure that you will be downloading the correct software file from our website. However, it will not be registered in our system.
Me (23/08/2017, 21:52:11): I can advise that the camera app on my phone shows this: GP26425412. But this is not a serial number. Does it help?
Marlon (23/08/2017, 21:54:20): That is the camera name of of your HERO5 Black. If you are connected to your camera, you can check the cameras serial number by navigating the GoPro App to about this camera set up. However, i believed that you are not connected now since you lost your camera.
Marlon (23/08/2017, 21:55:14): The best way to recover the serial number of the camera right now is to check the original box or the receipt of the camera.
Marlon (23/08/2017, 21:55:28): Where did you purchase your camera?
Me (23/08/2017, 21:56:00): I thought that Gopro could supply the serial number to me from my product registration?
Me (23/08/2017, 21:56:20): Camera purchased in UK in January 2017
Marlon (23/08/2017, 21:57:05): Did you purchased it through our website?
Me (23/08/2017, 21:57:27): Purchased via John Lewis shop
Marlon (23/08/2017, 21:59:20): I see. If you purchased it through our website, I believed our team can still recover it since you will be provided with GoPro Care. However, our retailers have a different system that is why it doesn't any record here for the details of the camera.
Me (23/08/2017, 22:01:04): But surely when I registered the product with gopro this also included the serial number plus my name, address, phone number etc. Can this information be accessed and supplied back me me please?
Me (23/08/2017, 22:02:44): This was all standard product registration online for the gopro warranty
Marlon (23/08/2017, 22:03:05): Can you send us the link so that I can check it for you?
Marlon (23/08/2017, 22:06:25): Are you still there?
Me (23/08/2017, 22:08:50): There is no link. It is on the gopro website... product registration. I remember registering this when It was new
Me (23/08/2017, 22:10:41): Does my gopro account not show a list of my registered products purchased?
Marlon (23/08/2017, 22:10:46): We have registration in our website for connecting the camera to GoPro App and purchasing GoPro products from our website. However, i believed that it doesn't require any serial number of the camera during registration.
Marlon (23/08/2017, 22:12:19): If you already tried to purchase GoPro products in our website. I suggest to contact our team in Europe as we are using a different system here in US.
Me (23/08/2017, 22:13:06): Ok. I thought you are In the UK. no worries. Thanks for your help. Bye. Chris
Adventurer
Posts: 9,331

Re: Lost Hero 5 black. Need serial number

did you get the seriel on page one last post shown?

 

AWESOME    glad you got through big time!!!!