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%3CLINGO-SUB%20id%3D%22lingo-sub-60512%22%20slang%3D%22en-US%22%3ELost%20Hero%205%20black.%20Need%20serial%20number%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-60512%22%20slang%3D%22en-US%22%3EHi.%20Lost%20my%20hero%205%20black%20on%20holiday%20today.%20I%20need%20my%20serial%20number%20but%20the%20box%20is%20at%20home....%20can%20tech%20support%20provide%20this%20as%20I%20did%20register%20the%20camera%20when%20bought.%20Thanks.%20Chris%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-60512%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-60515%22%20slang%3D%22en-US%22%3ERe%3A%20Lost%20Hero%205%20black.%20Need%20serial%20number%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-60515%22%20slang%3D%22en-US%22%3E%3CP%3Eexcellent%20question%20open%20up%20the%20gopro%20app.%20%26nbsp%3B%20go%20to%20camera%20%26nbsp%3Bportion%20and%20your%20%26nbsp%3Bgp94569435%20is%20there%20that%20will%20be%20an%20example%20and%20then%20get%20to%20%26nbsp%3B%20an%20agent%20and%20request%20for%20the%20remaining%20numbers%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-60516%22%20slang%3D%22en-US%22%3ERe%3A%20Lost%20Hero%205%20black.%20Need%20serial%20number%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-60516%22%20slang%3D%22en-US%22%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-60532%22%20slang%3D%22en-US%22%3ERe%3A%20Lost%20Hero%205%20black.%20Need%20serial%20number%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-60532%22%20slang%3D%22en-US%22%3EMany%20thanks.%20I%20am%20on%20live%20chat%20to%20gopro%20now....%20hope%20they%20can%20sort%20it....%20I'll%20update%20on%20this%20when%20it%20happens....%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 5

Lost Hero 5 black. Need serial number

Hi. Lost my hero 5 black on holiday today. I need my serial number but the box is at home.... can tech support provide this as I did register the camera when bought. Thanks. Chris
Adventurer
Posts: 9,239

Re: Lost Hero 5 black. Need serial number

excellent question open up the gopro app.   go to camera  portion and your  gp94569435 is there that will be an example and then get to   an agent and request for the remaining numbers

Adventurer
Posts: 9,239

Re: Lost Hero 5 black. Need serial number

 
Sightseer
Posts: 5

Re: Lost Hero 5 black. Need serial number

Many thanks. I am on live chat to gopro now.... hope they can sort it.... I'll update on this when it happens....
Adventurer
Posts: 9,239

Re: Lost Hero 5 black. Need serial number

Pleasedo love to hear the outcome,  also do take a screen shot of live chat and agent t o thesite and sho ethe people you got through ina differen tthread

Sightseer
Posts: 5

Re: Lost Hero 5 black. Need serial number

Ok. It seems that live chat cannot help. I thought when I registered my new product online with gopro that I had to submit serial number, plus name, address, phone number etc. But they disagree. I don't remember the exact process for registration.... but this is the usual way for every other product I have ever registered with any manufacturer. I will post transcript of chat when I can. Thanks again for your input! C
Sightseer
Posts: 5

Re: Lost Hero 5 black. Need serial number

Plus the GP########## number didn't seem to help the process...
Adventurer
Posts: 9,239

Re: Lost Hero 5 black. Need serial number

try this.  go to the support page and go to the product manual.   and start  goihg through the process of nabyal update you will see your seriel numbers pull up I forgot aboutthat one.

 

the trick in getting to come up click in the   line  wit hteh left mouse

 

 here are my  numbers  How come we know more then gopro   we're good!

 

 

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