Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-337821%22%20slang%3D%22en-US%22%3ELost%20HERO4%20Silver%20Cancun%2C%20Mexico%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-337821%22%20slang%3D%22en-US%22%3EHello%2C%3CBR%20%2F%3E%3CBR%20%2F%3EWe%20unfortunately%20lost%20our%20Hero%204%20Silver%20-%20or%20perhaps%20had%20it%20stolen%2C%20it's%20difficult%20to%20say.%3CBR%20%2F%3EThis%20happened%20a%20few%20hours%20ago%20today%2C%20Friday%20May%203rd%2C%20sometime%20between%2020%3A00%20and%2021%3A30%20in%20Cancun%2C%20Mexico%2C%20when%20travelling%20between%20the%20airport%20and%20the%20city%20centre.%3CBR%20%2F%3EWe%20certainly%20still%20had%20it%20at%20the%20bagage%20claim%2C%20and%20realized%20it%20was%20gone%20at%20the%20ADO%20bus%20terminal%20in%20the%20city%20centre.%3CBR%20%2F%3EThis%20means%20it%20either%20must%20have%20fallen%20out%20(or%20have%20been%20taken%20out)%20of%20our%20backpack%20at%20the%20airport%20itself%2C%20or%20in%20the%20luggage%20compartment%20of%20the%20bus.%20We%20thoroughly%20searched%20the%20bus%20and%20informed%20at%20any%20security%20%2F%20lost%20and%20found%20service%20at%20the%20airport%20or%20the%20bus%20company%2C%20but%20without%20any%20luck.%3CBR%20%2F%3E%3CBR%20%2F%3EThe%20camera%20is%20a%20HERO4%20Silver%2C%20in%20a%20waterproof%20case%20with%20an%20orange%20ribbon%20tied%20to%20it.%20The%20camera%20itself%20is%20slightly%20damaged%2C%20and%20the%20front%20panel%20of%20its%20frame%20is%20a%20little%20loose%20as%20a%20result.%3CBR%20%2F%3EOf%20more%20importance%20to%20us%20is%20the%20SD%20card%20within%2C%20which%20contains%20pictures%20of%20our%20holidays%20in%20Peru.%20These%20can%20not%20be%20replaced.%3CBR%20%2F%3E%3CBR%20%2F%3EThis%20is%20a%20last-ditch%20effort%2C%20but%20if%20anyone%20on%20here%20has%20any%20information%20regarding%20the%20camera%20or%20sd%20card%2C%20please%20contact%20us.%20A%20reward%20can%20be%20discussed.%3CBR%20%2F%3E%3CBR%20%2F%3EKind%20regards%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-337821%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO4%20Silver%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-337924%22%20slang%3D%22en-US%22%3ERe%3A%20Lost%20HERO4%20Silver%20Cancun%2C%20Mexico%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-337924%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F101076%22%20target%3D%22_blank%22%3E%40losthero4cancun%3C%2FA%3E%2C%3CBR%20%2F%3E%20%3CBR%20%2F%3E%20Sorry%20to%20hear%20about%20what%20happened.%26nbsp%3BIf%20you%20contact%20our%20Support%20team%2C%20they%20will%20be%20able%20to%20look%20into%20options%20for%20you.%20You%20may%20reach%20them%20by%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ephone%20or%20chat%3C%2FA%3E.%3CBR%20%2F%3E%20%3CBR%20%2F%3E%20Kind%20Regards%2C%3CBR%20%2F%3E%20%3CBR%20%2F%3E%20Ann%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Highlighted
Sightseer
Posts: 1

Lost HERO4 Silver Cancun, Mexico

Hello,

We unfortunately lost our Hero 4 Silver - or perhaps had it stolen, it's difficult to say.
This happened a few hours ago today, Friday May 3rd, sometime between 20:00 and 21:30 in Cancun, Mexico, when travelling between the airport and the city centre.
We certainly still had it at the bagage claim, and realized it was gone at the ADO bus terminal in the city centre.
This means it either must have fallen out (or have been taken out) of our backpack at the airport itself, or in the luggage compartment of the bus. We thoroughly searched the bus and informed at any security / lost and found service at the airport or the bus company, but without any luck.

The camera is a HERO4 Silver, in a waterproof case with an orange ribbon tied to it. The camera itself is slightly damaged, and the front panel of its frame is a little loose as a result.
Of more importance to us is the SD card within, which contains pictures of our holidays in Peru. These can not be replaced.

This is a last-ditch effort, but if anyone on here has any information regarding the camera or sd card, please contact us. A reward can be discussed.

Kind regards
GoPro
Posts: 3,032

Re: Lost HERO4 Silver Cancun, Mexico

Hi @losthero4cancun,

Sorry to hear about what happened. If you contact our Support team, they will be able to look into options for you. You may reach them by phone or chat.

Kind Regards,

Ann