Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-58365%22%20slang%3D%22en-US%22%3ELost%20GoPro%20Hero%205%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-58365%22%20slang%3D%22en-US%22%3EHello%2C%3CBR%20%2F%3E%3CBR%20%2F%3ESo%20I%20lost%20my%20GoPro%20at%20a%20festival%20called%20Tomorrowland%2C%20which%20I%20have%20emailed%20the%20events%20lost%20and%20found%20information%20team.%20They%20have%20emailed%20me%20back%20asking%20me%20what%20the%20serial%20number%20of%20the%20GoPro%20is%2C%20the%20unfortunate%20thing%20is%20I%20don't%20know%20or%20have%20the%20serial%20number%20of%20the%20GoPro.%3CBR%20%2F%3E%3CBR%20%2F%3EIs%20there%20any%20other%20way%20of%20getting%20the%20serial%20number%3F%20Would%20the%20store%20I%20purchased%20it%20from%20have%20those%20details%3F%20Im%20hoping%20someone%20can%20help!%3CBR%20%2F%3E%3CBR%20%2F%3EThanks%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-58365%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-106599%22%20slang%3D%22en-US%22%3ERe%3A%20Lost%20GoPro%20Hero%205%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-106599%22%20slang%3D%22en-US%22%3E%3CP%3Ehello%2C%20i%20have%20an%20memorycard%20from%20an%20gopro%2C%20but%20i%20dont%20think%20its%20a%205%2C%20not%20sure%2C%20can%20you%20send%20me%20your%20photo%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-106842%22%20slang%3D%22en-US%22%3ERe%3A%20Lost%20GoPro%20Hero%205%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-106842%22%20slang%3D%22en-US%22%3EIf%20you%20have%20a%20SD%20card%20that%20was%20used%20in%20the%20camera%20it%20will%20have%20the%20serial%20number%20on%20a%20text%20file%20called%20info.%20I'm%20not%20sure%2C%20but%20it%20might%20also%20be%20found%20in%20the%20original%20box.%20You%20won't%20be%20able%20to%20use%20someone%20else's%20serial%20number%20as%20they%20are%20unique.%20If%20you%20registered%20the%20camera%20via%20the%20manual%20update%2C%20the%20GoPro%20Support%20Team%20might%20be%20able%20to%20retrieve%20it%20for%20you%20by%20using%20your%20email%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1
Accepted Solution

Lost GoPro Hero 5

Hello,

So I lost my GoPro at a festival called Tomorrowland, which I have emailed the events lost and found information team. They have emailed me back asking me what the serial number of the GoPro is, the unfortunate thing is I don't know or have the serial number of the GoPro.

Is there any other way of getting the serial number? Would the store I purchased it from have those details? Im hoping someone can help!

Thanks

Accepted Solutions
Explorer
Posts: 12,079

Re: Lost GoPro Hero 5

If you have a SD card that was used in the camera it will have the serial number on a text file called info. I'm not sure, but it might also be found in the original box. You won't be able to use someone else's serial number as they are unique. If you registered the camera via the manual update, the GoPro Support Team might be able to retrieve it for you by using your email https://gopro.com/help/ContactUs

View solution in original post


All Replies
Sightseer
Posts: 1

Re: Lost GoPro Hero 5

hello, i have an memorycard from an gopro, but i dont think its a 5, not sure, can you send me your photo 

Explorer
Posts: 12,079

Re: Lost GoPro Hero 5

If you have a SD card that was used in the camera it will have the serial number on a text file called info. I'm not sure, but it might also be found in the original box. You won't be able to use someone else's serial number as they are unique. If you registered the camera via the manual update, the GoPro Support Team might be able to retrieve it for you by using your email https://gopro.com/help/ContactUs