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Tourist
Posts: 2

Lieferung Speicherkarte Unvollständig - Lieferung IF-4930694

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Hallo,

 

die im Lieferschein aufgeführte und bestellte Speicherkarte (ITEM 630-30670-000) wurde nicht geliefert. Wann wird diese nachgeliefert?

 

Danke und Gruß

Thomas

GoPro
Posts: 26,108

Re: Lieferung Speicherkarte Unvollständig - Lieferung IF-4930694

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Hi @epicoasis7360

 

We have checked the order and see that an SD card was included.
Please check the box or the case. The SD card comes in a loose plastic envelope so it may have moved around inside the package while in transit. Others even found their SD card inserted in the bottom flap of the box.
Let us know what you find.

 

Thanks!

Ej

Tourist
Posts: 2

Re: Lieferung Speicherkarte Unvollständig - Lieferung IF-4930694

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Hi, I checked the box again and there is no extra memory anywhere in the box. 

Currently no Memory delivered sofar. Would be happy to get a solution!

cheers Thomas

GoPro
Posts: 13,481

Re: Lieferung Speicherkarte Unvollständig - Lieferung IF-4930694

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@epicoasis7360, when you get a chance, please reach out to GoPro customer support at gopro.com/help/ContactUs so we can assist you further.

 

When contacting our Support Team, if you haven't yet, try again after clearing cache and cookies or using a different browser. You may also explore using an incognito browser to see if it makes a difference. Also, please manually enter the details on the form; do not copy-paste the info.

 

Should you encounter any issue scheduling a callback or a live chat, please ensure that your browser isn't blocking cookies and the pop-up blocker should be disabled. If you run across issues, there are some suggestions provided by a Hub member in this thread that might help.

Tourist
Posts: 8

Re: Lieferung Speicherkarte Unvollständig - Lieferung IF-4930694

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Hi, having the same issue.

Has it been solved???

In my box the entire Hero9 Bundle is missing.

No camera, no accessoires just the Max Lens Mod.
Raised an Incident at the GoPro Support - NO solution

Raised a complaint - NO reaction/feedback

That sucks.

O.
GoPro
Posts: 26,108

Re: Lieferung Speicherkarte Unvollständig - Lieferung IF-4930694

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Hi @oliverc2452

 

We see that your case has been referred to our Orders team for further checking.

Support will be reaching out to you once an update has been made.

 

Thanks!

Ej

Tourist
Posts: 8

Re: Lieferung Speicherkarte Unvollständig - Lieferung IF-4930694

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Any update. ?

Still waiting for the outstanding delivery.

It is due for 2 weeks.

O. C.
GoPro
Posts: 13,481

Re: Lieferung Speicherkarte Unvollständig - Lieferung IF-4930694

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Apologies for the inconvenience, @oliverc2452. We see that our Support Team is coordinating with the appropriate team and conducted an investigation. You'll be notified as soon as new information is available. We appreciate your patience.