Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-249080%22%20slang%3D%22en-US%22%3ELost%20GoPro%20Hero%205%20in%20Sea%20near%20Dubrovnik%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-249080%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20everybody%20!%3CBR%20%2F%3E%3CBR%20%2F%3EI%20lost%20my%20GoPro%20Hero%205%20in%20the%20sea%20in%20July%2C%20very%20near%20Dubrovnik%20in%20Croatia.%20I%20bought%20it%20some%20days%20before%20this%20holiday%20!%3C%2FP%3E%3CP%3EI%20was%20here%20for%20tourism%20and%20recording%20a%20YouTube%20video.%3CBR%20%2F%3EWe%20did%20Jet%20ski%20with%202%20friends.%2020%20minutes%20after%20we%20started%2C%20I%20took%20a%20hit%20because%20of%20the%20speed%20and%20my%20GoPro%20fell%20into%20the%20sea.%3CBR%20%2F%3EAfter%20that%20I%20bought%20a%20new%20one%2C%20a%20GoPro%20Hero%202018.%20And%20I%20bought%20everything%20needed%20to%20make%20sure%20something%20like%20this%20won't%20happen%20again%20!%3CBR%20%2F%3E%3CBR%20%2F%3EYou'll%20find%20attached%20an%20image%20where%20to%20find%20my%20lost%20Hero%205.%3CBR%20%2F%3EIf%20a%20diver%20find%20it%20one%20day%2C%20it's%20yours%20now%20!%20Even%20if%20it%20won't%20be%20functional%20anymore%2C%20the%20micro%20SD%20card%20should%20still%20work%20!%3CBR%20%2F%3EThe%20only%20thing%20that%20I%20would%20like%20is%20to%20recover%20if%20possible%2C%20is%20the%20videos%20that%20are%20on%20the%20micro%20SD%20card.%3CBR%20%2F%3ESome%20videos%20are%20already%20saved%20on%20my%20computer%20and%20Hard%20disks%20but%20not%20everything%20!%3CBR%20%2F%3E%3CBR%20%2F%3ELife%20is%20sometimes%20full%20of%20surprises%20!%20%3A)%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-249080%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-249147%22%20slang%3D%22en-US%22%3ERe%3A%20Lost%20GoPro%20Hero%205%20in%20Sea%20near%20Dubrovnik%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-249147%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F77225%22%20target%3D%22_blank%22%3E%40haranagon%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%26nbsp%3B%20to%20hear%20about%20what%20happened.%20Yes%2C%20life%20sometimes%20is%20full%20of%20surprises%20-%20both%20good%20and%20not-so-good.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESince%20there%20is%20no%26nbsp%3B%20way%20to%20trace%20the%20camera%2C%20the%20best%20thing%20to%20do%20is%20establish%20a%20case%20for%20it%20to%20%3CEM%3E%3CSTRONG%3Ehave%20the%20camera%20serial%20number%3C%2FSTRONG%3E%3C%2FEM%3E%20on%20record.%20This%20is%20so%20that%20when%20someone%20calls%20to%20report%20about%20finding%20the%20camera%2C%20the%20system%20will%20detect%20that%20someone%20reported%20about%20losing%20it%20and%20you%20can%20be%20connected.%20If%20you%20contact%20our%20Support%20team%2C%20they%20will%20be%20able%20to%20hep%20you%20out.%20You%20can%20reach%20them%20via%20phone%20or%20chat%20through%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%20regards%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-249643%22%20slang%3D%22en-US%22%3ERe%3A%20Lost%20GoPro%20Hero%205%20in%20Sea%20near%20Dubrovnik%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-249643%22%20slang%3D%22en-US%22%3E%3CP%3EHello%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F56774%22%20target%3D%22_blank%22%3E%40mariustanya%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you%20for%20your%20advice%2C%20I%20will%20do%20it%20soon%20%3A)%3CBR%20%2F%3E%3CBR%20%2F%3EBest%20regards%3C%2FP%3E%3CP%3EThierry.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Highlighted
Tourist
Posts: 2
Accepted Solution

Lost GoPro Hero 5 in Sea near Dubrovnik

Hello everybody !

I lost my GoPro Hero 5 in the sea in July, very near Dubrovnik in Croatia. I bought it some days before this holiday !

I was here for tourism and recording a YouTube video.
We did Jet ski with 2 friends. 20 minutes after we started, I took a hit because of the speed and my GoPro fell into the sea.
After that I bought a new one, a GoPro Hero 2018. And I bought everything needed to make sure something like this won't happen again !

You'll find attached an image where to find my lost Hero 5.
If a diver find it one day, it's yours now ! Even if it won't be functional anymore, the micro SD card should still work !
The only thing that I would like is to recover if possible, is the videos that are on the micro SD card.
Some videos are already saved on my computer and Hard disks but not everything !

Life is sometimes full of surprises ! :)

dubrovnik-GOPRO.png

Accepted Solutions
GoPro
Posts: 7,857

Re: Lost GoPro Hero 5 in Sea near Dubrovnik

Hello @haranagon

 

Sorry  to hear about what happened. Yes, life sometimes is full of surprises - both good and not-so-good. 

Since there is no  way to trace the camera, the best thing to do is establish a case for it to have the camera serial number on record. This is so that when someone calls to report about finding the camera, the system will detect that someone reported about losing it and you can be connected. If you contact our Support team, they will be able to hep you out. You can reach them via phone or chat through https://gopro.com/help/ContactUs

 

Best regards, 
Marius

View solution in original post


All Replies
GoPro
Posts: 7,857

Re: Lost GoPro Hero 5 in Sea near Dubrovnik

Hello @haranagon

 

Sorry  to hear about what happened. Yes, life sometimes is full of surprises - both good and not-so-good. 

Since there is no  way to trace the camera, the best thing to do is establish a case for it to have the camera serial number on record. This is so that when someone calls to report about finding the camera, the system will detect that someone reported about losing it and you can be connected. If you contact our Support team, they will be able to hep you out. You can reach them via phone or chat through https://gopro.com/help/ContactUs

 

Best regards, 
Marius

Tourist
Posts: 2

Re: Lost GoPro Hero 5 in Sea near Dubrovnik

Hello @mariustanya

 

Thank you for your advice, I will do it soon :)

Best regards

Thierry.