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Hiker
Posts: 183

Lock Up

Ok, I love my Hero 7 Black and the images are amazing I'm getting in 2.7K and FHD yet almost every time using 2.7K (having tried 4K yet) the screen locks up and no touching of the screen nor the record button nor the side button has any affect on the unit.  So, the only thing I've done up till now has been to open the battery door and pull the batt out and all is well.  This usually doesn't happen until the unit gets hot and almost every time using the 2.7K and only long FHD (1080) recodings when the unit gets hot.  Just so ya know, I updated to V 1.80 today, although I'm not sure that anything related to this was in the update.

Explorer
Posts: 12,213

Re: Lock Up

You might want to try with another SD card from the recommended list.
https://gopro.com/help/articles/block/microSD-Card-Considerations
32-64GB tend to work best. Also, if you do get a lock up/freeze, try holding the side Mode button for about 12 seconds and then release. Nothing will happen while your holding the button, but when you release the camera should reboot. This is a much safer way of doing it for the camera and you media files. A factory Reset (Preferences>Reset>Factory Reset) may also be a good idea. Also, always be sure to format your SD card in the camera before starting your day's shoot.
Hiker
Posts: 183

Re: Lock Up


@danielr15 wrote:
You might want to try with another SD card from the recommended list.
https://gopro.com/help/articles/block/microSD-Card-Considerations


All three of the SanDisk cards I use are on the recommended list and all are 32 and 64 GB models.  I'll try the 12 second thing and also will try the reset feature if it keeps doing it.  Thanks for the recommendations.