Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-51852%22%20slang%3D%22en-US%22%3ELost%20GoPro%205%20Hero%20Christmas%20gift%20from%20girlfriend%20!!%20%3A(%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-51852%22%20slang%3D%22en-US%22%3EHello%2C%20I%20recently%20participated%20in%20the%2010%20mile%20Tough%20Mudder%20event%20in%20Doswell%2C%20Virginia%20on%20June%2010th..%20I%20wanted%20to%20produce%20a%20really%20cool%20video%20of%20my%20whole%20day%20and%20started%20recording%20from%20the%20moment%20i%20woke%20up%2C%20the%20drive%20to%20the%20event%2C%20sign%20ups%2Fwarm%20ups%2C%20etc.%20I%20had%20my%20GoPro%205%20on%20my%20headstrap%20during%20the%20race%20and%20during%20one%20of%20the%20courses%20called%20shawshanked%2C%20i%20had%20lost%20my%20GoPro%205%20in%20the%20mud%20pool%20when%20i%20fell%20into%20the%20water..%20When%20I%20saw%20the%20face%20of%20my%20girlfriend%20after%20i%20told%20her%20my%20GoPro%20fell%20off%20my%20head%20during%20the%20obstacle%2C%20it%20made%20me%20feel%20so%20terrible%20since%20i%20had%20just%20received%20the%20gift%20not%20even%20a%20year%20ago..%20I%20immediately%20went%20back%20to%20the%20line%20and%20re-did%20the%20obstacle.%20I%20tried%20to%20hold%20my%20breathe%20for%20long%20as%20i%20can%20blindly%20looking%20for%20it%20while%20under%20water%2C%20but%20was%20very%20unfortunate%20%3A(.%20I%20was%20about%20to%20go%20back%20and%20try%20again%20but%20the%20staff%20at%20the%20course%20said%20that%20if%20I%20submit%20a%20form%20to%20their%20Lost%20and%20Found%20center%2C%20they'll%20return%20it%20once%20the%20event%20is%20over%3A%20Unfortunately%2C%20they%20said%20they%20couldn't%20find%20my%20GoPro%20and%20made%20me%20so%20furious%20because%20now%20its%20not%20physically%20possible%20for%20me%20to%20even%20try%20to%20find%20it.%20I%20really%20don't%20understand%20how%20they%20weren't%20able%20to%20find%20it%20when%20it%20was%20lost%20inside%20of%20a%20pool..%20their%20customer%20service%20was%20very%20disappointing%2C%20replying%20with%20automated%20messages%20and%20not%20putting%20in%20any%20effort%20to%20assist%20the%20customers.%20So%20unfortunate%2C%20because%20i%20had%20an%20amazing%20time%20and%20wanted%20to%20participate%20in%20next%20year's%20event%20after%20they%20return%20my%20GoPro%20solely%20to%20re-record%20the%20event..%20However%2C%20that's%20not%20even%20possible%20anymore%2C%20sigh.%20All%20in%20all%2C%20i%20was%20wondering%20if%20anyone%20could%20possibly%20help%20me%20with%20a%20solution%20to%20have%20my%20GoPro%20returned%3F%20Whether%20by%20using%20serial%20code%2Ftracking%2Fwarranty%3F%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-51852%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-51867%22%20slang%3D%22en-US%22%3ERe%3A%20Lost%20GoPro%205%20Hero%20Christmas%20gift%20from%20girlfriend%20!!%20%3A(%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-51867%22%20slang%3D%22en-US%22%3E%3CP%3EIts%20%26nbsp%3B500.00%20caxmera%20and%20I%20know%20hte%20feeling%2C%20you%20lost%20it%2C%20it%20trust%20in%20the%20%26nbsp%3Bsites%20staff%20and%20honesty.%20%26nbsp%3BGopro%20%26nbsp%3Bcan%20not%20do%20a%20simple%20thing%20at%20all%20with%20your%20seriel%20number%20offered%20if%20one%20signs%20in%20%26nbsp%3Bwith%20your%20seriel%20number%20any%20fake%20email%20can%20be%20given.%20to%20get%20new%20firmware%20and%20www.comsites%20are%20also%20out%20htere.%20you're%20going%20to%20have%20to%20chaulk%20it%20up%20lost.%20till%20found.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWe%20feel%20the%20pain%20%26nbsp%3Ba%20lot%20of%20dough%20%26nbsp%3Bit%20was.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Highlighted
Sightseer
Posts: 1

Lost GoPro 5 Hero Christmas gift from girlfriend !! :(

Hello, I recently participated in the 10 mile Tough Mudder event in Doswell, Virginia on June 10th.. I wanted to produce a really cool video of my whole day and started recording from the moment i woke up, the drive to the event, sign ups/warm ups, etc. I had my GoPro 5 on my headstrap during the race and during one of the courses called shawshanked, i had lost my GoPro 5 in the mud pool when i fell into the water.. When I saw the face of my girlfriend after i told her my GoPro fell off my head during the obstacle, it made me feel so terrible since i had just received the gift not even a year ago.. I immediately went back to the line and re-did the obstacle. I tried to hold my breathe for long as i can blindly looking for it while under water, but was very unfortunate :(. I was about to go back and try again but the staff at the course said that if I submit a form to their Lost and Found center, they'll return it once the event is over: Unfortunately, they said they couldn't find my GoPro and made me so furious because now its not physically possible for me to even try to find it. I really don't understand how they weren't able to find it when it was lost inside of a pool.. their customer service was very disappointing, replying with automated messages and not putting in any effort to assist the customers. So unfortunate, because i had an amazing time and wanted to participate in next year's event after they return my GoPro solely to re-record the event.. However, that's not even possible anymore, sigh. All in all, i was wondering if anyone could possibly help me with a solution to have my GoPro returned? Whether by using serial code/tracking/warranty?
Adventurer
Posts: 9,900

Re: Lost GoPro 5 Hero Christmas gift from girlfriend !! :(

Its  500.00 caxmera and I know hte feeling, you lost it, it trust in the  sites staff and honesty.  Gopro  can not do a simple thing at all with your seriel number offered if one signs in  with your seriel number any fake email can be given. to get new firmware and www.comsites are also out htere. you're going to have to chaulk it up lost. till found.

 

We feel the pain  a lot of dough  it was.