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Tourist
Posts: 8
Accepted Solution

Lighted spot at the left of dark images on hero 7 black

Hey there. I got a hero 7 black and every time I shoot at low light area appear a weird small lighted area at the left of every photo. It’s really annoying because I have to crop it (something that I hate). It does since day one
Any opinion? It seems like a huge malfunction

Accepted Solutions
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Nomad
Posts: 3,746

Re: Lighted spot at the left of dark images on hero 7 black

Ok, turns out the photo has all the info there, so it wasn't stripped out.  Yeah, I wouldn't expect to see that from an ISO 400 photo, that could be a sensor issue.  

 

You should contact GoPro support on this one.  Be aware, the first two questions they'll ask is if you're using a recommended SD card and have you upgraded to the latest firmware.  So get that out of the way and then hopefully they can help trouble shoot the issue.  

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Nomad
Posts: 3,746

Re: Lighted spot at the left of dark images on hero 7 black

If you could post a picture of the issue, it would certainly help with trouble shooting.

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Tourist
Posts: 8

Re: Lighted spot at the left of dark images on hero 7 black

7A650644-6941-4D2F-9D0F-F6C0934B341B.jpeg

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Nomad
Posts: 3,746

Re: Lighted spot at the left of dark images on hero 7 black

I'm not seeing the issue.  Can you circle the lighted spot?

Highlighted
Tourist
Posts: 8

Re: Lighted spot at the left of dark images on hero 7 black

F4CD621C-A571-44C4-99CA-E57DEF352DE2.jpeg

Highlighted
Tourist
Posts: 8

Re: Lighted spot at the left of dark images on hero 7 black

I accidentally uploaded the cropped one. I’m trying to load some footage that is obvious right now my friend
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Nomad
Posts: 3,746

Re: Lighted spot at the left of dark images on hero 7 black

Ah ok, yup I can see it now, the patch of almost a hint of blue light on the left hand side?

 

What settings are you using for the photo?  I mean, it looks like a lot of ISO noise present, but still, I wouldn't expect to see that much of an offset from the rest of the photo.   Also, have you updated to the latest firmware?

 

 

Highlighted
Nomad
Posts: 3,746

Re: Lighted spot at the left of dark images on hero 7 black

Ok, turns out the photo has all the info there, so it wasn't stripped out.  Yeah, I wouldn't expect to see that from an ISO 400 photo, that could be a sensor issue.  

 

You should contact GoPro support on this one.  Be aware, the first two questions they'll ask is if you're using a recommended SD card and have you upgraded to the latest firmware.  So get that out of the way and then hopefully they can help trouble shoot the issue.