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Tourist
Posts: 4

Live Preview Issue

Not sure what the issues is, but when I record with the live preview running on my phone the audio and video tracking are not matching up at all on the recorded video. Basically, the audio is recording normally, but the video is several seconds behind and sort of choppy. I am recording in 2K mode 4:3 25 FPS on the 64 GB SanDisk that was sent with my camera. I am using a preamp to boost the audio and have set the audio input for powered mic. Other than that, everything is standard GoPro out of the box.

 

The other issue that I am seeing is that when I am in live preview and hit record, my camera is restarting. I am running the latest app and the latest camera software version. I have a Hero7 Black.

GoPro
Posts: 6,533

Re: Live Preview Issue

 

Hi @rainesdan

 

Apologies for any troubles caused,

There is currently an issue with the audio when using an external microphone.

This has been sent to the team in charge and we are waiting for an update on this.

We'll have this post updated as soon as we get information.

 

Thanks!

Ej

Tourist
Posts: 4

Re: Live Preview Issue

Okay, cool. Thank you for the response.