Lines on the screen of my GoPro 6

[michaels4060]

Hi GoPro Team,

the screen of my GoPro6 got some black lines!

It started with one line horinzotal at the bottom of the screen and now ther are 6 vertikal lines to.

What can i do? Is that normal?

The funktions are all ok but i think that the lines get´s more and more and that makes me nervous.

Thanks for the Support.

Have a nice day! 

Michael Schnell

[aragon1006]

Hi @michaels4060

Are the lines also visible on the videos/photos taken?

Please see if resetting the camera will work.  Reset Camera Settings
If it's still the same, proceed with a manual software update. https://gopro.com/update/
Let us know how it goes.

Thanks!

Ej

[michaels4060]

Hi Ej,

the lines are not on my taken videos or photos!

I reset the camera and make a manual software update.

The lines are still there. = ( 

Thanks!

Michael

[aragon1006]

Thanks for getting back to us. @michaels4060

Let our Support Team take a look at what happened and provide you options.

Please reach out to them through https://gopro.com/help/ContactUs

Let them know of the troubleshooting steps taken.

Thanks!

Ej

[danielr15]

Looks like the rear LCD had too much pressure applied to it, or the camera had a little impact, and the crystals got damaged. This could have happened in any number of ways The camera (and screen) should still work fine, but the lines aren't going to go away.