Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-313721%22%20slang%3D%22es-ES%22%3EThe%20videos%20of%20my%20Hero%207%20silver%20have%20no%20sound%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-313721%22%20slang%3D%22es-ES%22%3ERecorded%20the%20videos%20and%20does%20not%20listen%20to%20the%20audio%20on%20the%20camera%2C%20or%20on%20the%20mobile%20application%20on%20the%20cell%20phone%20or%20on%20the%20computer%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-313721%22%20slang%3D%22es-ES%22%3E%3CLINGO-LABEL%3EHERO7%20Silver%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-314634%22%20slang%3D%22en-US%22%3ERe%3A%20Los%20videos%20de%20mi%20Hero%207%20silver%20no%20tienen%20sonido%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-314634%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F93491%22%20target%3D%22_blank%22%3E%40jesusa77705%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EMake%20sure%20you%20are%20using%20a%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FmicroSD-Card-Considerations%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Erecommended%20SD%20card%3C%2FA%3E.%3C%2FP%3E%0A%0A%3CP%3ESee%20if%20re-flashing%20the%20software%20will%20sort%20out%20the%20issue.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%2Fhero7-silver%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fupdate%2Fhero7-silver%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3EOnce%20done%2C%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2FHow-to-Reset-the-Camera-to-Default-Settings%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ereset%20the%20camera%3C%2FA%3E%20to%20it's%20factory%20settings.%3C%2FP%3E%0A%0A%3CP%3EPlease%20do%20a%20test%20recording%20and%20see%20if%20these%20steps%20make%20a%20difference.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3CBR%20%2F%3E%20Ej%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 2
Accepted Solution

Los videos de mi Hero 7 silver no tienen sonido

Grabó los videos y no se escucha el audio en la cámara, ni en la aplicación móvil en el celular y ni en la computadora

Accepted Solutions
GoPro
Posts: 9,547

Re: Los videos de mi Hero 7 silver no tienen sonido

Hi @jesusa77705

 

Make sure you are using a recommended SD card.

See if re-flashing the software will sort out the issue. https://gopro.com/update/hero7-silver

Once done, reset the camera to it's factory settings.

Please do a test recording and see if these steps make a difference.

 

Thanks!
Ej

View solution in original post


All Replies
GoPro
Posts: 9,547

Re: Los videos de mi Hero 7 silver no tienen sonido

Hi @jesusa77705

 

Make sure you are using a recommended SD card.

See if re-flashing the software will sort out the issue. https://gopro.com/update/hero7-silver

Once done, reset the camera to it's factory settings.

Please do a test recording and see if these steps make a difference.

 

Thanks!
Ej